Send Me a Pro Franchise
Fractional Chief Operating Officer (COO)
Send Me a Pro Franchise, Orlando, Florida, us, 32885
Fractional Chief Operating Officer (COO)Industry : Home Services FranchiseOrlando, Florida
About Us
Send Me a Pro is the first Home Services Platform Franchise, enabling you to aggregate multiple home services under one franchise. Our Mission is to eliminate all the haggling, getting quotes, and price shopping that it typically takes someone to hire a local pro.
As a franchisee, you can promote a diverse range of home services, including handyman work, house cleaning, lawn care, home contractors, fitness and sports professionals, tutoring, pet care, and more. You have the flexibility to add or remove services based on market demand and personal preference.
As we continue to expand, we are seeking a seasoned Fractional Chief Operating Officer (COO) with extensive experience in the home services industry to help drive operational excellence and scalable growth.
Position Overview
The Fractional COO will be a pivotal member of our executive team, responsible for overseeing and optimizing our day-to-day operations across the business. This role is ideal for a dynamic leader with a proven track record in the home services sector who can provide strategic direction while ensuring efficient execution of our business model. The Fractional COO will work closely with the CEO and other key stakeholders to align operations with the company’s growth objectives, with a focus on driving efficiencies, enhancements, and scaling up operations.
Key Responsibilities
Operational Leadership : Oversee the daily operations, ensuring high-quality service delivery, efficiency, and customer satisfaction.
Strategic Planning : Collaborate with the CEO to develop and implement operational strategies that align with the company’s growth goals and business model.
Franchise Support and Development : Provide leadership and support to franchisees, helping them optimize their operations and achieve business success. This includes onboarding new franchisees and ensuring they adhere to best practices.
Process Optimization : Continuously evaluate and improve business processes across all service lines to enhance productivity, reduce costs, and ensure consistent service quality.
Team Management : Lead, mentor, and develop operational teams across various service and business lines, fostering a culture of accountability, innovation, and continuous improvement.
Financial Oversight : Work with the CFO to manage budgets, monitor financial performance, and ensure operational activities are aligned with financial objectives.
Customer Experience : Ensure that all operations are geared towards delivering an exceptional customer experience, driving repeat business and customer loyalty.
Technology Integration : Identify and implement technology solutions to streamline operations, improve efficiency, and enhance service delivery.
Risk Management : Identify potential operational risks and develop strategies to mitigate them, ensuring compliance with industry regulations and company policies.
Reporting and Analytics : Regularly report on operational performance, including KPIs, to the CEO and board, providing insights and recommendations for improvement.
Qualifications
Industry Experience : Minimum of 5 years of experience in the home services industry, with a strong understanding of the operational challenges and opportunities in this sector.
Proven Leadership : Demonstrated success in a senior operations role, preferably as a COO or similar, with experience managing home services service or franchise-based operations.
Strategic Thinker : Ability to develop and implement operational strategies that drive growth and profitability.
Process-Oriented : Strong expertise in process optimization, with a focus on efficiency, scalability, and service quality.
Financial Acumen : Experience managing budgets, financial performance, and operational KPIs.
Technology Savvy : Familiarity with technology solutions that can enhance service delivery and operational efficiency in the home services industry.
Customer-Centric : A commitment to delivering exceptional customer experiences and understanding the importance of customer satisfaction in driving business success.
Communication Skills : Excellent verbal and written communication skills, with the ability to influence and build strong relationships with franchisees, team members, and other stakeholders.
Problem Solver : Strong analytical and problem-solving skills, with the ability to think on your feet and make decisions in a fast-paced environment.
Working Arrangement
Fractional Role : This is a fractional position, requiring 4 hours per day being available from 1-5pm EST.
Location : Remote – Flexibility to work remotely with occasional travel.
Compensation
Competitive compensation package commensurate with experience, including potential performance-based incentives.
How to Apply
Interested candidates are invited to submit their resume and a cover letter at the link below detailing their relevant experience and how they can contribute to the continued success of our franchise.
Application Link: [Link](https://docs.google.com/forms/d/e/1FAIpQLSdkytC_nMyKXxQfGzS8T3LJQW-VxRz953gJCe2cVv586CkEBA/viewform)
Job Type : Part-time
Pay : $36,000.00 - $72,000.00 per year
Expected hours : 20 per week
Education :
Bachelor's (Preferred)
Experience :
Chief Operating Officer: 5 years (Preferred)
Work Location : Remote
#J-18808-Ljbffr
About Us
Send Me a Pro is the first Home Services Platform Franchise, enabling you to aggregate multiple home services under one franchise. Our Mission is to eliminate all the haggling, getting quotes, and price shopping that it typically takes someone to hire a local pro.
As a franchisee, you can promote a diverse range of home services, including handyman work, house cleaning, lawn care, home contractors, fitness and sports professionals, tutoring, pet care, and more. You have the flexibility to add or remove services based on market demand and personal preference.
As we continue to expand, we are seeking a seasoned Fractional Chief Operating Officer (COO) with extensive experience in the home services industry to help drive operational excellence and scalable growth.
Position Overview
The Fractional COO will be a pivotal member of our executive team, responsible for overseeing and optimizing our day-to-day operations across the business. This role is ideal for a dynamic leader with a proven track record in the home services sector who can provide strategic direction while ensuring efficient execution of our business model. The Fractional COO will work closely with the CEO and other key stakeholders to align operations with the company’s growth objectives, with a focus on driving efficiencies, enhancements, and scaling up operations.
Key Responsibilities
Operational Leadership : Oversee the daily operations, ensuring high-quality service delivery, efficiency, and customer satisfaction.
Strategic Planning : Collaborate with the CEO to develop and implement operational strategies that align with the company’s growth goals and business model.
Franchise Support and Development : Provide leadership and support to franchisees, helping them optimize their operations and achieve business success. This includes onboarding new franchisees and ensuring they adhere to best practices.
Process Optimization : Continuously evaluate and improve business processes across all service lines to enhance productivity, reduce costs, and ensure consistent service quality.
Team Management : Lead, mentor, and develop operational teams across various service and business lines, fostering a culture of accountability, innovation, and continuous improvement.
Financial Oversight : Work with the CFO to manage budgets, monitor financial performance, and ensure operational activities are aligned with financial objectives.
Customer Experience : Ensure that all operations are geared towards delivering an exceptional customer experience, driving repeat business and customer loyalty.
Technology Integration : Identify and implement technology solutions to streamline operations, improve efficiency, and enhance service delivery.
Risk Management : Identify potential operational risks and develop strategies to mitigate them, ensuring compliance with industry regulations and company policies.
Reporting and Analytics : Regularly report on operational performance, including KPIs, to the CEO and board, providing insights and recommendations for improvement.
Qualifications
Industry Experience : Minimum of 5 years of experience in the home services industry, with a strong understanding of the operational challenges and opportunities in this sector.
Proven Leadership : Demonstrated success in a senior operations role, preferably as a COO or similar, with experience managing home services service or franchise-based operations.
Strategic Thinker : Ability to develop and implement operational strategies that drive growth and profitability.
Process-Oriented : Strong expertise in process optimization, with a focus on efficiency, scalability, and service quality.
Financial Acumen : Experience managing budgets, financial performance, and operational KPIs.
Technology Savvy : Familiarity with technology solutions that can enhance service delivery and operational efficiency in the home services industry.
Customer-Centric : A commitment to delivering exceptional customer experiences and understanding the importance of customer satisfaction in driving business success.
Communication Skills : Excellent verbal and written communication skills, with the ability to influence and build strong relationships with franchisees, team members, and other stakeholders.
Problem Solver : Strong analytical and problem-solving skills, with the ability to think on your feet and make decisions in a fast-paced environment.
Working Arrangement
Fractional Role : This is a fractional position, requiring 4 hours per day being available from 1-5pm EST.
Location : Remote – Flexibility to work remotely with occasional travel.
Compensation
Competitive compensation package commensurate with experience, including potential performance-based incentives.
How to Apply
Interested candidates are invited to submit their resume and a cover letter at the link below detailing their relevant experience and how they can contribute to the continued success of our franchise.
Application Link: [Link](https://docs.google.com/forms/d/e/1FAIpQLSdkytC_nMyKXxQfGzS8T3LJQW-VxRz953gJCe2cVv586CkEBA/viewform)
Job Type : Part-time
Pay : $36,000.00 - $72,000.00 per year
Expected hours : 20 per week
Education :
Bachelor's (Preferred)
Experience :
Chief Operating Officer: 5 years (Preferred)
Work Location : Remote
#J-18808-Ljbffr