Kessler Collection
Vice President of People & Culture
Kessler Collection, Orlando, Florida, us, 32885
Overview:AN INSPIRING CAREER AWAITS YOU!
The Kessler Collection is a portfolio of luxury boutique hotels, unique restaurants and experiences with a Bohemian twist. The collection’s captivating hotels feature curated art, original music, unique architecture and stories around every corner, all located in destinations people want to be. Our mission of inspiring places, intuitive service, and exuberant guests means we are committed to our Grand Performers learning, development, and well-being.
We believe people want to be inspired!
Our Grand Performers Receive Many Benefits Including:
Marriott Employee Discounts Worldwide
Competitive Wage & Discretionary Bonus Program
Medical, Dental, Vision Insurance
Company-Sponsored Life Insurance
Short & Long-Term Disability Insurance
Tuition Reimbursement Program
401(K) with Discretionary Company Matching Contributions
Employee Assistance Program
Responsibilities:Objective / Purpose:Reporting directly to the President, the Vice President of People and Culture will play a pivotal role in developing, evolving, and personifying the Kessler Collection’s company culture and well-known spirit of hospitality. As the Company’s most senior leader in human resources, this leadership role has the primary responsibility of crafting and evolving the company's People Strategy to elevate The Kessler Collection’s position in the hospitality industry.
This multifaceted role demands a strategic thinker, a charismatic and collaborative servant leader, and an innovative architect of solutions. You will lead and guide dynamic corporate and property teams. You will be responsible for developing and implementing a comprehensive People Strategy that aligns with our overall business objectives while ensuring cohesion, consistency, and alignment with our company culture. The ideal candidate will be both a strategic leader and a relatable culture ambassador who can inspire the company’s ~1,900 Grand Performers and Associates. Experience enriching all aspects of training, leadership development, employee experience, and performance management is essential.
This role will serve as both a strategic and hands-on business partner leading all Human Resources functions including but not limited to Compensation & Benefits, Compliance, Culture, Employee Relations, Engagement, Internal Communications, Learning & Development, People Strategy, Performance Management, and Talent Acquisition. A successful candidate will thrive in fast-paced high-growth environments and be highly entrepreneurial, collaborate with senior leaders, and possess in-depth knowledge of the key levers that inspire and motivate people in our artful, luxurious, boutique branded lifestyle and hospitality experiences.
Areas of Responsibility (AOR)
This position is accountable for the development and performance of our people, the alignment of company objectives with business strategy, and the achievement of company goals. Areas of responsibility include, but are not limited to the following:
People Strategy
Create and execute a comprehensive People Strategy designed to:
Motivate employees to give their best
Nurture top talent from within
Create a supportive employee experience
Enhance the quality of our HR policies and services
Elevate our people with a focus on:
Employee engagement
Professional skills & service development and career growth plans
Leadership, supervisory, and management development
Performance management
Team Leadership and Culture
Support and reinforce the Kessler mission and culture among all corporate- and property-level staff
Foster a collaborative and innovative team culture that encourages creativity and continuous improvement
Promote a culture of Trust, Confidence, Support, Respect, and Integrity
Provide leadership through business direction, motivation, coaching, skill development, product knowledge, industry knowledge, competitive knowledge, and performance management
Stay current with HR trends and best practices to ensure our people strategies remain relevant
Strategic Advisor
Oversee corporate and property-level Human Resources departments
Create and implement Human Resources budget to meet organizational objectives
Collaborate with executive leaders to instill a service-centric leadership culture, driving excellence through empowerment, trust, mentorship, and accountability
Monitor external and internal environments to assess HR trends and identify implications for the organization
Translate business priorities into property-level HR strategies, plans and actions
Ensure HR strategies align with the company's financial goals, brand standards, and operational guidelines
Work closely with corporate and property leaders in various disciplines on Human Resources related initiatives with a focus on meeting The Kessler Collection’s goals
Establish, maintain, and improve SOPs and best practices across Human Resources functions
Talent Acquisition, Employer Branding, and Planning
Oversee development of a Talent Acquisition strategy to recruit, onboard, and retain the best talent
Develop Talent Acquisition budget to maximize resources and reduce cost per hire
Recommend and maintain an organizational structure and staffing levels that accomplish goals and objectives
Work with vendors to ensure an inspiring candidate experience
Partner with Marketing on building a strong employer brand to attract an inspired candidate pipeline
Establish and maintain strong networks of potential leadership talent
Ensure proper development and management of job descriptions
Workforce Planning
Assess company readiness for growth, staffing needs, and potential risks
Develop plans to mitigate risk and meet current and future Human Capital/Resource needs
Oversee succession plans for corporate and property executive committee members
Support property level succession and development plans
Legal and Administrative Compliance
Stay informed of all legal and regulatory requirements and update HR policies and practices as needed
Maintain and enforce compliance with all federal, state, and local employment laws and regulations
Counsel and advise on all corporate and property-level HR concerns
Oversee timely response to all claims, court issued documentation, and other reports requiring action
Training and Development
Create manager-in-training program to develop future leaders for the company
Assess effectiveness of learning and development programs
Oversee design, development, and implementation of all training plans
Ensure all property HR staff are properly trained in all major tasks, duties, responsibilities, and systems
Performance Management
Ensure key performance indicators and core competencies are relevant and competitive
Timely management and execution of performance evaluation process
Performance management, coaching, and professional development of corporate HR team, property HR Directors, and senior corporate and property General Managers and executive committee members
Review exit interviews to understand trends and develop solutions as needed
Compensation and Benefits
Develop and implement competitive compensation, benefits, and employee incentive plans
Oversee the development and administration of the company’s overall benefits strategy
Lead efforts to improve recognition programs and incentives to provide return on investment and drive desired behavior and results
Engagement
Develop and implement employee engagement surveys, evaluate results, and sponsor solutions
Prepare monthly reports for all key HR performance indicators and monitor trends
Qualifications:Knowledge / Skills / Abilities (KSA)
To perform this role successfully, an individual must have experience achieving desired result(s) in their areas of responsibility. The requirements listed below are representative of observable behaviors and essential knowledge, skill, and abilities required of a successful applicant.
Cultivate engagement with employees at all levels to inspire trust and communication
Lead with courage - Provide a culture of accountability
Generate alignment - Ensure high-level performance and consistency throughout the collection
Sense of urgency - Motivate teams to produce results with tight timeframes
Technical HR expertise, specifically in the areas of labor and employment law, compliance, hospitality industry benefits packages, administration, organizational behavior, HR information systems, and program and organizational design
Respond effectively and confidentially to the most sensitive inquiries or complaints
Work with and understand financial information and data
Read, analyze, interpret key performance indicators and metrics, and establish short and long-term goals
Work well in stressful and high-pressure situations managing multiple people remotely across multiple geographies
Work a flexible schedule and travel regularly to property sites
Minimum Qualifications
Education, License, Certifications, Experience
Degree in Human Resources, Business, or equivalent; post-graduate degree preferred
10+ years of relevant work experience in similar scope and capacity
Experience within luxury hospitality/brands/services/markets
Diverse property & corporate leadership experience
Advanced level of written, verbal, and interpersonal communication skills
Exceptional strategic thinking, collaboration, and critical thinking skills
A passion for innovation and a dedication to staying ahead of and adapting multi-industry trends
Professional certifications (SHRM-CP/PHR) – preferred
Previous Marriott experience is an asset
Work Environment / Conditions
The work environment/conditions described herein are representative of those that an incumbent may experience.
Must be comfortable working in shared spaces, with constant noise, without the use of a private office
Ability to cope with frequent changing priorities and deadlines with a high degree of optimism and professionalism
Schedules may vary from week to week based on business demands in excess of 50 hours with or without notice
Must be comfortable with walking long distances and being on your feet for extended periods of time
Physical Demands
The physical demands described herein are representative of those that must be met by an applicant to successfully perform the essential functions of this job. *Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions & physical demands of this role:
While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus, airplane or other means of transportation which require sitting, waiting, and standing for long and short periods of time
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The Kessler Collection is a portfolio of luxury boutique hotels, unique restaurants and experiences with a Bohemian twist. The collection’s captivating hotels feature curated art, original music, unique architecture and stories around every corner, all located in destinations people want to be. Our mission of inspiring places, intuitive service, and exuberant guests means we are committed to our Grand Performers learning, development, and well-being.
We believe people want to be inspired!
Our Grand Performers Receive Many Benefits Including:
Marriott Employee Discounts Worldwide
Competitive Wage & Discretionary Bonus Program
Medical, Dental, Vision Insurance
Company-Sponsored Life Insurance
Short & Long-Term Disability Insurance
Tuition Reimbursement Program
401(K) with Discretionary Company Matching Contributions
Employee Assistance Program
Responsibilities:Objective / Purpose:Reporting directly to the President, the Vice President of People and Culture will play a pivotal role in developing, evolving, and personifying the Kessler Collection’s company culture and well-known spirit of hospitality. As the Company’s most senior leader in human resources, this leadership role has the primary responsibility of crafting and evolving the company's People Strategy to elevate The Kessler Collection’s position in the hospitality industry.
This multifaceted role demands a strategic thinker, a charismatic and collaborative servant leader, and an innovative architect of solutions. You will lead and guide dynamic corporate and property teams. You will be responsible for developing and implementing a comprehensive People Strategy that aligns with our overall business objectives while ensuring cohesion, consistency, and alignment with our company culture. The ideal candidate will be both a strategic leader and a relatable culture ambassador who can inspire the company’s ~1,900 Grand Performers and Associates. Experience enriching all aspects of training, leadership development, employee experience, and performance management is essential.
This role will serve as both a strategic and hands-on business partner leading all Human Resources functions including but not limited to Compensation & Benefits, Compliance, Culture, Employee Relations, Engagement, Internal Communications, Learning & Development, People Strategy, Performance Management, and Talent Acquisition. A successful candidate will thrive in fast-paced high-growth environments and be highly entrepreneurial, collaborate with senior leaders, and possess in-depth knowledge of the key levers that inspire and motivate people in our artful, luxurious, boutique branded lifestyle and hospitality experiences.
Areas of Responsibility (AOR)
This position is accountable for the development and performance of our people, the alignment of company objectives with business strategy, and the achievement of company goals. Areas of responsibility include, but are not limited to the following:
People Strategy
Create and execute a comprehensive People Strategy designed to:
Motivate employees to give their best
Nurture top talent from within
Create a supportive employee experience
Enhance the quality of our HR policies and services
Elevate our people with a focus on:
Employee engagement
Professional skills & service development and career growth plans
Leadership, supervisory, and management development
Performance management
Team Leadership and Culture
Support and reinforce the Kessler mission and culture among all corporate- and property-level staff
Foster a collaborative and innovative team culture that encourages creativity and continuous improvement
Promote a culture of Trust, Confidence, Support, Respect, and Integrity
Provide leadership through business direction, motivation, coaching, skill development, product knowledge, industry knowledge, competitive knowledge, and performance management
Stay current with HR trends and best practices to ensure our people strategies remain relevant
Strategic Advisor
Oversee corporate and property-level Human Resources departments
Create and implement Human Resources budget to meet organizational objectives
Collaborate with executive leaders to instill a service-centric leadership culture, driving excellence through empowerment, trust, mentorship, and accountability
Monitor external and internal environments to assess HR trends and identify implications for the organization
Translate business priorities into property-level HR strategies, plans and actions
Ensure HR strategies align with the company's financial goals, brand standards, and operational guidelines
Work closely with corporate and property leaders in various disciplines on Human Resources related initiatives with a focus on meeting The Kessler Collection’s goals
Establish, maintain, and improve SOPs and best practices across Human Resources functions
Talent Acquisition, Employer Branding, and Planning
Oversee development of a Talent Acquisition strategy to recruit, onboard, and retain the best talent
Develop Talent Acquisition budget to maximize resources and reduce cost per hire
Recommend and maintain an organizational structure and staffing levels that accomplish goals and objectives
Work with vendors to ensure an inspiring candidate experience
Partner with Marketing on building a strong employer brand to attract an inspired candidate pipeline
Establish and maintain strong networks of potential leadership talent
Ensure proper development and management of job descriptions
Workforce Planning
Assess company readiness for growth, staffing needs, and potential risks
Develop plans to mitigate risk and meet current and future Human Capital/Resource needs
Oversee succession plans for corporate and property executive committee members
Support property level succession and development plans
Legal and Administrative Compliance
Stay informed of all legal and regulatory requirements and update HR policies and practices as needed
Maintain and enforce compliance with all federal, state, and local employment laws and regulations
Counsel and advise on all corporate and property-level HR concerns
Oversee timely response to all claims, court issued documentation, and other reports requiring action
Training and Development
Create manager-in-training program to develop future leaders for the company
Assess effectiveness of learning and development programs
Oversee design, development, and implementation of all training plans
Ensure all property HR staff are properly trained in all major tasks, duties, responsibilities, and systems
Performance Management
Ensure key performance indicators and core competencies are relevant and competitive
Timely management and execution of performance evaluation process
Performance management, coaching, and professional development of corporate HR team, property HR Directors, and senior corporate and property General Managers and executive committee members
Review exit interviews to understand trends and develop solutions as needed
Compensation and Benefits
Develop and implement competitive compensation, benefits, and employee incentive plans
Oversee the development and administration of the company’s overall benefits strategy
Lead efforts to improve recognition programs and incentives to provide return on investment and drive desired behavior and results
Engagement
Develop and implement employee engagement surveys, evaluate results, and sponsor solutions
Prepare monthly reports for all key HR performance indicators and monitor trends
Qualifications:Knowledge / Skills / Abilities (KSA)
To perform this role successfully, an individual must have experience achieving desired result(s) in their areas of responsibility. The requirements listed below are representative of observable behaviors and essential knowledge, skill, and abilities required of a successful applicant.
Cultivate engagement with employees at all levels to inspire trust and communication
Lead with courage - Provide a culture of accountability
Generate alignment - Ensure high-level performance and consistency throughout the collection
Sense of urgency - Motivate teams to produce results with tight timeframes
Technical HR expertise, specifically in the areas of labor and employment law, compliance, hospitality industry benefits packages, administration, organizational behavior, HR information systems, and program and organizational design
Respond effectively and confidentially to the most sensitive inquiries or complaints
Work with and understand financial information and data
Read, analyze, interpret key performance indicators and metrics, and establish short and long-term goals
Work well in stressful and high-pressure situations managing multiple people remotely across multiple geographies
Work a flexible schedule and travel regularly to property sites
Minimum Qualifications
Education, License, Certifications, Experience
Degree in Human Resources, Business, or equivalent; post-graduate degree preferred
10+ years of relevant work experience in similar scope and capacity
Experience within luxury hospitality/brands/services/markets
Diverse property & corporate leadership experience
Advanced level of written, verbal, and interpersonal communication skills
Exceptional strategic thinking, collaboration, and critical thinking skills
A passion for innovation and a dedication to staying ahead of and adapting multi-industry trends
Professional certifications (SHRM-CP/PHR) – preferred
Previous Marriott experience is an asset
Work Environment / Conditions
The work environment/conditions described herein are representative of those that an incumbent may experience.
Must be comfortable working in shared spaces, with constant noise, without the use of a private office
Ability to cope with frequent changing priorities and deadlines with a high degree of optimism and professionalism
Schedules may vary from week to week based on business demands in excess of 50 hours with or without notice
Must be comfortable with walking long distances and being on your feet for extended periods of time
Physical Demands
The physical demands described herein are representative of those that must be met by an applicant to successfully perform the essential functions of this job. *Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions & physical demands of this role:
While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus, airplane or other means of transportation which require sitting, waiting, and standing for long and short periods of time
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