University of California - San Francisco Campus and Health
IT Network Asset Manager
University of California - San Francisco Campus and Health, San Francisco, California, United States, 94199
IT Network Asset Manager
Job SummaryThe IT Network Asset Manager will be accountable for managing network refresh and field services projects, ensuring the successful delivery of technical services and maintenance services across UCSF. This role will involve coordinating with customers and lead technicians to ensure successful execution or response to customer follow-up, ensure compliance with service level agreements (SLAs), and maintain strong relationships with both internal and external stakeholders. Coordinates with third parties and customers in the execution of the network refresh strategy and plans. The IT Network Asset Manager will play a crucial role in ensuring prompt and efficient resolution of technical issues, budget projections, and asset life cycle management. This role will partner with Network Leadership and Network Architects to develop hardware roadmaps, IT facilities maintenance support plans and strategies, while fostering a collaborative culture to improve audits, maintain service quality, and foster positive relationships with stakeholders and partners. This team member will advance the UCSF's mission by delivering exceptional information technology services comprehensively and consistently across stakeholders.ResponsibilitiesSpends the majority of time (50% or more) achieving organizational objectives through the coordinated achievements of subordinate staff. Establishes departmental goals and objectives, functions with autonomy. Manages the accountability and stewardship of human, financial, and often physical resources in compliance with departmental and organizational goals and objectives. Ensures subordinate supervisors and professionals adhere to defined internal controls. Manages systems and procedures to protect departmental assets. This role involves the operation of the campus, medical center, and Office of the President.Salary InformationThe salary range for this position is $140,000 - $213,200 (Annual Rate). Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF.Department DescriptionUniversity of California, San Francisco (UCSF) is distinguished as a leading academic healthcare organization, home to groundbreaking discoveries, world-class education, and exceptional healthcare services. Infrastructure Services (IS) is the backbone of the technological infrastructure, assuring the technical services that enable the academic, medical, and research missions of the organization. Beyond a focus on maintaining systems and resolving issues, we are committed to nurturing the potential of our team members and empowering them to excel.Required QualificationsBachelor's Degree, or equivalent combination of experience/training in one or more of the following fields: computer science, engineering, computer information systems, etc.5 to 7 years of experience working in one or more of the following fields: network services, field services, information technology or network operations.Advanced expertise in installation, configuration, monitoring, life cycle management, troubleshooting, and maintenance of a variety of network systems, parts, and accessories.Robust technical knowledge of communication infrastructure, including troubleshooting, network installation, system maintenance, and the use of field service management software or systems.Extensive knowledge about local, state, and federal regulations related to IT systems, privacy laws, safety standards, and service level agreement adherence.Ability to create, implement, and update comprehensive inspection processes and checklists to ensure all technical services are executed to the highest quality standards.Strong coordination and leadership skills to manage field service activities effectively.Excellent customer service and interpersonal skills.Advanced analytical and problem-solving skills.Strong written and verbal communication skills.Able to establish and advance positive working relationships.Advanced organizational skills and able to balance competing priorities.Strong demonstrated problem-solving skills.Experience participating in activities to advance an inclusive environment that values equity, diversity, inclusion, and belonging.Thinks creatively and proposes innovative ideas.Able to provide necessary documentation such as a valid California driver's license.Preferred Qualifications_About UCSFThe University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care.Pride ValuesUCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity, and excellence - also known as our PRIDE values.Equal Employment OpportunityThe University of California San Francisco is an Equal Opportunity/Affirmative Action Employer.OrganizationCampusJob Code and Payroll Title000522 TCHL PROJECT MGT PROFL 4Job CategoryClinical Systems / IT Professionals, Supervisory / ManagementBargaining Unit99 - Policy-Covered (No Bargaining Unit)Employee ClassCareerPercentage100%LocationMission Center Building (SF), San Francisco, CAShiftDaysShift Length8 HoursAdditional Shift DetailsMonday to Friday 8 am to 5 pm with on-call rotation
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Job SummaryThe IT Network Asset Manager will be accountable for managing network refresh and field services projects, ensuring the successful delivery of technical services and maintenance services across UCSF. This role will involve coordinating with customers and lead technicians to ensure successful execution or response to customer follow-up, ensure compliance with service level agreements (SLAs), and maintain strong relationships with both internal and external stakeholders. Coordinates with third parties and customers in the execution of the network refresh strategy and plans. The IT Network Asset Manager will play a crucial role in ensuring prompt and efficient resolution of technical issues, budget projections, and asset life cycle management. This role will partner with Network Leadership and Network Architects to develop hardware roadmaps, IT facilities maintenance support plans and strategies, while fostering a collaborative culture to improve audits, maintain service quality, and foster positive relationships with stakeholders and partners. This team member will advance the UCSF's mission by delivering exceptional information technology services comprehensively and consistently across stakeholders.ResponsibilitiesSpends the majority of time (50% or more) achieving organizational objectives through the coordinated achievements of subordinate staff. Establishes departmental goals and objectives, functions with autonomy. Manages the accountability and stewardship of human, financial, and often physical resources in compliance with departmental and organizational goals and objectives. Ensures subordinate supervisors and professionals adhere to defined internal controls. Manages systems and procedures to protect departmental assets. This role involves the operation of the campus, medical center, and Office of the President.Salary InformationThe salary range for this position is $140,000 - $213,200 (Annual Rate). Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF.Department DescriptionUniversity of California, San Francisco (UCSF) is distinguished as a leading academic healthcare organization, home to groundbreaking discoveries, world-class education, and exceptional healthcare services. Infrastructure Services (IS) is the backbone of the technological infrastructure, assuring the technical services that enable the academic, medical, and research missions of the organization. Beyond a focus on maintaining systems and resolving issues, we are committed to nurturing the potential of our team members and empowering them to excel.Required QualificationsBachelor's Degree, or equivalent combination of experience/training in one or more of the following fields: computer science, engineering, computer information systems, etc.5 to 7 years of experience working in one or more of the following fields: network services, field services, information technology or network operations.Advanced expertise in installation, configuration, monitoring, life cycle management, troubleshooting, and maintenance of a variety of network systems, parts, and accessories.Robust technical knowledge of communication infrastructure, including troubleshooting, network installation, system maintenance, and the use of field service management software or systems.Extensive knowledge about local, state, and federal regulations related to IT systems, privacy laws, safety standards, and service level agreement adherence.Ability to create, implement, and update comprehensive inspection processes and checklists to ensure all technical services are executed to the highest quality standards.Strong coordination and leadership skills to manage field service activities effectively.Excellent customer service and interpersonal skills.Advanced analytical and problem-solving skills.Strong written and verbal communication skills.Able to establish and advance positive working relationships.Advanced organizational skills and able to balance competing priorities.Strong demonstrated problem-solving skills.Experience participating in activities to advance an inclusive environment that values equity, diversity, inclusion, and belonging.Thinks creatively and proposes innovative ideas.Able to provide necessary documentation such as a valid California driver's license.Preferred Qualifications_About UCSFThe University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care.Pride ValuesUCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity, and excellence - also known as our PRIDE values.Equal Employment OpportunityThe University of California San Francisco is an Equal Opportunity/Affirmative Action Employer.OrganizationCampusJob Code and Payroll Title000522 TCHL PROJECT MGT PROFL 4Job CategoryClinical Systems / IT Professionals, Supervisory / ManagementBargaining Unit99 - Policy-Covered (No Bargaining Unit)Employee ClassCareerPercentage100%LocationMission Center Building (SF), San Francisco, CAShiftDaysShift Length8 HoursAdditional Shift DetailsMonday to Friday 8 am to 5 pm with on-call rotation
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