Providence Health & Services
Executive Director, Financial Counseling
Providence Health & Services, Renton, Washington, United States, 98056
About the TeamProvidence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.Job DetailsRequisition ID:
311273Company:
Providence JobsJob Category:
Revenue Cycle OperationsJob Function:
Revenue CycleJob Schedule:
Full timeJob Shift:
DayCareer Track:
LeadershipDepartment:
4001 SS RC FIN COUNSAddress:
WA Renton 1801 Lind Ave SWWork Location:
Providence Valley Office Park-RentonDescriptionThis position is remote. Eligible states include: WA, OR, CA, TX, NM, MT, and AK.Reporting to the VP of Revenue Cycle Services Market Operations, the Executive Director, Financial Counseling is accountable for the enterprise state and federal regulatory compliance, policies and procedures, efficiency, and effectiveness of the Financial Assistance Programs for 52 Providence St. Joseph Health (PSJH) and Affiliate hospitals, over 1,000 physician practices and Hospice & Homecare services. This includes working with key stakeholders across PSJH; developing and executing plans for financial assistance; leading, contributing to, and partnering with others on strategic efforts; ensuring a streamlined operational experience for business and patient constituent groups. The Executive Director will lead and participate in innovation, automation for caregivers' workflow and patient experience.ESSENTIAL FUNCTIONSThe Executive Director, Financial Counseling oversees and sets standards for the financial assistance and Financial Counseling programs for all Providence St Joseph Health ministries including proactive internal auditing to ensure all federal and state regulations are followed, the hospital host system is operating as intended, and communicates with Market Leaders and Reimbursement on significant shifts in uncompensated care.The Executive Director is responsible for monitoring the timeliness, compliance, and accuracy of the financial assistance application process in a multi-state environment and developing methods to regularly report on results. Applications can be initiated at various access points throughout the patient's financial journey including at the ministries, after receipt of patient responsibility, and online patient requests. The Financial Assistance Department will be responsible for financial assistance application approvals, denials, and the appeal process.Oversee Patient Financial Counseling functions.Oversee and monitor Medicaid Pillar results, ensuring appropriate action items are in place.Collaborate with the education department on the development of standard educational materials to meet each state requirement.Collaborate with the data and analytics department on the development of standard reporting.Oversee uninsured and charity internal and external audits.Develop and maintain a high-performance team by ensuring staffing levels meet budget, all staff are fully trained and empowered to achieve performance and quality targets, and developing career ladders as appropriate, ensuring individual and departmental compliance with all applicable laws and regulations as well as revenue cycle and Providence St. Joseph Health policies and procedures.Participate in state-led work groups on charity law and compliance in Providence St. Joseph Health's geographic footprint.Oversee departmental budgets within leadership scope including participation in budget development, approval responsibility, and ongoing monitoring for productivity and cost compliance.Responsible for the development of system Charity Care/Financial Assistance policies, procedures, and processes coordinating with revenue cycle, finance, reimbursement, and other stakeholders as needed.The Executive Director is responsible for leading the annual review of AGB, updating charity policies, plain language summaries, and AGB definitions as needed, updating hospital information systems, and posting charity policies per state regulations. The Executive Director will also participate in the review of uninsured discounts with reimbursement and finance.QUALIFICATIONSBachelor's Degree in General or equivalent education/experience.Master's Degree in Business Administration, Healthcare Administration, Public Administration, or a related field or equivalent education/experience.5 or more years of experience in revenue cycle leadership.5 or more years of experience in financial assistance and financial counseling operations.Knowledge of state and federal regulations and third-party contracts pertaining to healthcare reimbursement.Knowledge of state and federal regulations as they pertain to collection processes and procedures.Salary Range by Location:NorCal (Napa, Sonoma) Min: $78.88, Max: $137.94WA Puget Sound Oregon (Portland), Alaska (Anchorage) Min: $70.31, Max: $122.95Oregon (Hood River, Medford, Seaside) Min: $62.88, Max: $109.96Texas Min: $51.44, Max: $89.96About ProvidenceAt Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard, and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics, and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas, and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices, and continuing our more than 100-year tradition of serving the poor and vulnerable.Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources, and much more. Learn more at providence.jobs/benefits.
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311273Company:
Providence JobsJob Category:
Revenue Cycle OperationsJob Function:
Revenue CycleJob Schedule:
Full timeJob Shift:
DayCareer Track:
LeadershipDepartment:
4001 SS RC FIN COUNSAddress:
WA Renton 1801 Lind Ave SWWork Location:
Providence Valley Office Park-RentonDescriptionThis position is remote. Eligible states include: WA, OR, CA, TX, NM, MT, and AK.Reporting to the VP of Revenue Cycle Services Market Operations, the Executive Director, Financial Counseling is accountable for the enterprise state and federal regulatory compliance, policies and procedures, efficiency, and effectiveness of the Financial Assistance Programs for 52 Providence St. Joseph Health (PSJH) and Affiliate hospitals, over 1,000 physician practices and Hospice & Homecare services. This includes working with key stakeholders across PSJH; developing and executing plans for financial assistance; leading, contributing to, and partnering with others on strategic efforts; ensuring a streamlined operational experience for business and patient constituent groups. The Executive Director will lead and participate in innovation, automation for caregivers' workflow and patient experience.ESSENTIAL FUNCTIONSThe Executive Director, Financial Counseling oversees and sets standards for the financial assistance and Financial Counseling programs for all Providence St Joseph Health ministries including proactive internal auditing to ensure all federal and state regulations are followed, the hospital host system is operating as intended, and communicates with Market Leaders and Reimbursement on significant shifts in uncompensated care.The Executive Director is responsible for monitoring the timeliness, compliance, and accuracy of the financial assistance application process in a multi-state environment and developing methods to regularly report on results. Applications can be initiated at various access points throughout the patient's financial journey including at the ministries, after receipt of patient responsibility, and online patient requests. The Financial Assistance Department will be responsible for financial assistance application approvals, denials, and the appeal process.Oversee Patient Financial Counseling functions.Oversee and monitor Medicaid Pillar results, ensuring appropriate action items are in place.Collaborate with the education department on the development of standard educational materials to meet each state requirement.Collaborate with the data and analytics department on the development of standard reporting.Oversee uninsured and charity internal and external audits.Develop and maintain a high-performance team by ensuring staffing levels meet budget, all staff are fully trained and empowered to achieve performance and quality targets, and developing career ladders as appropriate, ensuring individual and departmental compliance with all applicable laws and regulations as well as revenue cycle and Providence St. Joseph Health policies and procedures.Participate in state-led work groups on charity law and compliance in Providence St. Joseph Health's geographic footprint.Oversee departmental budgets within leadership scope including participation in budget development, approval responsibility, and ongoing monitoring for productivity and cost compliance.Responsible for the development of system Charity Care/Financial Assistance policies, procedures, and processes coordinating with revenue cycle, finance, reimbursement, and other stakeholders as needed.The Executive Director is responsible for leading the annual review of AGB, updating charity policies, plain language summaries, and AGB definitions as needed, updating hospital information systems, and posting charity policies per state regulations. The Executive Director will also participate in the review of uninsured discounts with reimbursement and finance.QUALIFICATIONSBachelor's Degree in General or equivalent education/experience.Master's Degree in Business Administration, Healthcare Administration, Public Administration, or a related field or equivalent education/experience.5 or more years of experience in revenue cycle leadership.5 or more years of experience in financial assistance and financial counseling operations.Knowledge of state and federal regulations and third-party contracts pertaining to healthcare reimbursement.Knowledge of state and federal regulations as they pertain to collection processes and procedures.Salary Range by Location:NorCal (Napa, Sonoma) Min: $78.88, Max: $137.94WA Puget Sound Oregon (Portland), Alaska (Anchorage) Min: $70.31, Max: $122.95Oregon (Hood River, Medford, Seaside) Min: $62.88, Max: $109.96Texas Min: $51.44, Max: $89.96About ProvidenceAt Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard, and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics, and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas, and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices, and continuing our more than 100-year tradition of serving the poor and vulnerable.Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources, and much more. Learn more at providence.jobs/benefits.
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