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CVS Health

Lead Director – Observability Governance

CVS Health, Pierre, South Dakota, United States, 57501


CVS Health Lead Director – Observability Governance

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world.Position SummaryThe Lead Director of Observability Governance is responsible for leading strategic planning for the enterprise observability roadmap and establishing a governance body and related procedures to set and maintain observability standards to meet the needs of all CVS Health businesses. This includes developing a cost-effective platform migration and consolidation strategy, and a strategy for managing cross-platform data aggregation, analytics, and insights, in partnership with the Lead Director of Observability Engineering.Standards and Governance:

Develop and maintain a governance framework and associated practices to ensure effective oversight of Observability standards, practices, and platforms.Financial Management:

Work closely with finance and procurement teams to manage budgets related to observability products and services. Ensure cost-effective utilization of licenses and consumption-based services.Observability Roadmap Strategy:

Establish a strategy to accelerate the migration of observability services from legacy platforms for multiple business units.Project Management:

Engage executives, department heads, and IT teams to plan, execute, and oversee observability projects.Capacity Planning and Performance Engineering:

Partner with application owners to model performance against forecasted demand.Required QualificationsMinimum 10 years of IT industry experience with 5+ years of experience leading teams in IT operations, DevOps, SRE, or observability within a large enterprise.5 years of experience in developing a high performing team and interfacing with all levels of the organization.5 years of experience in observability concepts and solutions for performance monitoring, log management, incident management, and data analysis.Prior experience performing 1 migration or end-to-end implementation of a major observability platform.3 years of experience with data analytics and reporting.3 years of experience developing enterprise observability standards including ITIL processes.3 years of prior working experience with best practice frameworks such as ITIL, COBIT, TOGAF.3 years of prior experience developing enterprise KPIs and scorecards.3 years of experience managing financial operations and software contracts.3 years of experience with enterprise demand analysis, capacity planning, and performance engineering.5 years of excellent analytical and problem-solving skills.5 years of exceptional project and program management skills.5 years of experience in owning problems end-to-end.Preferred QualificationsKnowledge of the healthcare industry's regulatory landscape, particularly in the context of data security and privacy.EducationBachelor’s degree from accredited university or equivalent work experience.Pay RangeThe typical pay range for this role is: $100,000.00 - $231,500.00In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits.

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