MarketStar
Account Manager - Google Browser
MarketStar, Provo, Utah, us, 84605
If you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to apply.
About MarketStar:
In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation.
Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.
We are excited to have you apply to join our MarketStar team and can't wait to discuss how we can help you find growth!
About the Account Manager - Google Browser:
Small and medium businesses look to Google to give them tools to help them run and grow their business. Chrome Browser Cloud Management helps businesses keep their data secure and protect their employees on the web. Your role, as the Enrollment Specialist, is to take sales qualified opportunities and drive adoption of Chrome browser cloud management across the organization. This involves explaining the product, answering product questions, giving demos and providing technical onboarding support to business customers as they start using Chrome browser and its management features.
Location:
Salt Lake City, UT - Hybrid
What will you do?
Drive implementation through technical and sales creativity/expertise through net new opportunities that have been qualified by Concierge Specialist (SDR) team and existing opportunities (organizations with less than 30% of enrollment)
Conduct in-depth demos based on customer requirements and pain points
Assist customer in migration process from previous software to Chrome Browser
Help customers with a successful adoption of Chrome browser - act as a Chrome expert that can help customers of all sizes and backgrounds start using Chrome browser in their business
Continuously grow product/technical knowledge with the purpose of driving additional enrollment/adoption for customers needing assistance
Solve technical problems - Act as a technical concierge and have skills and the technical knowledge to understand the onboarding process and fix any arising issues with customer accounts, and technical problems
Educate customers for immediate success - use product knowledge to provide key pointers and contextual help for customers
Effectively track customer interactions - documenting customer interactions using CRM tools and use cases for future cases will help you and the team solve customer queries at scale
Solve customer queries - customers may come to you with all types of questions during their onboarding. Your role is to help where you can and redirect customers to the best resources
What Will you need to succeed?:
Ability to speak and write in English idiomatically
Bachelor's degree or equivalent experience
Experience account management, customer success, onboarding and customer resolution for a SaaS product
Experience using CRM tools such as Salesforce
Experience with technical support and troubleshooting for a SaaS product
Client facing experience in sales, customer support, account management, marketing or consulting
Ability to deliver against an assigned quota while managing multiple projects at a time
Ability to develop and grow senior-level relationships with clients
Ability to take initiative and work well in a team environment
Detail oriented and skilled in analyzing data, creating and maintaining spreadsheets
What We Offer:
In our commitment to our "We Care" value, we believe in providing employees with valuable mental and physical well-being benefits including:
Structured learning and career development programs
Mental health program
Generous Paid Time Off policy
Paid medical leave
Child/Dependent care reimbursement
Education reimbursement
401k match, hardship loan program, access to financial wellness advisor
Comprehensive healthcare coverage including medical, dental, and vision
The pay range for this position is between $50,000.00 and $60,000.00 and may be paid hourly. This pay structure may include a variable bonus component. There are several factors to consider including but not limited to, the role's responsibilities, experience, location, education/training, internal equity, and key skills. Your recruiter will provide more detailed information during the interview process.
MarketStar is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual who identifies as someone with a disability and require reasonable accommodation(s) to complete any part of the job application process, please contact us at people.success@marketstar.com for assistance.
About MarketStar:
In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation.
Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.
We are excited to have you apply to join our MarketStar team and can't wait to discuss how we can help you find growth!
About the Account Manager - Google Browser:
Small and medium businesses look to Google to give them tools to help them run and grow their business. Chrome Browser Cloud Management helps businesses keep their data secure and protect their employees on the web. Your role, as the Enrollment Specialist, is to take sales qualified opportunities and drive adoption of Chrome browser cloud management across the organization. This involves explaining the product, answering product questions, giving demos and providing technical onboarding support to business customers as they start using Chrome browser and its management features.
Location:
Salt Lake City, UT - Hybrid
What will you do?
Drive implementation through technical and sales creativity/expertise through net new opportunities that have been qualified by Concierge Specialist (SDR) team and existing opportunities (organizations with less than 30% of enrollment)
Conduct in-depth demos based on customer requirements and pain points
Assist customer in migration process from previous software to Chrome Browser
Help customers with a successful adoption of Chrome browser - act as a Chrome expert that can help customers of all sizes and backgrounds start using Chrome browser in their business
Continuously grow product/technical knowledge with the purpose of driving additional enrollment/adoption for customers needing assistance
Solve technical problems - Act as a technical concierge and have skills and the technical knowledge to understand the onboarding process and fix any arising issues with customer accounts, and technical problems
Educate customers for immediate success - use product knowledge to provide key pointers and contextual help for customers
Effectively track customer interactions - documenting customer interactions using CRM tools and use cases for future cases will help you and the team solve customer queries at scale
Solve customer queries - customers may come to you with all types of questions during their onboarding. Your role is to help where you can and redirect customers to the best resources
What Will you need to succeed?:
Ability to speak and write in English idiomatically
Bachelor's degree or equivalent experience
Experience account management, customer success, onboarding and customer resolution for a SaaS product
Experience using CRM tools such as Salesforce
Experience with technical support and troubleshooting for a SaaS product
Client facing experience in sales, customer support, account management, marketing or consulting
Ability to deliver against an assigned quota while managing multiple projects at a time
Ability to develop and grow senior-level relationships with clients
Ability to take initiative and work well in a team environment
Detail oriented and skilled in analyzing data, creating and maintaining spreadsheets
What We Offer:
In our commitment to our "We Care" value, we believe in providing employees with valuable mental and physical well-being benefits including:
Structured learning and career development programs
Mental health program
Generous Paid Time Off policy
Paid medical leave
Child/Dependent care reimbursement
Education reimbursement
401k match, hardship loan program, access to financial wellness advisor
Comprehensive healthcare coverage including medical, dental, and vision
The pay range for this position is between $50,000.00 and $60,000.00 and may be paid hourly. This pay structure may include a variable bonus component. There are several factors to consider including but not limited to, the role's responsibilities, experience, location, education/training, internal equity, and key skills. Your recruiter will provide more detailed information during the interview process.
MarketStar is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual who identifies as someone with a disability and require reasonable accommodation(s) to complete any part of the job application process, please contact us at people.success@marketstar.com for assistance.