DataSF
IT Operations Support Administrator III, Department of Emergency Management (109
DataSF, San Francisco, California, United States, 94199
IT Operations Support Administrator III, Department of Emergency Management (1093 TPV)
Apply using SmartRecruiters, the City and County of San Francisco's application portal.Department:
Emergency ManagementJob class:
1093-IT Operations Support Administrator IIISalary range:
$99,658.00 - $123,578.00Role type:
Temporary Provisional Permanent Civil ServiceHours:
Full-timeAbout:
Application Opening:
January 9, 2024Application Deadline:
File Immediately. This announcement may close at any time after 5:00 pm on January 23, 2024.The San Francisco Department of Emergency Management (DEM) manages disaster preparation, mitigation, and response; 9-1-1 dispatch, and homeland security grant distribution for the City and County of San Francisco.Under general direction, the IT Operations Support Administrator III provides 24/7/365 911 help desk support. The incumbent performs a full range of system administration, data center operational activities, and system monitoring activities for the 911 network at a Network Operations Center (NOC). Responsibilities include user training, data protection processes, and service ticket management.Essential Duties Include:Support a 24/7/365 call center environment on a rotating shift basis.Perform desktop tier-one support for desktops, servers, and communications components.Interface with users, engineers, and vendors to resolve technical issues.Document problem resolution into knowledge databases and ticketing system.Utilize ServiceDesk Incident and Asset Management systems; conduct inventory audits.Install, configure, and administer City software applications.Monitor scheduled job executions, including backups and archiving tasks.Perform related duties and responsibilities as assigned.How to Qualify
Education:Requires an associate degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits.Experience:Three (3) years of experience performing analysis, installation, and technical support in a network environment.Substitution:Additional experience may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years).DESIRABLE QUALIFICATIONS:At least 5 years of Help Desk support experience.Experience providing Level-1 support via phone, live chat, and email.Experience with Office 0365 applications and SharePoint Online.Exceptional teamwork and leadership skills.Verification:Applicants may be required to submit verification of qualifying education and experience during the recruitment process.What Else Should I Know?
SELECTION PROCEDURE:The selection process will include evaluation of applications in relation to minimum requirements.HOW TO APPLY:Applications for City and County of San Francisco jobs are only accepted through an online process. Visit careers.sf.gov to begin the application process.The City and County of San Francisco encourages women, minorities, and persons with disabilities to apply.
#J-18808-Ljbffr
Apply using SmartRecruiters, the City and County of San Francisco's application portal.Department:
Emergency ManagementJob class:
1093-IT Operations Support Administrator IIISalary range:
$99,658.00 - $123,578.00Role type:
Temporary Provisional Permanent Civil ServiceHours:
Full-timeAbout:
Application Opening:
January 9, 2024Application Deadline:
File Immediately. This announcement may close at any time after 5:00 pm on January 23, 2024.The San Francisco Department of Emergency Management (DEM) manages disaster preparation, mitigation, and response; 9-1-1 dispatch, and homeland security grant distribution for the City and County of San Francisco.Under general direction, the IT Operations Support Administrator III provides 24/7/365 911 help desk support. The incumbent performs a full range of system administration, data center operational activities, and system monitoring activities for the 911 network at a Network Operations Center (NOC). Responsibilities include user training, data protection processes, and service ticket management.Essential Duties Include:Support a 24/7/365 call center environment on a rotating shift basis.Perform desktop tier-one support for desktops, servers, and communications components.Interface with users, engineers, and vendors to resolve technical issues.Document problem resolution into knowledge databases and ticketing system.Utilize ServiceDesk Incident and Asset Management systems; conduct inventory audits.Install, configure, and administer City software applications.Monitor scheduled job executions, including backups and archiving tasks.Perform related duties and responsibilities as assigned.How to Qualify
Education:Requires an associate degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits.Experience:Three (3) years of experience performing analysis, installation, and technical support in a network environment.Substitution:Additional experience may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years).DESIRABLE QUALIFICATIONS:At least 5 years of Help Desk support experience.Experience providing Level-1 support via phone, live chat, and email.Experience with Office 0365 applications and SharePoint Online.Exceptional teamwork and leadership skills.Verification:Applicants may be required to submit verification of qualifying education and experience during the recruitment process.What Else Should I Know?
SELECTION PROCEDURE:The selection process will include evaluation of applications in relation to minimum requirements.HOW TO APPLY:Applications for City and County of San Francisco jobs are only accepted through an online process. Visit careers.sf.gov to begin the application process.The City and County of San Francisco encourages women, minorities, and persons with disabilities to apply.
#J-18808-Ljbffr