University of California San Francisco
IT Network Asset Manager
University of California San Francisco, San Francisco, California, United States, 94199
The IT Network Asset Manager will be accountable for managing network refresh and field services projects, ensuring the successful delivery of technical services and maintenance services across UCSF. This role will involve coordinating with customers and lead technicians, ensuring successful execution or response to customer follow-up, ensuring compliance with service level agreements (SLAs), and maintaining strong relationships with both internal and external stakeholders. The IT Network Asset Manager will play a crucial role in ensuring prompt and efficient resolution of technical issues, budget projections, and asset life cycle management. This role will partner with Network Leadership and Network Architects to develop hardware roadmaps and IT facilities maintenance support plans and strategies while fostering a collaborative culture to improve audits, maintain service quality, and foster positive relationships with stakeholders and partners. This team member will advance the UCSF’s mission by delivering exceptional information technology services comprehensively and consistently across stakeholders. This role will execute the University’s vision while modeling UCSF’s culture and values.
Spends the majority of time (50% or more) achieving organizational objectives through the coordinated achievements of subordinate staff. Establishes departmental goals and objectives, functions with autonomy. Manages the accountability and stewardship of human, financial, and often physical resources in compliance with departmental and organizational goals and objectives. Ensures subordinate supervisors and professionals adhere to defined internal controls. Manages systems and procedures to protect departmental assets.
This role involves the operation of the campus, medical center, and Office of the President.
Salary Information
The salary range for this position is $140,000 - $213,200 (Annual Rate). The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.
Department Description
University of California, San Francisco (UCSF) is distinguished as a leading academic healthcare organization, home to groundbreaking discoveries, world-class education, and exceptional healthcare services. Infrastructure Services (IS) is the backbone of the technological infrastructure, assuring the technical services that enable the academic, medical, and research missions of the organization. Beyond a focus on maintaining systems and resolving issues, we are committed to nurturing the potential of our team members and empowering them to excel. UCSF Infrastructure Services provides 24x7 support to the University community, upholding the highest level of responsiveness and reliability at all times for our customers. IS values innovation and excellence in ensuring secure and efficient IT services, regardless of the hour or complexity of the issue.
The Network Services team within Infrastructure Services holds a critical role in managing, maintaining, and developing UCSF’s network infrastructure, particularly ensuring reliable technical accessibility for individuals engaged in vital medical and health research work. Their core responsibilities include providing secure internet and network services, managing IT services, and maintaining data systems. They support end-users, manage system updates, repairs, and connectivity issues, and play an essential role in troubleshooting network issues, optimizing performance, and implementing protocols. They also oversee software and hardware updates, and manage data storage, disaster recovery, and network resilience. Beyond this, Network Services provides specialized technical support to other employees in the organization, with a focus on those involved in medical and health research.
Required Qualifications
Bachelor’s Degree, or equivalent combination of experience/training, in one or more of the following fields: computer science, engineering, computer information systems, etc.
5 to 7 years of experience working in one or more of the following fields: network services, field services, information technology or network operations.
Advanced expertise in installation, configuration, monitoring, life cycle management, troubleshooting, and maintenance of a variety of network systems, parts and accessories. Robust knowledge of the use of asset management software or systems.
Robust technical knowledge of communication infrastructure, including troubleshooting, network installation, system maintenance, and the use of field service management software or systems.
Extensive knowledge about local, state, and federal regulations related to IT systems, privacy laws, safety standards, and service level agreement adherence.
Ability to create, implement, and update comprehensive inspection processes and checklists to ensure all technical services are executed to the highest quality standards.
Strong coordination and leadership skills to manage field service activities effectively. Ability to assign tasks, coordinate schedules, and optimize resource allocation.
Demonstrated experience in monitoring and managing service level agreements (SLAs), including tracking performance metrics, adherence to response times, and resolution targets. Proven ability to maintain high customer satisfaction.
Excellent customer service and interpersonal skills. Ability to effectively communicate with customers, understand their needs, and provide support and guidance in a professional manner.
Advanced analytical and problem-solving skills, with the ability to identify and resolve complex network issues.
Strong written and verbal communication skills and is able to communicate technical information and ideas to a diverse community of colleagues and stakeholders.
Able to establish and advance positive working relationships and a strong rapport with team members, stakeholders, and customers.
Advanced organizational skills and is able to balance competing priorities and support concurrent projects. Experience working in a project-based environment using leading project management practices including schedule management, status reporting, and communication of project risks and issues.
Strong demonstrated problem-solving skills; scopes solutions based on knowledge of available resources and timelines. Able to ask questions, gather information, evaluate options, and make decisions with integrity.
Experience participating in activities to advance an inclusive environment that values equity, diversity, inclusion, and belonging.
Thinks creatively and proposes innovative ideas, including the incorporation of new technologies or processes. Is able to work with agility in a fast-paced environment.
Adhere to all UCSF protocols for entering all patient care locations such as operating rooms, Emergency Department, and all other clinical areas.
Able to provide necessary documentation such as valid California driver’s license, complete UCSF transportation course for logistic purposes, and maintain good driver standing.
Preferred Qualifications
_
About UCSF
The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging, and stem cells.
Pride Values
UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity, and excellence – also known as our PRIDE values. In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu. Join us to find a rewarding career contributing to improving healthcare worldwide.
Equal Employment Opportunity
The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Organization
Campus
Job Code and Payroll Title
000522 TCHL PROJECT MGT PROFL 4
Job Category
Clinical Systems / IT Professionals, Supervisory / Management
Bargaining Unit
99 - Policy-Covered (No Bargaining Unit)
Employee Class
Career
Percentage
100%
Location
Mission Center Building (SF), San Francisco, CA
Shift
Days
Shift Length
8 Hours
Additional Shift Details
Monday to Friday 8 am to 5 pm with on-call rotation
#J-18808-Ljbffr
Spends the majority of time (50% or more) achieving organizational objectives through the coordinated achievements of subordinate staff. Establishes departmental goals and objectives, functions with autonomy. Manages the accountability and stewardship of human, financial, and often physical resources in compliance with departmental and organizational goals and objectives. Ensures subordinate supervisors and professionals adhere to defined internal controls. Manages systems and procedures to protect departmental assets.
This role involves the operation of the campus, medical center, and Office of the President.
Salary Information
The salary range for this position is $140,000 - $213,200 (Annual Rate). The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.
Department Description
University of California, San Francisco (UCSF) is distinguished as a leading academic healthcare organization, home to groundbreaking discoveries, world-class education, and exceptional healthcare services. Infrastructure Services (IS) is the backbone of the technological infrastructure, assuring the technical services that enable the academic, medical, and research missions of the organization. Beyond a focus on maintaining systems and resolving issues, we are committed to nurturing the potential of our team members and empowering them to excel. UCSF Infrastructure Services provides 24x7 support to the University community, upholding the highest level of responsiveness and reliability at all times for our customers. IS values innovation and excellence in ensuring secure and efficient IT services, regardless of the hour or complexity of the issue.
The Network Services team within Infrastructure Services holds a critical role in managing, maintaining, and developing UCSF’s network infrastructure, particularly ensuring reliable technical accessibility for individuals engaged in vital medical and health research work. Their core responsibilities include providing secure internet and network services, managing IT services, and maintaining data systems. They support end-users, manage system updates, repairs, and connectivity issues, and play an essential role in troubleshooting network issues, optimizing performance, and implementing protocols. They also oversee software and hardware updates, and manage data storage, disaster recovery, and network resilience. Beyond this, Network Services provides specialized technical support to other employees in the organization, with a focus on those involved in medical and health research.
Required Qualifications
Bachelor’s Degree, or equivalent combination of experience/training, in one or more of the following fields: computer science, engineering, computer information systems, etc.
5 to 7 years of experience working in one or more of the following fields: network services, field services, information technology or network operations.
Advanced expertise in installation, configuration, monitoring, life cycle management, troubleshooting, and maintenance of a variety of network systems, parts and accessories. Robust knowledge of the use of asset management software or systems.
Robust technical knowledge of communication infrastructure, including troubleshooting, network installation, system maintenance, and the use of field service management software or systems.
Extensive knowledge about local, state, and federal regulations related to IT systems, privacy laws, safety standards, and service level agreement adherence.
Ability to create, implement, and update comprehensive inspection processes and checklists to ensure all technical services are executed to the highest quality standards.
Strong coordination and leadership skills to manage field service activities effectively. Ability to assign tasks, coordinate schedules, and optimize resource allocation.
Demonstrated experience in monitoring and managing service level agreements (SLAs), including tracking performance metrics, adherence to response times, and resolution targets. Proven ability to maintain high customer satisfaction.
Excellent customer service and interpersonal skills. Ability to effectively communicate with customers, understand their needs, and provide support and guidance in a professional manner.
Advanced analytical and problem-solving skills, with the ability to identify and resolve complex network issues.
Strong written and verbal communication skills and is able to communicate technical information and ideas to a diverse community of colleagues and stakeholders.
Able to establish and advance positive working relationships and a strong rapport with team members, stakeholders, and customers.
Advanced organizational skills and is able to balance competing priorities and support concurrent projects. Experience working in a project-based environment using leading project management practices including schedule management, status reporting, and communication of project risks and issues.
Strong demonstrated problem-solving skills; scopes solutions based on knowledge of available resources and timelines. Able to ask questions, gather information, evaluate options, and make decisions with integrity.
Experience participating in activities to advance an inclusive environment that values equity, diversity, inclusion, and belonging.
Thinks creatively and proposes innovative ideas, including the incorporation of new technologies or processes. Is able to work with agility in a fast-paced environment.
Adhere to all UCSF protocols for entering all patient care locations such as operating rooms, Emergency Department, and all other clinical areas.
Able to provide necessary documentation such as valid California driver’s license, complete UCSF transportation course for logistic purposes, and maintain good driver standing.
Preferred Qualifications
_
About UCSF
The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging, and stem cells.
Pride Values
UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity, and excellence – also known as our PRIDE values. In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu. Join us to find a rewarding career contributing to improving healthcare worldwide.
Equal Employment Opportunity
The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Organization
Campus
Job Code and Payroll Title
000522 TCHL PROJECT MGT PROFL 4
Job Category
Clinical Systems / IT Professionals, Supervisory / Management
Bargaining Unit
99 - Policy-Covered (No Bargaining Unit)
Employee Class
Career
Percentage
100%
Location
Mission Center Building (SF), San Francisco, CA
Shift
Days
Shift Length
8 Hours
Additional Shift Details
Monday to Friday 8 am to 5 pm with on-call rotation
#J-18808-Ljbffr