OneRail
Account Manager, LP Network Success
OneRail, Orlando, Florida, us, 32885
OneRail is a technology company innovating solutions for multi-modal delivery. We have built an enterprise platform that connects shippers to an extensive courier ecosystem to automate, optimize and manage the entire delivery supply chain, from the demand signal to the proof of delivery. Our approach to product development is very collaborative. We seek high-performing candidates excited by the challenges of scaling a product and interested in joining a company ranked 48th in Inc. 5000's fastest-growing companies in 2022 and 23rd in Forbes' Best Startup Employers list in 2023.
As an Account Manager, LP Network Success, you’ll be responsible for building and maintaining relationships with our Logistics Partners. Conducting periodic reviews of their KPI’s, identifying areas where improvement is needed, identifying opportunities for growth, assisting with clearing invoice discrepancies, and reviewing claims. As well as identifying and vetting potential new partners, compiling onboarding documentation, and conducting LP/mobile app training.
This role reports to the Director of Logistics Partnerships and will work closely with the sales and operations teams to ensure that our fulfillment capabilities are aligned with expected delivery volume and contract requirements.
** This role is required to be On-Site with the opportunity to be hybrid after 90 days of employment or remote after a full year of employment **
Roles and Responsibilities:
Integrations
Role you play in integrations:
Helping broader LP team understand what LPs need prioritization and why
Ensure your LPs are being integrated in a timely fashion
Finding the technical contact on the LP’s team to connect with our Integrations team
Assist sourcing info from LP’s as needed
LP Performance
Metrics
Order Acceptance Rate – adjust rates, inactivate, escalate
On time pickup percentage
Completion Rate
Delivery SLA met
Margin
Pricing
Role in pricing: Identify opportunity areas where we could lower price, batch, or drive other efficiencies
POD compliance
Payment and Claims
Cancelation
LP Management
Meetings
Weekly meetings with top 5 LPs
QBRs with top 5 LPs
Expectation is for you to lead, create and present to your LPs weekly and QBRs
Create action plan for LPs who are not in compliance
Contract Management
Work with Transportation team to negotiate pricing
Onboarding LPs
Determine fit for both OR and LP
Ensure LP Platform can send every status we require
Service Agreement
W9, COI, ACH
Prioritize/Schedule integration or conduct ORD training
Qualifications:
3 or more years of experience in creating, developing and maintaining partnerships
Bachelor's degree, ideally in business or similar field preferred
Experience with HubSpot or other CRM / Pipeline Management tool
Working understanding of API and related technology knowledge
Demonstrable ability to negotiate and close partnership contracts
Excellent communication skills, both written and oral
Strong relationship building skills with an entrepreneurial approach
About OneRail
OneRail, headquartered in Orlando, FL, is the emerging leader in Final Mile delivery technology. Our OmniPoint SaaS platform uses proprietary algorithms and artificial intelligence to power efficient same-day delivery programs for major companies like Lowe’s, Pepsi, American Tire Distributors, and Advance Auto Parts. OmniPoint is the cornerstone of OneRail’s integrated final mile delivery solution.
Capture. Within moments of a purchase that requires same-day delivery, OmniPoint captures a shipper’s “demand signal” from their POS, ERP, or e-commerce system: what was ordered, where it is, where it’s going, and when it needs to be there.
Optimize. OmniPoint uses these data to specify the optimal vehicle for the order’s size and weight, as well as any extra services required. OmniPoint then calculates all-in shipping costs, and optimizes delivery routing.
Execute. Customers can direct deliveries to their own fleet, or to OneRail’s nationwide network of 12 million couriers available 24/7/365.
Support. Deliveries can be supported as they occur by OneRail’s skilled Exceptions Assist team to handle unforeseen delivery issues on the customer’s behalf.
Follow Up. OmniPoint enables the consumer or receiving business to track their order delivery in real time, and provide feedback through a customer-branded interface.
OneRail has been recognized by Gartner as one of the most innovative solutions in the Final Mile delivery space. We ranked in the top 100 of the Inc. 5000 list of the fastest-growing US private companies in in 2022 and 2023, and received an Inc. Best Workplace award in 2023.
Regular, Full-time Team Member Benefits
Competitive base compensation
Health and wellness Insurance with generous company contribution (medical, dental, vision)
Company-paid life insurance, short-term and long-term disability
4% 401K match with immediate vesting of Company match
Continuing Education Opportunities
Flexible/Open (Uncapped) Paid Time Off (PTO) Policy for Salaried Team Members*
Competitive Paid Time Off (PTO) Policy for Hourly Team Members*
Generous Company-paid Holidays
Onsite Team Member Job Perks
Relaxed environment
Standing desks
Recreational and Video games
Large breakroom and lounge
Stocked kitchen and fridges
Cappuccino machine
Onsite restaurant and daily food trucks
Onsite car detailing
Onsite dry cleaning
Ample free parking
To view more details about what is like to work at OneRail, or to view a full list of career opportunities, please visit https://www.onerail.com/careers/
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As an Account Manager, LP Network Success, you’ll be responsible for building and maintaining relationships with our Logistics Partners. Conducting periodic reviews of their KPI’s, identifying areas where improvement is needed, identifying opportunities for growth, assisting with clearing invoice discrepancies, and reviewing claims. As well as identifying and vetting potential new partners, compiling onboarding documentation, and conducting LP/mobile app training.
This role reports to the Director of Logistics Partnerships and will work closely with the sales and operations teams to ensure that our fulfillment capabilities are aligned with expected delivery volume and contract requirements.
** This role is required to be On-Site with the opportunity to be hybrid after 90 days of employment or remote after a full year of employment **
Roles and Responsibilities:
Integrations
Role you play in integrations:
Helping broader LP team understand what LPs need prioritization and why
Ensure your LPs are being integrated in a timely fashion
Finding the technical contact on the LP’s team to connect with our Integrations team
Assist sourcing info from LP’s as needed
LP Performance
Metrics
Order Acceptance Rate – adjust rates, inactivate, escalate
On time pickup percentage
Completion Rate
Delivery SLA met
Margin
Pricing
Role in pricing: Identify opportunity areas where we could lower price, batch, or drive other efficiencies
POD compliance
Payment and Claims
Cancelation
LP Management
Meetings
Weekly meetings with top 5 LPs
QBRs with top 5 LPs
Expectation is for you to lead, create and present to your LPs weekly and QBRs
Create action plan for LPs who are not in compliance
Contract Management
Work with Transportation team to negotiate pricing
Onboarding LPs
Determine fit for both OR and LP
Ensure LP Platform can send every status we require
Service Agreement
W9, COI, ACH
Prioritize/Schedule integration or conduct ORD training
Qualifications:
3 or more years of experience in creating, developing and maintaining partnerships
Bachelor's degree, ideally in business or similar field preferred
Experience with HubSpot or other CRM / Pipeline Management tool
Working understanding of API and related technology knowledge
Demonstrable ability to negotiate and close partnership contracts
Excellent communication skills, both written and oral
Strong relationship building skills with an entrepreneurial approach
About OneRail
OneRail, headquartered in Orlando, FL, is the emerging leader in Final Mile delivery technology. Our OmniPoint SaaS platform uses proprietary algorithms and artificial intelligence to power efficient same-day delivery programs for major companies like Lowe’s, Pepsi, American Tire Distributors, and Advance Auto Parts. OmniPoint is the cornerstone of OneRail’s integrated final mile delivery solution.
Capture. Within moments of a purchase that requires same-day delivery, OmniPoint captures a shipper’s “demand signal” from their POS, ERP, or e-commerce system: what was ordered, where it is, where it’s going, and when it needs to be there.
Optimize. OmniPoint uses these data to specify the optimal vehicle for the order’s size and weight, as well as any extra services required. OmniPoint then calculates all-in shipping costs, and optimizes delivery routing.
Execute. Customers can direct deliveries to their own fleet, or to OneRail’s nationwide network of 12 million couriers available 24/7/365.
Support. Deliveries can be supported as they occur by OneRail’s skilled Exceptions Assist team to handle unforeseen delivery issues on the customer’s behalf.
Follow Up. OmniPoint enables the consumer or receiving business to track their order delivery in real time, and provide feedback through a customer-branded interface.
OneRail has been recognized by Gartner as one of the most innovative solutions in the Final Mile delivery space. We ranked in the top 100 of the Inc. 5000 list of the fastest-growing US private companies in in 2022 and 2023, and received an Inc. Best Workplace award in 2023.
Regular, Full-time Team Member Benefits
Competitive base compensation
Health and wellness Insurance with generous company contribution (medical, dental, vision)
Company-paid life insurance, short-term and long-term disability
4% 401K match with immediate vesting of Company match
Continuing Education Opportunities
Flexible/Open (Uncapped) Paid Time Off (PTO) Policy for Salaried Team Members*
Competitive Paid Time Off (PTO) Policy for Hourly Team Members*
Generous Company-paid Holidays
Onsite Team Member Job Perks
Relaxed environment
Standing desks
Recreational and Video games
Large breakroom and lounge
Stocked kitchen and fridges
Cappuccino machine
Onsite restaurant and daily food trucks
Onsite car detailing
Onsite dry cleaning
Ample free parking
To view more details about what is like to work at OneRail, or to view a full list of career opportunities, please visit https://www.onerail.com/careers/
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