Duck Inn Inc. dba Duck Inn Restaurant, Best Western Plus Great Nothern Inn, Emporium Food & Fuel
General Manager
Duck Inn Inc. dba Duck Inn Restaurant, Best Western Plus Great Nothern Inn, Emporium Food & Fuel, Havre, Montana, United States, 59501
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Job DetailsPosition:
Hotel General Manager
Location:
Best Western Plus Great Northern Inn
1345 1st Street, Havre, MT 59501
Overview of JobThe Best Western Plus Great Northern Inn is nestled in beautiful North Central Montana, 40 miles South of the Canadian border, located on Hwy 2, on the road map to Glacier National Park. The candidate will be responsible for all aspects of hotel operations, including:
Guest relations
Front desk
Housekeeping
Maintenance
Finances
Team building
Staff development
Responsible for all phases of hotel management, including:
Sales and marketing
Human resources
Food and beverage
Budgeting and forecasting
Empowering associates to provide superior customer care to guests, associates, and other visitors.
Property Information74 spacious guest rooms; newly renovated through a Best Western Property Improvement Plan, lounge and casino, meeting room, fitness center, pool, and spa.
Job DutiesGuest Service:
Create and maintain customer-driven operations, empowering hotel staff to excel in superior customer care.
Deliver superior service and maximize guest satisfaction.
Respond efficiently and accurately to guest complaints, demonstrating a commitment to guest services.
Training staff on how to interact with guests and handle guest complaints.
Financial:
Accountable for the overall financial performance of the hotel; including developing and implementing a sales plan based on demand.
Adhere to brand standards and expected service levels to increase sales while minimizing costs.
Direct staff towards the achievement of the hotel’s financial goals.
Maintain a conservative budget to maximize profit margins, balancing costs with guest satisfaction and quality.
Responsible for establishing and reporting financial goals to the Chief Operations Officer and Executive Manager.
Ensure that all financial and personnel reporting is completed accurately and submitted on time.
Human Resource Management:
Manage human resource functions including recruiting, selection, orientation, training, and performance evaluation.
Cultivate a culture of pride, cooperation, and success.
Assign and define areas of responsibility for each employee.
Coach and develop new and existing employees through consistent feedback and clear expectations.
Create and manage schedules for hourly employees based on availability and demand.
Perform employee reviews and develop corrective action plans if needed.
Asset & Product Management:
Maintain physical product standards by leading the preventative maintenance program.
Ensure employee involvement in the preventative maintenance program.
Protect the interest of the hotel during capital projects.
Achieve an above average+ score on Quality Assessments.
Inspect all areas of the hotel regularly including guest rooms, public spaces, lounge and casino, exterior, grounds, and parking lot.
Plan future orders for supplies based on hotel demand.
Communicate effectively with vendors, addressing product and service concerns.
Comply with brand standards.
Safety & Security:
Maintain proper security procedures to provide a safe environment for staff, guests, and assets.
Ensure compliance with all federal, state, and local laws, and ordinances.
Recognize and correct potential safety hazards.
Comply with all company policies and procedures.
Have sound knowledge of all emergency procedures.
Qualifications
Associate or Bachelor’s degree in Hotel & Restaurant Management, Business Administration, Finance or related major preferred.
Minimum of 1 year of management or supervisory experience required.
Best Western brand experience highly preferred.
Proven customer service experience with a strong guest-focused mentality.
Extensive hospitality knowledge.
Dependable, reliable, and self-motivated.
Leadership skills with the ability to delegate, motivate, and inspire.
Excellent verbal and written communication skills (English).
Proficient in Microsoft Office and hotel PMS.
Acute Financial Management skills.
Job TypeFull-time
Schedule
8-10 hour shifts
Holidays
Weekends
Must adapt for staff shortages and hotel occupancy.
ExperienceHotel management experience 1 year (preferred)
Work LocationOne location
Work RemotelyNo
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid time off
Employee Discount
Bonus Pay
SalaryDepending on Experience
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Job DetailsPosition:
Hotel General Manager
Location:
Best Western Plus Great Northern Inn
1345 1st Street, Havre, MT 59501
Overview of JobThe Best Western Plus Great Northern Inn is nestled in beautiful North Central Montana, 40 miles South of the Canadian border, located on Hwy 2, on the road map to Glacier National Park. The candidate will be responsible for all aspects of hotel operations, including:
Guest relations
Front desk
Housekeeping
Maintenance
Finances
Team building
Staff development
Responsible for all phases of hotel management, including:
Sales and marketing
Human resources
Food and beverage
Budgeting and forecasting
Empowering associates to provide superior customer care to guests, associates, and other visitors.
Property Information74 spacious guest rooms; newly renovated through a Best Western Property Improvement Plan, lounge and casino, meeting room, fitness center, pool, and spa.
Job DutiesGuest Service:
Create and maintain customer-driven operations, empowering hotel staff to excel in superior customer care.
Deliver superior service and maximize guest satisfaction.
Respond efficiently and accurately to guest complaints, demonstrating a commitment to guest services.
Training staff on how to interact with guests and handle guest complaints.
Financial:
Accountable for the overall financial performance of the hotel; including developing and implementing a sales plan based on demand.
Adhere to brand standards and expected service levels to increase sales while minimizing costs.
Direct staff towards the achievement of the hotel’s financial goals.
Maintain a conservative budget to maximize profit margins, balancing costs with guest satisfaction and quality.
Responsible for establishing and reporting financial goals to the Chief Operations Officer and Executive Manager.
Ensure that all financial and personnel reporting is completed accurately and submitted on time.
Human Resource Management:
Manage human resource functions including recruiting, selection, orientation, training, and performance evaluation.
Cultivate a culture of pride, cooperation, and success.
Assign and define areas of responsibility for each employee.
Coach and develop new and existing employees through consistent feedback and clear expectations.
Create and manage schedules for hourly employees based on availability and demand.
Perform employee reviews and develop corrective action plans if needed.
Asset & Product Management:
Maintain physical product standards by leading the preventative maintenance program.
Ensure employee involvement in the preventative maintenance program.
Protect the interest of the hotel during capital projects.
Achieve an above average+ score on Quality Assessments.
Inspect all areas of the hotel regularly including guest rooms, public spaces, lounge and casino, exterior, grounds, and parking lot.
Plan future orders for supplies based on hotel demand.
Communicate effectively with vendors, addressing product and service concerns.
Comply with brand standards.
Safety & Security:
Maintain proper security procedures to provide a safe environment for staff, guests, and assets.
Ensure compliance with all federal, state, and local laws, and ordinances.
Recognize and correct potential safety hazards.
Comply with all company policies and procedures.
Have sound knowledge of all emergency procedures.
Qualifications
Associate or Bachelor’s degree in Hotel & Restaurant Management, Business Administration, Finance or related major preferred.
Minimum of 1 year of management or supervisory experience required.
Best Western brand experience highly preferred.
Proven customer service experience with a strong guest-focused mentality.
Extensive hospitality knowledge.
Dependable, reliable, and self-motivated.
Leadership skills with the ability to delegate, motivate, and inspire.
Excellent verbal and written communication skills (English).
Proficient in Microsoft Office and hotel PMS.
Acute Financial Management skills.
Job TypeFull-time
Schedule
8-10 hour shifts
Holidays
Weekends
Must adapt for staff shortages and hotel occupancy.
ExperienceHotel management experience 1 year (preferred)
Work LocationOne location
Work RemotelyNo
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid time off
Employee Discount
Bonus Pay
SalaryDepending on Experience
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