University of California-Berkeley
Voice Engineer (8302U), Berkeley IT - #71642
University of California-Berkeley, Berkeley, California, United States, 94709
Job ID:
71642Location:
Main Campus-BerkeleyFull/Part Time:
Full TimeAbout Berkeley:At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome, and included.Position Summary:Voice Services is a part of Communications and Network Services in Campus IT Infrastructure of Berkeley IT. Voice Services is responsible for providing solutions to campus, administration, faculty, staff, and students. This position involves operation of the campus' voice and data network.Responsibilities:On-site Hardware Maintenance:Evaluates user and network requirements.Conducts basic project planning, cost analysis, and vendor comparisons.Gathers and analyzes resource data to assist other analysts in traffic study analyses.Consults with users/departments to determine communication needs.Under the supervision of Sr. Voice Engineers, replaces hardware parts for Avaya G4XX media gateways.Repairs blue light emergency phones.Conducts quarterly proactive onsite system maintenance.Administrative & Training:Attend meetings and contribute to continual process improvement projects.Document/update telephony inventory and design documents.Complete university mandatory training.Attend Avaya International Users Group (IAUG) quarterly meetings.Fill out and submit change management forms for all maintenance.Attend training to improve knowledge of telephony infrastructure.Voice Incident Resolution:Troubleshoots moderately complex issues in data or voice distribution.Works with vendor/manufacturer technical support to resolve hardware and software issues.Responsible for day-to-day troubleshooting of Avaya digital phones, SIP Phones, and related systems.Updates all incident tickets in a timely manner.Develops lessons learned documentation for major incidents.Performs on-call rotation duties.Voice Service Request:Implements routine or basic communications and network system changes.Resolves all service requests for onsite and off-campus locations.Provides timely updates to customers related to their service requests.Other:Participates in general department project tasks to support the university's goals and mission.Required Qualifications:3 years minimum experience working in large Avaya environments.1 year minimum experience working with Avaya Session Manager and SIP environment.Knowledge in local and wide area networking, communications, and related hardware/software.Ability to gather, organize, and analyze data.Effective communication skills.Basic understanding of various network hardware platforms and protocols.Experience working with network diagnostic and performance management tools.Bachelor's degree in related area and/or equivalent experience/training.Preferred Qualifications:Avaya ACIS or ACSS Certification.Salary & Benefits:This is a full-time (40 hrs a week) non-exempt career position, which is paid hourly and eligible for UC Benefits. The hourly range is $34.77 - $46.65.How to Apply:To apply, please submit your resume and cover letter.Driving Required:A valid driver's license and DMV check for driving record is required.Other Information:This is not a visa opportunity.Conviction History Background:This position requires fingerprinting and a background check. Berkeley does hire people with conviction histories.Equal Employment Opportunity:The University of California is an Equal Opportunity/Affirmative Action Employer.
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71642Location:
Main Campus-BerkeleyFull/Part Time:
Full TimeAbout Berkeley:At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome, and included.Position Summary:Voice Services is a part of Communications and Network Services in Campus IT Infrastructure of Berkeley IT. Voice Services is responsible for providing solutions to campus, administration, faculty, staff, and students. This position involves operation of the campus' voice and data network.Responsibilities:On-site Hardware Maintenance:Evaluates user and network requirements.Conducts basic project planning, cost analysis, and vendor comparisons.Gathers and analyzes resource data to assist other analysts in traffic study analyses.Consults with users/departments to determine communication needs.Under the supervision of Sr. Voice Engineers, replaces hardware parts for Avaya G4XX media gateways.Repairs blue light emergency phones.Conducts quarterly proactive onsite system maintenance.Administrative & Training:Attend meetings and contribute to continual process improvement projects.Document/update telephony inventory and design documents.Complete university mandatory training.Attend Avaya International Users Group (IAUG) quarterly meetings.Fill out and submit change management forms for all maintenance.Attend training to improve knowledge of telephony infrastructure.Voice Incident Resolution:Troubleshoots moderately complex issues in data or voice distribution.Works with vendor/manufacturer technical support to resolve hardware and software issues.Responsible for day-to-day troubleshooting of Avaya digital phones, SIP Phones, and related systems.Updates all incident tickets in a timely manner.Develops lessons learned documentation for major incidents.Performs on-call rotation duties.Voice Service Request:Implements routine or basic communications and network system changes.Resolves all service requests for onsite and off-campus locations.Provides timely updates to customers related to their service requests.Other:Participates in general department project tasks to support the university's goals and mission.Required Qualifications:3 years minimum experience working in large Avaya environments.1 year minimum experience working with Avaya Session Manager and SIP environment.Knowledge in local and wide area networking, communications, and related hardware/software.Ability to gather, organize, and analyze data.Effective communication skills.Basic understanding of various network hardware platforms and protocols.Experience working with network diagnostic and performance management tools.Bachelor's degree in related area and/or equivalent experience/training.Preferred Qualifications:Avaya ACIS or ACSS Certification.Salary & Benefits:This is a full-time (40 hrs a week) non-exempt career position, which is paid hourly and eligible for UC Benefits. The hourly range is $34.77 - $46.65.How to Apply:To apply, please submit your resume and cover letter.Driving Required:A valid driver's license and DMV check for driving record is required.Other Information:This is not a visa opportunity.Conviction History Background:This position requires fingerprinting and a background check. Berkeley does hire people with conviction histories.Equal Employment Opportunity:The University of California is an Equal Opportunity/Affirmative Action Employer.
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