Yardi Systems, Inc.
Associate Technical Account Manager, YES Energy
Yardi Systems, Inc., Colorado Springs, Colorado, United States, 80509
Associate Technical Account Manager, YES EnergyColorado Springs, COAbout the Role:We're on the hunt for individualswho bring together technical aptitude and a customer-centric approach to joinour YES Energy Client Services team in the role of Associate Technical AccountManagers (ATAMs). As an ATAM, you'll be at the forefront of leveraging ourstate-of-the-art Utility Billing software, a powerful tool engineered tometiculously track energy consumption, pinpoint leaks, alert relevantstakeholders, flag invoice discrepancies, and recover excessive charges.In this role, your billing oversight and customer serviceexcellence will be the driving force behind ensuring our clients receivetop-notch service and reliable billing solutions.
What You'll Do:*Billing Oversight:Thoroughly review utility data to pinpoint any discrepancies in our billingprocesses.*Customer Support:Provide efficient and effective customer support, aiding clients introubleshooting issues and navigating our client dashboard.*Tool Proficiency:Become an expert in Yardi's utility billing tool and conduct client trainingsessions to ensure they maximize its benefits.*Property Support:Utilize research and problem-solving skills to assist client properties acrossthe United States.*Invoicing Management:Maintain a keen eye on missing invoices and approvals, ensuring no vitalbilling components are overlooked.*Quality Control:Collaborate with client properties to ensure billing meets quality standardsand key performance indicators.*Data Management:Apply meticulous attention to detail in making necessary system adjustments andensuring data accuracy.*Communication and Resolution:Communicate effectively with clients, addressing billing exceptions promptlyand working towards swift resolution.*Project Contribution:Support special projects as required and prepare diligently for upcomingbilling cycles.WhoYou Are:*Bachelor's Degree in Business,Finance, Math, or Computer/Engineering Sciences; or an equivalent combinationof education and experience.*Proficiency in troubleshooting andproviding remote support using virtual tools to assist customers effectively.*Solid understanding of accountingand billing principles.*Competency in MS Office Suite andOutlook.*Exceptional written and verbalcommunication skills for delivering top-notch customer support.*Robust customer service abilities,with a genuine commitment to exceeding client expectations.*Keen attention to detail and a trackrecord of methodically following processes to ensure precision andproductivity.*Capability to handle multiplepriorities within deadline-driven settings.*Strong interpersonal skills and acollaborative team-oriented approach.*Adaptability and the capacity topivot in response to changing priorities for efficient task and projectmanagement.Ideal to have:*Prior training experience.*Prior property management experience.*Yardi Voyager experience.
Real Estate runs on Yardi. About Us:Yardi pioneers the property tech industry by seamlesslyblending 40 years of tradition with forward-thinking innovation.We've created a team of more than 9,000 employees in over 40 locations aroundthe globe dedicated to making great real estate software products. We offer adynamic work environment, comprehensive training programs, and abundantopportunities for career growth.Discover the Yardi Difference:Yardi is more than just a softwarecompany - we are dedicated to creating a positive impact in our communities.Annually, Yardi extends philanthropic support to organizations chosen by ouremployees. Our team has contributed to over 350 nonprofits globally,demonstrating our commitment to various causes and communities.Our award-winning culture, consistentlyrecognized by Glassdoor's prestigious "Best Place to Work", fosterssupport, collaboration, and growth. We prioritize your well-being withcomprehensive benefits, including 100% paid employee medical premiums, companyprofit-sharing plan, and flexible work environment.Join our exceptional team of ATAMsand embark on a rewarding journey where you can make a significant impact onthe real estate industry. Apply now!#YardiCareers #TeamYardi #hiring$31.25/hr - $32.81/hrAll submissions for open positionsshould be received through Yardi's applicant portal, accessed from Yardi'scorporate website.EOE/Race/Gender/Disability/Vets*sbLogin to apply
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What You'll Do:*Billing Oversight:Thoroughly review utility data to pinpoint any discrepancies in our billingprocesses.*Customer Support:Provide efficient and effective customer support, aiding clients introubleshooting issues and navigating our client dashboard.*Tool Proficiency:Become an expert in Yardi's utility billing tool and conduct client trainingsessions to ensure they maximize its benefits.*Property Support:Utilize research and problem-solving skills to assist client properties acrossthe United States.*Invoicing Management:Maintain a keen eye on missing invoices and approvals, ensuring no vitalbilling components are overlooked.*Quality Control:Collaborate with client properties to ensure billing meets quality standardsand key performance indicators.*Data Management:Apply meticulous attention to detail in making necessary system adjustments andensuring data accuracy.*Communication and Resolution:Communicate effectively with clients, addressing billing exceptions promptlyand working towards swift resolution.*Project Contribution:Support special projects as required and prepare diligently for upcomingbilling cycles.WhoYou Are:*Bachelor's Degree in Business,Finance, Math, or Computer/Engineering Sciences; or an equivalent combinationof education and experience.*Proficiency in troubleshooting andproviding remote support using virtual tools to assist customers effectively.*Solid understanding of accountingand billing principles.*Competency in MS Office Suite andOutlook.*Exceptional written and verbalcommunication skills for delivering top-notch customer support.*Robust customer service abilities,with a genuine commitment to exceeding client expectations.*Keen attention to detail and a trackrecord of methodically following processes to ensure precision andproductivity.*Capability to handle multiplepriorities within deadline-driven settings.*Strong interpersonal skills and acollaborative team-oriented approach.*Adaptability and the capacity topivot in response to changing priorities for efficient task and projectmanagement.Ideal to have:*Prior training experience.*Prior property management experience.*Yardi Voyager experience.
Real Estate runs on Yardi. About Us:Yardi pioneers the property tech industry by seamlesslyblending 40 years of tradition with forward-thinking innovation.We've created a team of more than 9,000 employees in over 40 locations aroundthe globe dedicated to making great real estate software products. We offer adynamic work environment, comprehensive training programs, and abundantopportunities for career growth.Discover the Yardi Difference:Yardi is more than just a softwarecompany - we are dedicated to creating a positive impact in our communities.Annually, Yardi extends philanthropic support to organizations chosen by ouremployees. Our team has contributed to over 350 nonprofits globally,demonstrating our commitment to various causes and communities.Our award-winning culture, consistentlyrecognized by Glassdoor's prestigious "Best Place to Work", fosterssupport, collaboration, and growth. We prioritize your well-being withcomprehensive benefits, including 100% paid employee medical premiums, companyprofit-sharing plan, and flexible work environment.Join our exceptional team of ATAMsand embark on a rewarding journey where you can make a significant impact onthe real estate industry. Apply now!#YardiCareers #TeamYardi #hiring$31.25/hr - $32.81/hrAll submissions for open positionsshould be received through Yardi's applicant portal, accessed from Yardi'scorporate website.EOE/Race/Gender/Disability/Vets*sbLogin to apply
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