Western University of Health Sciences
Admissions Counselor
Western University of Health Sciences, California, Missouri, United States, 65018
As you take your first step onto a Western University of Health Sciences campus, each path, each person, each structure comes with a transformative story. WesternU is more than the practice of medicine. We are defined by character and culture.At WesternU, you will discover humanism at the heart of every interaction: a warm welcome, a sincere smile, a positive word, a kind deed, a thoughtful gesture. You will see students work together on case studies; a parade of pets in campus parks; student clubs offering opportunities for career growth and community involvement; and faculty, staff and students designing their future and the future of WesternU. We display a collaborative mindset in how we operate, educate, and serve others.Although, geographically, we are two campuses - as humanists, we are one: to enhance and extend the quality of life in our communities and achieve excellence in everything we do. We attract diverse, professional faculty, staff and students that thrive in an environment of humanistic health care education. Join our team of faculty and staff and make a difference.Position Title
Admissions CounselorPosition Control Number
999044Type of Position
StaffPosition Status
Full-timeCampus
Western University Campus-Pomona, CAPosition Location
CaliforniaDepartment
4002-Admissions - DOJob Summary
Reporting to the associate/assistant director of admissions, the admissions counselor represents Western University of Health Sciences to prospective students and works to increase inquiries and convert applications into enrolled students. The successful admissions counselor exhibits superior customer service skills and professionalism throughout daily interactions and communications with students including phone calls, emails, and information sessions. Works closely with the assistant/associate director of admission and admission committees before and during interview days for assigned programs. The admission counselor must demonstrate an ability to work independently as well as collaboratively with team members, faculty, students, alumni, administrators, and staff.Knowledge, Skills and Abilities
Individuals must possess the knowledge, as well as the following skills and abilities or be able to perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.Good computer skills necessary in order to set up document formats in Word, Excel, and any other software required by this position. Banner experience is preferred.Good verbal communication skills. Must be able to effectively interact with administration, faculty, staff and other outside contacts.Ability to handle detail-oriented assignments and maintain confidentiality.Ability to work in a fast-paced environment and be flexible in job assignments.Organizational skills necessary in order to prioritize workload.Required Qualifications
Education and ExperienceBachelor’s degree in a related field preferred, or any combination of education and experience that provides the required skills and ability.Minimum of one to two years of experience in university admissions and recruitment or a similar recruitment setting.Key Responsibilities
Setting up one on one enrollment appointments via phone outreach with prospective students.Cultivate prospective student relationships using phone and email correspondence. Conduct detailed pre-admission counseling for prospective graduate students.Conduct face-to-face, telephone appointments and e-mail correspondence to identify adult student prospects to determine their educational needs, concerns and interests while promoting the benefits of higher education with prospective students.Provide superior customer service when interacting with prospective students on the phone, in writing, by email and/or in person.Communicates effectively when working with prospective, future, and current students while avoiding misrepresentation at all times.Document all activity in the database management system in a timely and accurate manner. Use Customer Relationship Management (CRM) tool to prioritize and manage daily workflow.Elect to participate in appropriate recruitment and enrollment activities, including campus tours, open houses, info sessions, transfer fairs, graduate fairs, tabling events, etc. Secure new inquiries (Personally Developed Referrals) by directly asking phone and in-person contacts about referrals of others to contact that may be interested in programs offered.Meet admissions department daily, weekly, and quarterly productivity goals, i.e., phone calls, e-mails, applications, interviews, etc.Provide continuous evaluation of processes and procedures at the end of each intake cycle with results being used to improve area operations, efficiency, and service to both internal and external customers.Work in collaboration and cooperation with leadership and academic divisions on campus.Recommend appropriate technologies to support enrollment functions.Performs other duties as assigned.Work Schedule
Typical hours are Mon-Fri 8:00am- 5:00pm, may include occasional evenings and/or weekends.Benefits
We believe in making an impact in the lives of our employees, personally and professionally. Every employee has different individual and/or family needs. We offer benefits that are both comprehensive and flexible to address your unique needs. We believe work-life harmony is positive and achievable.We offer competitive salaries, generous paid time off, insurance plans, reimbursements, and retirement benefits.Expected Pay Scale
Minimum: $20.00Maximum: $22.25Physical Demands
The physical demands described here are representative of those that must be met by any employee to successfully perform the essential functions of this job. Reasonable accommodations may be available to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is frequently required to use hands to operate a PC in the performance of job duties, and talk or hear. The employee is regularly required to sit, and reach with hands and arms, and occasionally required to stand, walk, stoop, and smell. The employee must occasionally lift and/or move up to (15) pounds. Specific vision abilities required by this job include close, distance, and peripheral vision, depth perception and the ability to focus.Describe Work Environment
Duties are normally performed in a typical office setting. The noise level in this setting is typically low to moderate.Conditions of Employment - Background Check
To secure employment, successful fulfillment of a background check, including a criminal records check, may be required. Western University of Health Sciences will extend a conditional offer of employment, subject to rescission if the background check unveils disqualifying information or if it is found that the candidate deliberately withheld or misrepresented information. Non-completion of the background check to satisfaction may impact the ongoing employment of a current Western University of Health Sciences employee who received a conditional offer for the position.Pay Transparency Act
Western University of Health Sciences is required to provide a reasonable estimate of the compensation range for this role. This range considers various factors in making compensation decisions, including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience. The Expected Pay Scale is defined as the budgeted salary or hourly range that the University reasonably expects to pay for this position. Placement within the Expected Pay Scale is determined by internal equity and relevant qualifications.Equal Opportunity Statement (EEO)
It is the policy of Western University to provide equal employment opportunity to all employees and applicants for employment as required by law without regard to age, race, color, national origin ancestry, citizenship, ethnicity, creed, religion or religious creed, sex or gender (including gender identity), marital status, sexual orientation, disability (both physical and mental) including HIV and AIDS, medical condition (cancer and genetic characteristics), pregnancy (which includes childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), age, genetic information, military and veteran status, or any other applicable protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within WesternU including without limitation, hiring, recruiting, promotion, termination, layoffs, leave of absence, compensation, benefits, and training. WesternU makes hiring decisions based solely on qualifications, merits, and business needs at the time.Required Documents
ResumeCover LetterOptional Documents
Letter of Recommendation #1Letter of Recommendation #2Letter of Recommendation #3Additional Applicant DocumentSupplemental Questions
Required fields are indicated with an asterisk (*).* How did you hear about this employment opportunity? Please provide the name of the website, individual, or organization.
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Admissions CounselorPosition Control Number
999044Type of Position
StaffPosition Status
Full-timeCampus
Western University Campus-Pomona, CAPosition Location
CaliforniaDepartment
4002-Admissions - DOJob Summary
Reporting to the associate/assistant director of admissions, the admissions counselor represents Western University of Health Sciences to prospective students and works to increase inquiries and convert applications into enrolled students. The successful admissions counselor exhibits superior customer service skills and professionalism throughout daily interactions and communications with students including phone calls, emails, and information sessions. Works closely with the assistant/associate director of admission and admission committees before and during interview days for assigned programs. The admission counselor must demonstrate an ability to work independently as well as collaboratively with team members, faculty, students, alumni, administrators, and staff.Knowledge, Skills and Abilities
Individuals must possess the knowledge, as well as the following skills and abilities or be able to perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.Good computer skills necessary in order to set up document formats in Word, Excel, and any other software required by this position. Banner experience is preferred.Good verbal communication skills. Must be able to effectively interact with administration, faculty, staff and other outside contacts.Ability to handle detail-oriented assignments and maintain confidentiality.Ability to work in a fast-paced environment and be flexible in job assignments.Organizational skills necessary in order to prioritize workload.Required Qualifications
Education and ExperienceBachelor’s degree in a related field preferred, or any combination of education and experience that provides the required skills and ability.Minimum of one to two years of experience in university admissions and recruitment or a similar recruitment setting.Key Responsibilities
Setting up one on one enrollment appointments via phone outreach with prospective students.Cultivate prospective student relationships using phone and email correspondence. Conduct detailed pre-admission counseling for prospective graduate students.Conduct face-to-face, telephone appointments and e-mail correspondence to identify adult student prospects to determine their educational needs, concerns and interests while promoting the benefits of higher education with prospective students.Provide superior customer service when interacting with prospective students on the phone, in writing, by email and/or in person.Communicates effectively when working with prospective, future, and current students while avoiding misrepresentation at all times.Document all activity in the database management system in a timely and accurate manner. Use Customer Relationship Management (CRM) tool to prioritize and manage daily workflow.Elect to participate in appropriate recruitment and enrollment activities, including campus tours, open houses, info sessions, transfer fairs, graduate fairs, tabling events, etc. Secure new inquiries (Personally Developed Referrals) by directly asking phone and in-person contacts about referrals of others to contact that may be interested in programs offered.Meet admissions department daily, weekly, and quarterly productivity goals, i.e., phone calls, e-mails, applications, interviews, etc.Provide continuous evaluation of processes and procedures at the end of each intake cycle with results being used to improve area operations, efficiency, and service to both internal and external customers.Work in collaboration and cooperation with leadership and academic divisions on campus.Recommend appropriate technologies to support enrollment functions.Performs other duties as assigned.Work Schedule
Typical hours are Mon-Fri 8:00am- 5:00pm, may include occasional evenings and/or weekends.Benefits
We believe in making an impact in the lives of our employees, personally and professionally. Every employee has different individual and/or family needs. We offer benefits that are both comprehensive and flexible to address your unique needs. We believe work-life harmony is positive and achievable.We offer competitive salaries, generous paid time off, insurance plans, reimbursements, and retirement benefits.Expected Pay Scale
Minimum: $20.00Maximum: $22.25Physical Demands
The physical demands described here are representative of those that must be met by any employee to successfully perform the essential functions of this job. Reasonable accommodations may be available to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is frequently required to use hands to operate a PC in the performance of job duties, and talk or hear. The employee is regularly required to sit, and reach with hands and arms, and occasionally required to stand, walk, stoop, and smell. The employee must occasionally lift and/or move up to (15) pounds. Specific vision abilities required by this job include close, distance, and peripheral vision, depth perception and the ability to focus.Describe Work Environment
Duties are normally performed in a typical office setting. The noise level in this setting is typically low to moderate.Conditions of Employment - Background Check
To secure employment, successful fulfillment of a background check, including a criminal records check, may be required. Western University of Health Sciences will extend a conditional offer of employment, subject to rescission if the background check unveils disqualifying information or if it is found that the candidate deliberately withheld or misrepresented information. Non-completion of the background check to satisfaction may impact the ongoing employment of a current Western University of Health Sciences employee who received a conditional offer for the position.Pay Transparency Act
Western University of Health Sciences is required to provide a reasonable estimate of the compensation range for this role. This range considers various factors in making compensation decisions, including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience. The Expected Pay Scale is defined as the budgeted salary or hourly range that the University reasonably expects to pay for this position. Placement within the Expected Pay Scale is determined by internal equity and relevant qualifications.Equal Opportunity Statement (EEO)
It is the policy of Western University to provide equal employment opportunity to all employees and applicants for employment as required by law without regard to age, race, color, national origin ancestry, citizenship, ethnicity, creed, religion or religious creed, sex or gender (including gender identity), marital status, sexual orientation, disability (both physical and mental) including HIV and AIDS, medical condition (cancer and genetic characteristics), pregnancy (which includes childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), age, genetic information, military and veteran status, or any other applicable protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within WesternU including without limitation, hiring, recruiting, promotion, termination, layoffs, leave of absence, compensation, benefits, and training. WesternU makes hiring decisions based solely on qualifications, merits, and business needs at the time.Required Documents
ResumeCover LetterOptional Documents
Letter of Recommendation #1Letter of Recommendation #2Letter of Recommendation #3Additional Applicant DocumentSupplemental Questions
Required fields are indicated with an asterisk (*).* How did you hear about this employment opportunity? Please provide the name of the website, individual, or organization.
#J-18808-Ljbffr