University of California - San Francisco
IT Network Asset Manager
University of California - San Francisco, San Francisco, California, United States, 94199
IT Network Asset Manager
Job SummaryThe IT Network Asset Manager will be accountable for managing network refresh and field services projects, ensuring the successful delivery of technical services and maintenance services across UCSF. This role will involve coordinating with customers and lead technicians, ensuring successful execution or response to customer follow-up, ensuring compliance with service level agreements (SLAs), and maintaining strong relationships with both internal and external stakeholders. The IT Network Asset Manager will play a crucial role in ensuring prompt and efficient resolution of technical issues, budget projections, and asset life cycle management.This role will partner with Network Leadership and Network Architects to develop hardware roadmaps and IT facilities maintenance support plans while fostering a collaborative culture to improve audits, maintain service quality, and foster positive relationships with stakeholders and partners. This team member will advance UCSF's mission by delivering exceptional information technology services comprehensively and consistently across stakeholders.This role involves the operation of the campus, medical center, and Office of the President.The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. The salary range for this position is $140,000 - $213,200 (Annual Rate).Department Description
University of California, San Francisco (UCSF) is distinguished as a leading academic healthcare organization, home to groundbreaking discoveries, world-class education, and exceptional healthcare services. Infrastructure Services (IS) is the backbone of the technological infrastructure, assuring the technical services that enable the academic, medical, and research missions of the organization. Beyond a focus on maintaining systems and resolving issues, we are committed to nurturing the potential of our team members and empowering them to excel.Required Qualifications
Bachelor's Degree, or equivalent combination of experience/training, in one or more of the following fields: computer science, engineering, computer information systems, etc.5 to 7 years of experience in network services, field services, information technology, or network operations.Advanced expertise in installation, configuration, monitoring, life cycle management, troubleshooting, and maintenance of a variety of network systems.Robust technical knowledge of communication infrastructure, including troubleshooting and system maintenance.Extensive knowledge about local, state, and federal regulations related to IT systems.Ability to create and implement comprehensive inspection processes to ensure quality standards.Strong coordination and leadership skills to manage field service activities effectively.Demonstrated experience in monitoring and managing SLAs.Excellent customer service and interpersonal skills.Advanced analytical and problem-solving skills.Strong written and verbal communication skills.Able to establish and advance positive working relationships.Advanced organizational skills and experience in project-based environments.Strong demonstrated problem-solving skills.Experience participating in activities to advance an inclusive environment.Thinks creatively and proposes innovative ideas.Able to provide necessary documentation such as a valid California driver's license.Preferred Qualifications
_About UCSF
The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research and excellence in patient care.Pride Values
UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity, and excellence.Equal Employment Opportunity
The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer.Organization
CampusJob Code and Payroll Title
000522 TCHL PROJECT MGT PROFL 4Job Category
Clinical Systems / IT Professionals, Supervisory / ManagementBargaining Unit
99 - Policy-Covered (No Bargaining Unit)Employee Class
CareerPercentage
100%Location
Mission Center Building (SF), San Francisco, CAShift
DaysShift Length
8 HoursAdditional Shift Details
Monday to Friday 8 am to 5 pm with on-call rotation
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Job SummaryThe IT Network Asset Manager will be accountable for managing network refresh and field services projects, ensuring the successful delivery of technical services and maintenance services across UCSF. This role will involve coordinating with customers and lead technicians, ensuring successful execution or response to customer follow-up, ensuring compliance with service level agreements (SLAs), and maintaining strong relationships with both internal and external stakeholders. The IT Network Asset Manager will play a crucial role in ensuring prompt and efficient resolution of technical issues, budget projections, and asset life cycle management.This role will partner with Network Leadership and Network Architects to develop hardware roadmaps and IT facilities maintenance support plans while fostering a collaborative culture to improve audits, maintain service quality, and foster positive relationships with stakeholders and partners. This team member will advance UCSF's mission by delivering exceptional information technology services comprehensively and consistently across stakeholders.This role involves the operation of the campus, medical center, and Office of the President.The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. The salary range for this position is $140,000 - $213,200 (Annual Rate).Department Description
University of California, San Francisco (UCSF) is distinguished as a leading academic healthcare organization, home to groundbreaking discoveries, world-class education, and exceptional healthcare services. Infrastructure Services (IS) is the backbone of the technological infrastructure, assuring the technical services that enable the academic, medical, and research missions of the organization. Beyond a focus on maintaining systems and resolving issues, we are committed to nurturing the potential of our team members and empowering them to excel.Required Qualifications
Bachelor's Degree, or equivalent combination of experience/training, in one or more of the following fields: computer science, engineering, computer information systems, etc.5 to 7 years of experience in network services, field services, information technology, or network operations.Advanced expertise in installation, configuration, monitoring, life cycle management, troubleshooting, and maintenance of a variety of network systems.Robust technical knowledge of communication infrastructure, including troubleshooting and system maintenance.Extensive knowledge about local, state, and federal regulations related to IT systems.Ability to create and implement comprehensive inspection processes to ensure quality standards.Strong coordination and leadership skills to manage field service activities effectively.Demonstrated experience in monitoring and managing SLAs.Excellent customer service and interpersonal skills.Advanced analytical and problem-solving skills.Strong written and verbal communication skills.Able to establish and advance positive working relationships.Advanced organizational skills and experience in project-based environments.Strong demonstrated problem-solving skills.Experience participating in activities to advance an inclusive environment.Thinks creatively and proposes innovative ideas.Able to provide necessary documentation such as a valid California driver's license.Preferred Qualifications
_About UCSF
The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research and excellence in patient care.Pride Values
UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity, and excellence.Equal Employment Opportunity
The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer.Organization
CampusJob Code and Payroll Title
000522 TCHL PROJECT MGT PROFL 4Job Category
Clinical Systems / IT Professionals, Supervisory / ManagementBargaining Unit
99 - Policy-Covered (No Bargaining Unit)Employee Class
CareerPercentage
100%Location
Mission Center Building (SF), San Francisco, CAShift
DaysShift Length
8 HoursAdditional Shift Details
Monday to Friday 8 am to 5 pm with on-call rotation
#J-18808-Ljbffr