Smartsheet
Implementation Specialist
Smartsheet, San Jose, California, United States, 95199
Smartsheet is a tech company with a human story to tell. We're here to empower teams to manage projects, automate workflows, and rapidly build new secure solutions, using simple no-code tools. We're revolutionaries - so for us changing the way the world works is all in a day's work.
When was the last time you had an opportunity to work at a company that was forging an industry and helping people get from idea to impact - fast? Smartsheet's purpose is to empower everyone to improve how they work.
We are looking for an experienced Implementation Specialist to guide engagement and product adoption for launch customers. As a Implementation Specialist you work closely with Sales, Customer Success, Training and Consulting teams to achieve successful implementations. You ensure customers have the best experience right out of the gate, leading to higher adoption, retention and expansion opportunities for Smartsheet.
This full-time position reports to a Manager of Solution Services in Costa Rica.
You Will:
Lead multiple concurrent engagements to implement Smartsheet across a variety of client industries and use cases, ensuring your clients are gaining the most value from the Smartsheet platformCollaborate with customer stakeholders to drive timelines, manage scope, and change requestsDesign, demonstrate, and build Smartsheet solutions that fit within new & existing customer business needsGain and maintain deep technical knowledge of Smartsheet including premium productsIdentify product and services expansion opportunities for Smartsheet with the customer's user baseServe as an advisor on best practices and capabilities of the Smartsheet platform at scale across a variety of industries and business functionsMeet or exceed key performance indicator (KPI) targets aligned to the roleAccomplish other tasks as assignedYou Have:
Bachelor's degree or equivalent combination of relevant work experience and education (minimum 2 years)Hands-on working experience in the configuration, customization, and implementation of SaaS applicationsProject Management skills: timeline, scope management, project execution.Strong communication skills with the ability to explain technical subjects to non-technical end user personnelExperience with problem solving and risk resolutionHighly motivated and resourceful team-playerWilling to travel periodically (up to 10%) based on customer and business needPerks & Benefits:
Fully paid Health & Life insurance for full-time employees and family membersEquity - Restricted Stock Units (RSUs) for eligible rolesMonthly stipend to support your work and productivityAsociacion Solidarista with employee and employer contributions as well as potential alliances with entities such as universities, gyms, etc.12 days paid Vacation + Flexible Time Away Program20 weeks fully paid Maternity Leave12 weeks fully paid Paternity/Adoption LeavePersonal paid Volunteer Day to support our communityOpportunities for professional growth and development including access to Udemy online coursesCompany Funded Perks including a counseling membership and your own personal Smartsheet accountTeleworking options from any registered location in Costa Rica (role specific)
Get to Know Us:
At Smartsheet, we've created a place where everyone is welcome - people from all over the world, all backgrounds, all ages, all colors, and all beliefs working side by side. Here, everyone can make a difference and empower others to do the same. You're encouraged to apply even if your experience doesn't precisely match our job description-if your career path has been nontraditional, that will set you apart. At Smartsheet, we empower everyone, everywhere to change the way the world works-join us!
Equal Opportunity Employer:
Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, and Japan. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
#LI-Remote
When was the last time you had an opportunity to work at a company that was forging an industry and helping people get from idea to impact - fast? Smartsheet's purpose is to empower everyone to improve how they work.
We are looking for an experienced Implementation Specialist to guide engagement and product adoption for launch customers. As a Implementation Specialist you work closely with Sales, Customer Success, Training and Consulting teams to achieve successful implementations. You ensure customers have the best experience right out of the gate, leading to higher adoption, retention and expansion opportunities for Smartsheet.
This full-time position reports to a Manager of Solution Services in Costa Rica.
You Will:
Lead multiple concurrent engagements to implement Smartsheet across a variety of client industries and use cases, ensuring your clients are gaining the most value from the Smartsheet platformCollaborate with customer stakeholders to drive timelines, manage scope, and change requestsDesign, demonstrate, and build Smartsheet solutions that fit within new & existing customer business needsGain and maintain deep technical knowledge of Smartsheet including premium productsIdentify product and services expansion opportunities for Smartsheet with the customer's user baseServe as an advisor on best practices and capabilities of the Smartsheet platform at scale across a variety of industries and business functionsMeet or exceed key performance indicator (KPI) targets aligned to the roleAccomplish other tasks as assignedYou Have:
Bachelor's degree or equivalent combination of relevant work experience and education (minimum 2 years)Hands-on working experience in the configuration, customization, and implementation of SaaS applicationsProject Management skills: timeline, scope management, project execution.Strong communication skills with the ability to explain technical subjects to non-technical end user personnelExperience with problem solving and risk resolutionHighly motivated and resourceful team-playerWilling to travel periodically (up to 10%) based on customer and business needPerks & Benefits:
Fully paid Health & Life insurance for full-time employees and family membersEquity - Restricted Stock Units (RSUs) for eligible rolesMonthly stipend to support your work and productivityAsociacion Solidarista with employee and employer contributions as well as potential alliances with entities such as universities, gyms, etc.12 days paid Vacation + Flexible Time Away Program20 weeks fully paid Maternity Leave12 weeks fully paid Paternity/Adoption LeavePersonal paid Volunteer Day to support our communityOpportunities for professional growth and development including access to Udemy online coursesCompany Funded Perks including a counseling membership and your own personal Smartsheet accountTeleworking options from any registered location in Costa Rica (role specific)
Get to Know Us:
At Smartsheet, we've created a place where everyone is welcome - people from all over the world, all backgrounds, all ages, all colors, and all beliefs working side by side. Here, everyone can make a difference and empower others to do the same. You're encouraged to apply even if your experience doesn't precisely match our job description-if your career path has been nontraditional, that will set you apart. At Smartsheet, we empower everyone, everywhere to change the way the world works-join us!
Equal Opportunity Employer:
Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, and Japan. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
#LI-Remote