Yardi Systems, Inc.
Associate Technical Account Manager
Yardi Systems, Inc., Raleigh, North Carolina, United States, 27601
Associate Technical Account ManagerRaleigh, NCAbout the Role:Are you a tech-savvy individual witha passion for delivering exceptional customer service? Join our dynamic Kubeteam as an Associate Technical Account Manager (ATAM) and be part of theforefront of innovation in the real estate industry! As an ATAM for our co-working softwaresolution, your main role will be to provide top-notch customer support,focusing on troubleshooting and resolving software issues over phone and email acrossYardi's diverse suite of products. You will have the opportunity to work withcutting-edge software solutions, gaining valuable expertise and becoming asubject matter expert in the field. Your contribution will go beyond justsupport - you will actively collaborate with our team to drive continuousimprovements and advancements in our products, ensuring our clients receivenothing but the best and stay ahead in a competitive market.
What You'll Do:*Deliver exceptional customersupport, going above and beyond to assist clients in troubleshooting andresolving issues promptly.*Under the direction of the TeamLeader or Manager, performs product implementation and conversion services forassigned clients, including analyzing operational needs and determining initialsystem configuration.*Assists with data mapping andconversion, and user training.*Develop a comprehensiveunderstanding of the product you support, enabling you to efficiently test newsoftware functionality, data fixes, and set-ups.*Assist with continued softwareintegrations, maintenance, and updates in collaboration with clients.*Serve as a subject matter expert(SME) offering valuable insights and expertise on product features and bestpractices relevant to clients in the application of Yardi products.*Identify ancillary products andservices that align with client business and operational needs and goals.*Conduct training sessions forclients on new software upgrades and functionality, ensuring they are equippedto leverage the latest features.* Collaborateclosely with Client Services team members across the US, actively contributingto the collective success of the team.WhoYou Are:* Bachelor'sdegree in Business, Computer Science, Information Systems or related field.* Highcomfort level with troubleshooting and providing support over phone and email,effectively assisting customers remotely.* Proficiencywith Microsoft 365 desktop applications.* Outstandingwritten and verbal communication skills, enabling you to provide exceptional supportto customers.* Strongcustomer service skills and a genuine desire to go the extra mile to ensureclient satisfaction.* Excellentattention to detail and the ability to follow processes diligently, ensuringaccuracy and efficiency.* Flexibilityand the ability to adapt to changing priorities, ensuring efficient managementof tasks and projects.Ideal to have:*Previous technical support andapplication troubleshooting.*Working knowledge of accountingpractices.*Basic competence in one of more ofthe following areas: Microsoft operating and network system operation,relational databases, and SQL/Oracle language.*Prior experience working withproperty management or real estate software.
Real Estate runs on Yardi. About Us:Yardi pioneers the property tech industry by seamlesslyblending 40 years of tradition with forward-thinking innovation.We've created a team of over 9,000 employees in over 40 locations around theglobe dedicated to making great real estate software products. We offer adynamic work environment, comprehensive training programs, and abundantopportunities for career growth.Discover the Yardi Difference:Yardi is more than just a softwarecompany - we are dedicated to creating a positive impact in our communities.Annually, Yardi extends philanthropic support to organizations chosen by ouremployees. Our team has contributed to over 350 nonprofits globally,demonstrating our commitment to various causes and communities.Our award-winning culture, consistentlyrecognized by Glassdoor's prestigious "Best Place to Work", fosterssupport, collaboration, and growth. We prioritize your well-being withcomprehensive benefits, including 100% paid employee medical premiums, companyprofit-sharing plan, and flexible work arrangements.If you are looking for a rewardingcareer that combines technical prowess and outstanding customer service, thisis the opportunity you've been waiting for. Join us and be part of a team thatempowers clients worldwide with innovative solutions and exceptional service!#YardiCareers #TeamYardi #hiringAll submissions for open positionsshould be received through Yardi's applicant portal, accessed from Yardi'scorporate website.EOE/Race/Gender/Disability/Vets*sbLogin to apply
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What You'll Do:*Deliver exceptional customersupport, going above and beyond to assist clients in troubleshooting andresolving issues promptly.*Under the direction of the TeamLeader or Manager, performs product implementation and conversion services forassigned clients, including analyzing operational needs and determining initialsystem configuration.*Assists with data mapping andconversion, and user training.*Develop a comprehensiveunderstanding of the product you support, enabling you to efficiently test newsoftware functionality, data fixes, and set-ups.*Assist with continued softwareintegrations, maintenance, and updates in collaboration with clients.*Serve as a subject matter expert(SME) offering valuable insights and expertise on product features and bestpractices relevant to clients in the application of Yardi products.*Identify ancillary products andservices that align with client business and operational needs and goals.*Conduct training sessions forclients on new software upgrades and functionality, ensuring they are equippedto leverage the latest features.* Collaborateclosely with Client Services team members across the US, actively contributingto the collective success of the team.WhoYou Are:* Bachelor'sdegree in Business, Computer Science, Information Systems or related field.* Highcomfort level with troubleshooting and providing support over phone and email,effectively assisting customers remotely.* Proficiencywith Microsoft 365 desktop applications.* Outstandingwritten and verbal communication skills, enabling you to provide exceptional supportto customers.* Strongcustomer service skills and a genuine desire to go the extra mile to ensureclient satisfaction.* Excellentattention to detail and the ability to follow processes diligently, ensuringaccuracy and efficiency.* Flexibilityand the ability to adapt to changing priorities, ensuring efficient managementof tasks and projects.Ideal to have:*Previous technical support andapplication troubleshooting.*Working knowledge of accountingpractices.*Basic competence in one of more ofthe following areas: Microsoft operating and network system operation,relational databases, and SQL/Oracle language.*Prior experience working withproperty management or real estate software.
Real Estate runs on Yardi. About Us:Yardi pioneers the property tech industry by seamlesslyblending 40 years of tradition with forward-thinking innovation.We've created a team of over 9,000 employees in over 40 locations around theglobe dedicated to making great real estate software products. We offer adynamic work environment, comprehensive training programs, and abundantopportunities for career growth.Discover the Yardi Difference:Yardi is more than just a softwarecompany - we are dedicated to creating a positive impact in our communities.Annually, Yardi extends philanthropic support to organizations chosen by ouremployees. Our team has contributed to over 350 nonprofits globally,demonstrating our commitment to various causes and communities.Our award-winning culture, consistentlyrecognized by Glassdoor's prestigious "Best Place to Work", fosterssupport, collaboration, and growth. We prioritize your well-being withcomprehensive benefits, including 100% paid employee medical premiums, companyprofit-sharing plan, and flexible work arrangements.If you are looking for a rewardingcareer that combines technical prowess and outstanding customer service, thisis the opportunity you've been waiting for. Join us and be part of a team thatempowers clients worldwide with innovative solutions and exceptional service!#YardiCareers #TeamYardi #hiringAll submissions for open positionsshould be received through Yardi's applicant portal, accessed from Yardi'scorporate website.EOE/Race/Gender/Disability/Vets*sbLogin to apply
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