Collections Coordinator

Contract to Hire opportunity! Hybrid after training!

Job Overview

The Collections Coordinator is responsible for reviewing and monitoring national, non-national, bottler, military, and smaller customer accounts in order to mitigate cash flow issues due to the customer's late payments, non-payments, or short payments. This position is responsible for maximizing cash flow and minimizing bad debt or reserve write-offs due to nonpayment by utilizing various SAP tools and Tableau reporting to verify and analyze customer payment status and taking steps needed to secure timely collection. The Collections Coordinator may also train new employees on collection standard procedures and the CONA SAP collection module.

Duties & Responsibilities

• Monitors customer payment portals, dispute information, and department reporting for payment information and missed invoices and then initiates customer contact to collect and resolve past due balances while making decisions and/or recommendations to leadership on which accounts to block
• Leads the review and evaluation of department aging reports and CONA SAP to create a worklist for collection contacts daily
• Serves as point of contact for customers who are missing or requesting invoice copies and statements and partners with the sales team if a customer invoice has an issue the customer has highlighted, such as charging tax, or incorrect master data information
• Acts as point of contact for the sales team when customer questions arise in sales branch concerning payment status or NSF check status and have the ability to place an order for customers, as needed
• Leads interactions with collectors, customers, and internal stakeholders on the resolution of broken promise to pay and makes decisions and/or recommendations to turn over to outside collection agencies when all internal attempts and branch intervention have failed to secure past due payment
• Performs frequent customer account reviews and works with collectors on the outstanding collection and identifies customers paying beyond CCCI terms and then develop strategies and collection methods that result in the customer paying consistently to terms

Knowledge, Skills, & Abilities

• Excellent communication skills, written and verbal
• Analytical skills
• Previous collection experience with National and Non-National account collections
• Customer dispute resolution
• Sales
• Manufacturing organizational experience beneficial

Minimum Qualifications

• High school diploma or GED
• Knowledge acquired through 3 to up to 5 years of collections experience

Preferred Qualifications

• Business Administration or Accounting experience