Syntricate Technologies
Desktop Support Engineer
Syntricate Technologies, Charlotte, North Carolina, United States, 28245
Job Description:
IT user Support Specialist provides day-to-day technical support for hardware and software related systems. Under limited supervision,this job responds to problems through discussion with users, which includes troubleshooting, fault rectification and problem escalation.
Key Responsibilities and Duties
Provide a high level of customer service while working in a dynamic complex environment under limited supervision and direction.Provide second level end-user PC support for staffed locations and remote offices.provide high level on-site call center supportPerform configuration/installation and troubleshooting of PC hardware including laptops, VDI, desktops, tablets/iPads, printers, messaging and mobile devices, and MIFI Install, configure,nd troubleshoot Windows operating systems, MacOS,
IT user Support Specialist provides day-to-day technical support for hardware and software related systems. Under limited supervision,this job responds to problems through discussion with users, which includes troubleshooting, fault rectification and problem escalation.
Key Responsibilities and Duties
Provide a high level of customer service while working in a dynamic complex environment under limited supervision and direction.Provide second level end-user PC support for staffed locations and remote offices.provide high level on-site call center supportPerform configuration/installation and troubleshooting of PC hardware including laptops, VDI, desktops, tablets/iPads, printers, messaging and mobile devices, and MIFI Install, configure,nd troubleshoot Windows operating systems, MacOS,