Field Service Lead- Manufacturing

Field Service Lead- Manufacturing
5 years of experience in a lead or supervisory role working with industrial heat exchange systems or within related manufacturing field

Advance Your Career as a Field Service Lead!

Are you an experienced professional with a strong background in large-scale industrial equipment installation and repair? Do you thrive in a leadership role, guiding a team to success while ensuring top-quality service? Join our team as a Field Service Lead and take charge of critical projects, ensuring installations and repairs are completed to the highest standards! This role will work largely with industrial heat exchange systems and lead teams in providing electrical and mechanical equipment installation and repair for various clients. If you feel you like have the skills and are ready for the next step in your career, let us know!

What We Offer:

• Competitive Hourly Wage: Competitive starting salary, commensurate with experience and qualifications
• Per Diem Benefits: Receive $75 per diem when working in the field.
• Direct Hire: Secure a full-time, permanent position and grow with us from the start.
• Career Growth: Lead a team of skilled technicians and advance your supervisory skills in a dynamic work environment.

Key Responsibilities:

• On-Site Leadership: Conduct on-site visits to oversee the installation of large electrical and mechanical equipment, ensuring all work complies with industry standards, company policies, and customer specifications.
• Problem Solving: Investigate and resolve technical issues reported by customers, performing repairs and routine maintenance to ensure equipment operates efficiently.
• Customer Partnership: Foster strong relationships with customers through excellent communication and service, addressing any concerns and ensuring satisfaction.
• Quality Assurance: Review customer performance reports and documentation, inspect malfunctioning or damaged equipment, and analyze inspection findings to determine the source of issues. Implement corrective actions as needed.
• Team Coordination: Lead and direct field service employees, ensuring work is assigned, safety protocols are followed, and tasks are completed efficiently. Collaborate closely with Field Service, Engineering, and other departments to expedite repairs and enhance service delivery. Provide training and support to enhance team performance.
• Reporting and Recommendations: Maintain detailed records of all service activities and submit comprehensive reports to the Field Service Supervisor, highlighting issues and recommending improvements. Ensure compliance with company policies, safety standards, and legal regulations in all service activities.

Qualifications:

• Experience: At least 5 years of experience in a lead or supervisory role, with a strong background in electrical and mechanical equipment installation and troubleshooting.
• Technical Skills: Two to three years as an electrical journeyman, or equivalent experience, including the maintenance and installation of electrical and mechanical systems.
• Leadership Ability: Proven experience leading a team, directing work, ensuring safety, and resolving problems in a field service environment.
• Professionalism: Excellent communication skills, with the ability to interact effectively with employees, customers, and management. Demonstrate professionalism in all interactions, whether one-on-one or in group settings.
• Work Ethic: Regular attendance, punctuality, ability to work on-site, and availability for overtime as needed. Demonstrated ability to manage multiple tasks concurrently in a fast-paced field environment.

Why Join Us?

As a Field Service Lead, you'll play a vital role in our success, guiding a team of dedicated professionals and ensuring top-quality service for our customers. If you have a passion for solving problems, a commitment to excellence, and a desire to lead, apply today and become a key part of our team!

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.