NextDeavor, Inc.
Operations Lead
NextDeavor, Inc., San Jose, California, United States, 95199
Operations Lead12+ months W2 ContractSan Jose, CA (Hybrid)
Benefits You’ll Love:
NextDeavor offers health, vision and dental benefits for contract employees
Paid sick leave eligibility is contingent on state of residence
Optional 401k Plan (excludes employer match)
Opportunity to get your foot in the door at a well-established corporation, with potential for extended or permanent full-time employment (NextDeavor boasts an impressive conversion rate of approximately 70%)!
Become a key player as an Operations Lead:You are a key partner to Customer Experience, Sales and Pricing Ops. Success in this position requires operational excellence with strong project management skills, exceptional attention to detail, superior organization skills and foundational understanding of sales processes and tools. The individual should collaborate effectively with cross-functional stakeholders, drive all communications and be the conduit with partner teams.
Here’s how you’ll make an impact on the team:
Ensure tight handoff with partners
Send quarterly and monthly updates to stakeholders on launch roadmaps
Help campaign managers to create cheat sheets if needed
Manage all requests and escalations through Jira
Track and triage
Create weekly report with insights
Monthly reporting on customer support cases
Monthly reporting on volume x topic with drill down to region
Bring relevant insights to Genuine and solution proposals
Manage all Pricing Operations such as requests and updates and ensuring that all documentation is kept up to date and accurate
Perform reviews and make improvements to program wikis/documentation to ensure hygiene and ease of consumption
Here’s what you’ll need to be successful in this role:
Bachelor's Degree
3-5 years of experience in a Business Operations role
Must have experience in Jira and Wiki; familiarity with Customer One and other support tools is a plus
High attention to detail and superior organization skills applied to document/site maintenance
Experience independently managing small-size projects
Able to remain highly organized in a loosely structured, fast-paced environment
Clear, effective communicator
Exceptional interpersonal and communication skills, both written and verbal
Motivated, disciplined, and able to work autonomously
Pay Range:$48.00 - $52.00/hourReady to make your mark?
Take the leap and apply directly here:
– your application is in good hands.
#J-18808-Ljbffr
Benefits You’ll Love:
NextDeavor offers health, vision and dental benefits for contract employees
Paid sick leave eligibility is contingent on state of residence
Optional 401k Plan (excludes employer match)
Opportunity to get your foot in the door at a well-established corporation, with potential for extended or permanent full-time employment (NextDeavor boasts an impressive conversion rate of approximately 70%)!
Become a key player as an Operations Lead:You are a key partner to Customer Experience, Sales and Pricing Ops. Success in this position requires operational excellence with strong project management skills, exceptional attention to detail, superior organization skills and foundational understanding of sales processes and tools. The individual should collaborate effectively with cross-functional stakeholders, drive all communications and be the conduit with partner teams.
Here’s how you’ll make an impact on the team:
Ensure tight handoff with partners
Send quarterly and monthly updates to stakeholders on launch roadmaps
Help campaign managers to create cheat sheets if needed
Manage all requests and escalations through Jira
Track and triage
Create weekly report with insights
Monthly reporting on customer support cases
Monthly reporting on volume x topic with drill down to region
Bring relevant insights to Genuine and solution proposals
Manage all Pricing Operations such as requests and updates and ensuring that all documentation is kept up to date and accurate
Perform reviews and make improvements to program wikis/documentation to ensure hygiene and ease of consumption
Here’s what you’ll need to be successful in this role:
Bachelor's Degree
3-5 years of experience in a Business Operations role
Must have experience in Jira and Wiki; familiarity with Customer One and other support tools is a plus
High attention to detail and superior organization skills applied to document/site maintenance
Experience independently managing small-size projects
Able to remain highly organized in a loosely structured, fast-paced environment
Clear, effective communicator
Exceptional interpersonal and communication skills, both written and verbal
Motivated, disciplined, and able to work autonomously
Pay Range:$48.00 - $52.00/hourReady to make your mark?
Take the leap and apply directly here:
– your application is in good hands.
#J-18808-Ljbffr