Department of State - Agency Wide
Supervisory Passport Specialist (Adjudication Manager)
Department of State - Agency Wide, Stamford, Connecticut, United States, 06925
Supervisory Passport Specialist (Adjudication Manager)
The incumbent directs and manages the Adjudication operations of the Connecticut Passport Agency (CA/PPT/CT), in Stamford, Connecticut and serves as a senior member of the management team. Under the overall supervision of the Director, directs the activities of two to four subordinate supervisors that are engaged in the acceptance and adjudication of passport applications.Duties
Serve as an authority on resolution of highly complex citizenship cases and unique adjudication problems referred by subordinate supervisors.Monitors the overall quality and quantity of the work of Section personnel. Devises and implements internal controls to assure the laws, regulations, policies and procedures are adhered to.Responsible for managing and directing the entire passport adjudication function for the regional Passport Agency/Center of assignments.Approves the submission of personnel action request for the filling of vacancies, reassignments and promotions, and request for changes in position classification.Review adjudicative decisions by subordinates in disputes cases, using tact and discretion in developing solutions to balance the needs of passport applicants with those of the Department.Salary
$121,485 - $157,934/yearConditions of Employment
U.S. Citizenship is required.Incumbent will be subject to random drug testing.Must be able to obtain and maintain a Secret security clearance.Qualifications
Applicants must meet all the required qualification requirements described below by the closing date of this announcement.NOTE:
Applicants must meet time-in-grade and time after competitive appointment requirements, by the closing date of this announcement.Time-In-Grade Requirements:
Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions, per 5CFR 300, Subpart F.Applicants must have 1 year of specialized experience equivalent to the GS-12 level in the Federal service which provided the applicant with the particular knowledge, skills and abilities to perform the duties of the position.Qualifying specialized experience must demonstrate the following:Experience serving as an authority on resolution of highly complex citizenship cases and unique adjudication problems referred by subordinate supervisors.Experience drafting and reviewing correspondence for the Agency/Center Director on the most complex cases.Experience monitoring the overall quality and quantity of the work of section personnel.Experience devising and implementing internal controls to assure that laws, regulations, policies and procedures are adhered to.In addition, applicant's experience must also demonstrate that the candidate possesses the following qualities:Ability to assign, review, and supervise the work of others;Objectivity and fairness in judging people on their ability, and situations on the facts and circumstances;Ability to adjust to change, work pressures, or difficult situations without undue stress;Willingness to consider new ideas or divergent points of view; andCapacity to "see the job through."Education
Education requirements do not apply to this vacancy announcement.Other Information
For reasonable accommodation at the U.S. Department of State, please contact the Office of Accessibility and Accommodations at (202) 663-3474 or OAA@state.gov.If eligible, telework and/or remote work agreements may be permitted with supervisory approval.Multiple positions may be filled from this announcement.
If eligible, applicants to this announcement may be referred to other similar positions in this Bureau for up to 240 days and may require a higher or lower security clearance. Telework eligibility and security clearance requirements may vary for such similar positions.Required Documents
All required documents listed below, that are applicable to you, must be submitted to our automated system by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement.Resume
showing relevant work/volunteer experience, education and training. Include the start and end dates (from month/year to month/year) and the number of hours per week worked/volunteered. Your resume serves as the basis for qualification determinations and must support your answers to the completed online assessment questions.Most recent SF-50s (Notification of Personnel Actions),
if you are a current eligible DOS employee (per 3 FAM 2313.4(a)(5)), including current employees applying under a non-competitive hiring authority.Performance appraisal,
strongly encouraged for current eligible DOS employees. Submit a copy of your most recent (i.e., usually within the last 18 months) final (i.e., not a mid-year review) official (i.e., signed by the rating official and in original format) annual performance appraisal for the hiring manager’s consideration.Non-competitive hiring authority eligibility documentation,
if applicable. If you are a current eligible DOS employee applying under a non-competitive hiring authority, you must submit proof of non-competitive eligibility with your application.CTAP documentation,
if applicable. Visit our agency’s CTAP site for required documentation.If you are relying on your education to meet qualification requirements:Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications.How to Apply
Prepare your application in USAJOBSTo start your application, click
Apply
and we’ll walk you through the process to attach a resume and any required documents.Technical assistance with your on-line application is available through the Help Desk at mgshelp@monster.com or by calling (866) 656-6830 between the hours of 7:00 a.m. and 7:00 p.m. ETBenefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits.Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
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The incumbent directs and manages the Adjudication operations of the Connecticut Passport Agency (CA/PPT/CT), in Stamford, Connecticut and serves as a senior member of the management team. Under the overall supervision of the Director, directs the activities of two to four subordinate supervisors that are engaged in the acceptance and adjudication of passport applications.Duties
Serve as an authority on resolution of highly complex citizenship cases and unique adjudication problems referred by subordinate supervisors.Monitors the overall quality and quantity of the work of Section personnel. Devises and implements internal controls to assure the laws, regulations, policies and procedures are adhered to.Responsible for managing and directing the entire passport adjudication function for the regional Passport Agency/Center of assignments.Approves the submission of personnel action request for the filling of vacancies, reassignments and promotions, and request for changes in position classification.Review adjudicative decisions by subordinates in disputes cases, using tact and discretion in developing solutions to balance the needs of passport applicants with those of the Department.Salary
$121,485 - $157,934/yearConditions of Employment
U.S. Citizenship is required.Incumbent will be subject to random drug testing.Must be able to obtain and maintain a Secret security clearance.Qualifications
Applicants must meet all the required qualification requirements described below by the closing date of this announcement.NOTE:
Applicants must meet time-in-grade and time after competitive appointment requirements, by the closing date of this announcement.Time-In-Grade Requirements:
Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions, per 5CFR 300, Subpart F.Applicants must have 1 year of specialized experience equivalent to the GS-12 level in the Federal service which provided the applicant with the particular knowledge, skills and abilities to perform the duties of the position.Qualifying specialized experience must demonstrate the following:Experience serving as an authority on resolution of highly complex citizenship cases and unique adjudication problems referred by subordinate supervisors.Experience drafting and reviewing correspondence for the Agency/Center Director on the most complex cases.Experience monitoring the overall quality and quantity of the work of section personnel.Experience devising and implementing internal controls to assure that laws, regulations, policies and procedures are adhered to.In addition, applicant's experience must also demonstrate that the candidate possesses the following qualities:Ability to assign, review, and supervise the work of others;Objectivity and fairness in judging people on their ability, and situations on the facts and circumstances;Ability to adjust to change, work pressures, or difficult situations without undue stress;Willingness to consider new ideas or divergent points of view; andCapacity to "see the job through."Education
Education requirements do not apply to this vacancy announcement.Other Information
For reasonable accommodation at the U.S. Department of State, please contact the Office of Accessibility and Accommodations at (202) 663-3474 or OAA@state.gov.If eligible, telework and/or remote work agreements may be permitted with supervisory approval.Multiple positions may be filled from this announcement.
If eligible, applicants to this announcement may be referred to other similar positions in this Bureau for up to 240 days and may require a higher or lower security clearance. Telework eligibility and security clearance requirements may vary for such similar positions.Required Documents
All required documents listed below, that are applicable to you, must be submitted to our automated system by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement.Resume
showing relevant work/volunteer experience, education and training. Include the start and end dates (from month/year to month/year) and the number of hours per week worked/volunteered. Your resume serves as the basis for qualification determinations and must support your answers to the completed online assessment questions.Most recent SF-50s (Notification of Personnel Actions),
if you are a current eligible DOS employee (per 3 FAM 2313.4(a)(5)), including current employees applying under a non-competitive hiring authority.Performance appraisal,
strongly encouraged for current eligible DOS employees. Submit a copy of your most recent (i.e., usually within the last 18 months) final (i.e., not a mid-year review) official (i.e., signed by the rating official and in original format) annual performance appraisal for the hiring manager’s consideration.Non-competitive hiring authority eligibility documentation,
if applicable. If you are a current eligible DOS employee applying under a non-competitive hiring authority, you must submit proof of non-competitive eligibility with your application.CTAP documentation,
if applicable. Visit our agency’s CTAP site for required documentation.If you are relying on your education to meet qualification requirements:Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications.How to Apply
Prepare your application in USAJOBSTo start your application, click
Apply
and we’ll walk you through the process to attach a resume and any required documents.Technical assistance with your on-line application is available through the Help Desk at mgshelp@monster.com or by calling (866) 656-6830 between the hours of 7:00 a.m. and 7:00 p.m. ETBenefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits.Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
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