Department of State - Agency Wide
Supervisory Passport Specialist
Department of State - Agency Wide, Seattle, Washington, us, 98127
Incumbent supervises a team of Passport Specialists at the Seattle Passport Agency, Bureau of Consular Affairs (CA/PPT/SE), in Seattle, WA. Under the overall supervision of the Adjudication Manager, the incumbent supervises the acceptance and adjudication of passport applications and authorization of issuance to qualified American citizens and nationals.Duties
Plans, schedules, and prioritizes the work of subordinate staff and adjusts assignments as needed.Monitors the overall quality of work of the team by periodically reviewing the performance of each subordinate employee, including thorough review of adjudicated applications before and/or after issuance.Works with Fraud Prevention Manager (FPM) to provide guidance on analysis and evaluation of suspected fraudulent passport applications.In conjunction with the Customer Service Manager (CSMs), maintains liaison with acceptance agents (clerks of court, postal service officials, military agents) to ensure that subordinates staff are providing timely and accurate technical advice.Salary
$97,376 - $126,585/yearConditions of Employment
U.S. Citizenship is required.Incumbent will be subject to random drug testing.Must be able to obtain and maintain a Secret security clearance.Qualifications
Applicants must meet all the required qualification requirements described below by the closing date of this announcement.NOTE:
Applicants must meet time-in-grade and time after competitive appointment requirements, by the closing date of this announcement.Time-In-Grade Requirements:
Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions, per 5CFR 300, Subpart F.Applicants must have 1 year of specialized experience equivalent to the GS-11 level in the Federal service which provided the applicant with the particular knowledge, skills and abilities to perform the duties of the position.Qualifying specialized experience may have been gained in work such as developing, examining, investigating, adjudicating, or authorizing claims arising under the immigration and/or nationality laws of the United States.Qualifying Specialized Experience:Experience assisting in the development and delivery of fraud training for agency/ center staff.Experience reviewing, investigating, and/or re-adjudicating problematic and potentially fraudulent applications.In addition, applicant's experience must also demonstrate that the candidate possesses the following qualities:Ability to assign, review, and supervise the work of others;Objectivity and fairness in judging people on their ability, and situations on the facts and circumstances;Ability to adjust to change, work pressures, or difficult situations without undue stress;Willingness to consider new ideas or divergent points of view; andCapacity to "see the job through."Education
Education requirements do not apply to this vacancy announcement.Other Information
For reasonable accommodation at the U.S. Department of State, please contact the Office of Accessibility and Accommodations at (202) 663-3474 or OAA@state.gov.[If eligible, telework and/or remote work agreements may be permitted with supervisory approval. Please note that any approved remote work arrangement is subject to the locality pay area of the alternative telework worksite.Multiple positions may be filled from this announcement.
If eligible, applicants to this announcement may be referred to other similar positions in other Bureaus/Offices in the Department for up to 240 days. Telework eligibility and security clearance requirements may vary for such similar positions.Required Documents
All required documents listed below, that are applicable to you, must be submitted to our automated system by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement.Resume
showing relevant work/volunteer experience, education and training. Include the start and end dates (from month/year to month/year) and the number of hours per week worked/volunteered. Your resume serves as the basis for qualification determinations and must support your answers to the completed online assessment questions.Performance appraisal,
if applicable.
Most recent (i.e., usually within the last 18 months) final (not a mid-year review) official (i.e., signed by the rating official and in original format) annual performance appraisal
must
be submitted by reinstatement eligible applicants applying to a position with a higher grade or more promotion potential than previously held and current or former Land Management employees.All other current and former Federal employees
are
strongly encouraged
to submit their performance appraisal for the hiring manager’s consideration. If an appraisal is not available, you may provide a statement from you and/or your supervisor with an explanation along with your servicing HR Office contact information.
#J-18808-Ljbffr
Plans, schedules, and prioritizes the work of subordinate staff and adjusts assignments as needed.Monitors the overall quality of work of the team by periodically reviewing the performance of each subordinate employee, including thorough review of adjudicated applications before and/or after issuance.Works with Fraud Prevention Manager (FPM) to provide guidance on analysis and evaluation of suspected fraudulent passport applications.In conjunction with the Customer Service Manager (CSMs), maintains liaison with acceptance agents (clerks of court, postal service officials, military agents) to ensure that subordinates staff are providing timely and accurate technical advice.Salary
$97,376 - $126,585/yearConditions of Employment
U.S. Citizenship is required.Incumbent will be subject to random drug testing.Must be able to obtain and maintain a Secret security clearance.Qualifications
Applicants must meet all the required qualification requirements described below by the closing date of this announcement.NOTE:
Applicants must meet time-in-grade and time after competitive appointment requirements, by the closing date of this announcement.Time-In-Grade Requirements:
Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions, per 5CFR 300, Subpart F.Applicants must have 1 year of specialized experience equivalent to the GS-11 level in the Federal service which provided the applicant with the particular knowledge, skills and abilities to perform the duties of the position.Qualifying specialized experience may have been gained in work such as developing, examining, investigating, adjudicating, or authorizing claims arising under the immigration and/or nationality laws of the United States.Qualifying Specialized Experience:Experience assisting in the development and delivery of fraud training for agency/ center staff.Experience reviewing, investigating, and/or re-adjudicating problematic and potentially fraudulent applications.In addition, applicant's experience must also demonstrate that the candidate possesses the following qualities:Ability to assign, review, and supervise the work of others;Objectivity and fairness in judging people on their ability, and situations on the facts and circumstances;Ability to adjust to change, work pressures, or difficult situations without undue stress;Willingness to consider new ideas or divergent points of view; andCapacity to "see the job through."Education
Education requirements do not apply to this vacancy announcement.Other Information
For reasonable accommodation at the U.S. Department of State, please contact the Office of Accessibility and Accommodations at (202) 663-3474 or OAA@state.gov.[If eligible, telework and/or remote work agreements may be permitted with supervisory approval. Please note that any approved remote work arrangement is subject to the locality pay area of the alternative telework worksite.Multiple positions may be filled from this announcement.
If eligible, applicants to this announcement may be referred to other similar positions in other Bureaus/Offices in the Department for up to 240 days. Telework eligibility and security clearance requirements may vary for such similar positions.Required Documents
All required documents listed below, that are applicable to you, must be submitted to our automated system by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement.Resume
showing relevant work/volunteer experience, education and training. Include the start and end dates (from month/year to month/year) and the number of hours per week worked/volunteered. Your resume serves as the basis for qualification determinations and must support your answers to the completed online assessment questions.Performance appraisal,
if applicable.
Most recent (i.e., usually within the last 18 months) final (not a mid-year review) official (i.e., signed by the rating official and in original format) annual performance appraisal
must
be submitted by reinstatement eligible applicants applying to a position with a higher grade or more promotion potential than previously held and current or former Land Management employees.All other current and former Federal employees
are
strongly encouraged
to submit their performance appraisal for the hiring manager’s consideration. If an appraisal is not available, you may provide a statement from you and/or your supervisor with an explanation along with your servicing HR Office contact information.
#J-18808-Ljbffr