Senior Ambassador - Meeting and Events

Location: Georgia-Pacific CenterJob SummaryThe Experience Services Senior Ambassador, Meeting and Events is responsible for requested aspects of the planning and execution of meetings and events for the client's portfolio. This role will oversee the overall client relationship, managing expectations and ensuring seamless operations for meetings, events, and on-site conference spaces. The Experience Services Senior Ambassador, Meeting and Events Lead is responsible for ensuring the team delivers productive, exceptional experiences and memorable events that meet the client's expectations. The role is client-facing and must be able to exhibit exceptional customer service and communication skills. Additionally, this role will collaborate with the Experience team, as needed, to support an overall enriching and engaging workspace, focused on proactive solutioning and ongoing innovation and optimization.Key ResponsibilitiesEstablish strong relationships with the client's business units to build trust, understand their needs, and consistently exceed client expectations for on-site meetings & events.Manage all aspects of on-site meeting & events planning, strategy, innovation & optimization, and execution.Demonstrate expertise in managing high-profile meetings and events with senior executive participation including detailed project planning and support.Consult with building and conference center stakeholders to determine event needs such as space, physical set-up, AV and technical requirements, catering, and event support.Oversee and coordinate scheduling of conference center and meeting rooms including a comprehensive team and meeting calendar. Ensure disciplined planning of recurring meetings, ensuring executive availability and resource allocation.Collaborate with key support partners/capabilities to ensure frictionless experiences (IT, A/V, facilities management, catering, etc.)Consistently deliver high standards of care during events, exceed client expectations, and anticipate needs.Facilitate customer experience training, induction, onboarding, and ongoing training programs for employees.Source vendors, create accurate and detailed RFPs for services (as needed), evaluate proposals, and make recommendations to customers on rooms that will accommodate specific program needs.Develop playbooks, tools, and lead programs which improve the client experience, efficiency and effectiveness of service delivery, performance, quality, safety, and risk.Coordinate feedback from business line stakeholders and client attendees to integrate into continuous improvement efforts.Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting, and participating in the development of best practices, new tools, and other ideas that provide service delivery efficiencies.Manage vendor relationships and contracts to leverage maximum financial benefit for the client and ensure timely payment to vendors.QualificationsBachelor's degree or equivalent work experience.3-5 years of experience in event planning, project management, hospitality, or related field with direct supervisory experience.Professional demeanor and appearance, treating others with respect and consideration.Ability to be flexible and balance competing priorities.Ability to multi-task in a fast-paced environment.Remain calm under pressure and resolve problems efficiently and quickly.Excellent written and verbal communication skills with a variety of individuals, including executive and support-level client contacts.Track record of initiative, integrity, and good judgment.Highly collaborative with strong interpersonal skills.May require nights, weekends, and travel as needed.Must Haves:Proven leadership skills with the ability to manage multiple priorities and deliver results in a fast-paced environment.Ability to proactively problem-solve in virtual and physical spaces, comprehending technology, making recommendations, and gaining stakeholder support for necessary change.Experience in budget planning, ability to stay on budget, and prepare ROI reports.Ability to work with clients at all levels of an organization, including C-Suite.Demonstrated organizational skills, ability to manage multiple projects and move quickly from one project to another while maintaining thorough records.Proficient skills in Microsoft Office Suite (Excel, Word, PowerPoint, Visio, and Outlook). Comfortable exploring and recommending technology solutions to improve services.

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