Blue Harbors Corporation
Network Administrator III Blue Harbors – Posted by BHUS
Blue Harbors Corporation, San Francisco, California, United States, 94199
Position Summary:
This position requires both strong technical and interpersonal skills. The position will support the client's enterprise client management product suite, including anti-virus, automated software deployment, imaging, and scripting tools. Coordinate with members of the client’s Service Desk and Network Systems Engineering teams to ensure the efficient, timely delivery of software updates and patches.Responsibilities:
Departmental: Solve incidents and requests or refer to other IT groups when necessary. Ensure that all interactions are documented via the electronic service request management software with clear technical descriptions of incidents/requests, work done to resolve, root causes, and indicating all client interactions.Departmental: Conduct detailed evaluations of new technology and educate IT staff on merits, weaknesses, and recommendations on adoptability for the client.Technical: Manage automated deployment of software application upgrades to the enterprise client computing environment, including comprehensive acceptance testing of packages as well as development of packages.Technical: Manage automated deployment of client security updates to enterprise, including desktop OS patches and hotfixes, cumulative service packs, and IE updates. Also, manage deployment and updates of desktop anti-virus solutions.Technical: Define, maintain, and enforce IT infrastructure standards and collaborate with the Systems Engineering group, providing enhancements and modifications based upon business customers’ requirements.Technical: Recommend procedures and standards to improve the level of support and interface with other members of IT, ensuring the rapid resolution of technical issues through creating, developing, and maintaining technical SOPs, work instructions, policies, and procedure documents.Technical: Develop, maintain, and recommend company Hardware and Software standards for the client.Technical: Serve as secondary/tertiary level of technical support for Help Desk staff.Customer Service: Generate customer-facing documents, desk guides, training aids, quick reference guides, and other aids to make customers self-sufficient.Technical: Maintain enterprise client imaging solutions, including GHOST server administration, image updates, testing and acceptance of new software, patches, as well as minor revisions.Departmental: Manage desktop software licensing and desktop hardware inventory to ensure proper compliance and asset tracking.Requirements:
Minimum 11 years experience providing end-user assistance in a networked Windows environment.3 years help desk, service desk, or support center experience including supporting remote users or sites and home office configurations and executive level staff.5 years desk-side support in a Windows/Intel environment (Dell experience a plus).2 years desktop system engineering experience.Experience in installing, configuring, troubleshooting, and supporting Windows applications.Knowledge of Microsoft Office applications is required, including Outlook, Word, Excel, PowerPoint, and Visio.Experience in supporting Intel-based desktop and laptop hardware with the ability to troubleshoot issues with peripherals and communication issues.Experience in supporting handheld devices (Smartphones, Windows Mobile, iPhone, or similar).Experience in supporting remote users, troubleshooting DSL, Cable, and Wireless Home routers.Certifications in Dell, Microsoft, HDI, A+, Network+, ITIL certifications/training, or equivalent experience required.
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This position requires both strong technical and interpersonal skills. The position will support the client's enterprise client management product suite, including anti-virus, automated software deployment, imaging, and scripting tools. Coordinate with members of the client’s Service Desk and Network Systems Engineering teams to ensure the efficient, timely delivery of software updates and patches.Responsibilities:
Departmental: Solve incidents and requests or refer to other IT groups when necessary. Ensure that all interactions are documented via the electronic service request management software with clear technical descriptions of incidents/requests, work done to resolve, root causes, and indicating all client interactions.Departmental: Conduct detailed evaluations of new technology and educate IT staff on merits, weaknesses, and recommendations on adoptability for the client.Technical: Manage automated deployment of software application upgrades to the enterprise client computing environment, including comprehensive acceptance testing of packages as well as development of packages.Technical: Manage automated deployment of client security updates to enterprise, including desktop OS patches and hotfixes, cumulative service packs, and IE updates. Also, manage deployment and updates of desktop anti-virus solutions.Technical: Define, maintain, and enforce IT infrastructure standards and collaborate with the Systems Engineering group, providing enhancements and modifications based upon business customers’ requirements.Technical: Recommend procedures and standards to improve the level of support and interface with other members of IT, ensuring the rapid resolution of technical issues through creating, developing, and maintaining technical SOPs, work instructions, policies, and procedure documents.Technical: Develop, maintain, and recommend company Hardware and Software standards for the client.Technical: Serve as secondary/tertiary level of technical support for Help Desk staff.Customer Service: Generate customer-facing documents, desk guides, training aids, quick reference guides, and other aids to make customers self-sufficient.Technical: Maintain enterprise client imaging solutions, including GHOST server administration, image updates, testing and acceptance of new software, patches, as well as minor revisions.Departmental: Manage desktop software licensing and desktop hardware inventory to ensure proper compliance and asset tracking.Requirements:
Minimum 11 years experience providing end-user assistance in a networked Windows environment.3 years help desk, service desk, or support center experience including supporting remote users or sites and home office configurations and executive level staff.5 years desk-side support in a Windows/Intel environment (Dell experience a plus).2 years desktop system engineering experience.Experience in installing, configuring, troubleshooting, and supporting Windows applications.Knowledge of Microsoft Office applications is required, including Outlook, Word, Excel, PowerPoint, and Visio.Experience in supporting Intel-based desktop and laptop hardware with the ability to troubleshoot issues with peripherals and communication issues.Experience in supporting handheld devices (Smartphones, Windows Mobile, iPhone, or similar).Experience in supporting remote users, troubleshooting DSL, Cable, and Wireless Home routers.Certifications in Dell, Microsoft, HDI, A+, Network+, ITIL certifications/training, or equivalent experience required.
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