Enova International
Learning and Development Department Manager (Hybrid)
Enova International, Chicago, Illinois, United States, 60290
We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time. #BI-Hybrid #LI-Hybrid
About the role:
As a Learning and Development Manager, your primary responsibilities include leading Enova's call center training programs, overseeing a Team Lead and Learning Specialists, and developing and facilitating leadership training. Your duties may involve new hire training, creating employee training materials, prioritizing diverse work streams, analyzing and improving L&D performance, and developing and implementing L&D strategies. This role reports to the Senior Operations Manager.
Responsibilities:
Lead and drive performance of the Learning & Development team
Develop and implement a learning strategy aligned with business and operational objectives, incorporating industry best practices in Learning and Development
Design and deliver leadership training to improve contact center coaching and leadership effectiveness, measured by key KPIs and Employee Opinion Surveys (EOS)
Collaborate closely with operational leaders, stakeholders, and business partners
Set and manage team KPIs, leveraging qualitative feedback and quantitative data analysis
Proactively lead team development through performance management, coaching, auditing, and ensuring adherence to Enova’s policies and processes
Guide the team through changes by applying change management best practices and developing department engagement initiatives, while coaching team members on engagement and recognition techniques
Support the team in creating training curriculum and learning resources, including user manuals, web pages, eLearning modules, job aids, and more
Requirements:
7 or more years of experience in professional training and talent development, focusing on high-demand roles
3 or more years of leadership experience in the Learning & Development/Training sector, driving team engagement to boost departmental performance
A proven history of successfully delivering leadership training programs
Experienced in both remote and in-person learning development environments
Skilled in using online and web-based learning tools, including Articulate and Google Suite
Strong communication skills, both written and verbal, with a keen eye for detail and excellent time and project management
Adept at building strong relationships and promoting a collaborative team culture
Demonstrated proficiency in individual coaching, career development planning, problem-solving, and implementing effective Training & Development strategies in fast-paced environments
Nice to Have
Financial services industry experience
Experience with Instructional Design methods and applying adult learning principles
A relevant degree such as Bachelor's and Associate Degree in Education, Design, Technical, Computer Science, Human Resources, Management
#J-18808-Ljbffr
About the role:
As a Learning and Development Manager, your primary responsibilities include leading Enova's call center training programs, overseeing a Team Lead and Learning Specialists, and developing and facilitating leadership training. Your duties may involve new hire training, creating employee training materials, prioritizing diverse work streams, analyzing and improving L&D performance, and developing and implementing L&D strategies. This role reports to the Senior Operations Manager.
Responsibilities:
Lead and drive performance of the Learning & Development team
Develop and implement a learning strategy aligned with business and operational objectives, incorporating industry best practices in Learning and Development
Design and deliver leadership training to improve contact center coaching and leadership effectiveness, measured by key KPIs and Employee Opinion Surveys (EOS)
Collaborate closely with operational leaders, stakeholders, and business partners
Set and manage team KPIs, leveraging qualitative feedback and quantitative data analysis
Proactively lead team development through performance management, coaching, auditing, and ensuring adherence to Enova’s policies and processes
Guide the team through changes by applying change management best practices and developing department engagement initiatives, while coaching team members on engagement and recognition techniques
Support the team in creating training curriculum and learning resources, including user manuals, web pages, eLearning modules, job aids, and more
Requirements:
7 or more years of experience in professional training and talent development, focusing on high-demand roles
3 or more years of leadership experience in the Learning & Development/Training sector, driving team engagement to boost departmental performance
A proven history of successfully delivering leadership training programs
Experienced in both remote and in-person learning development environments
Skilled in using online and web-based learning tools, including Articulate and Google Suite
Strong communication skills, both written and verbal, with a keen eye for detail and excellent time and project management
Adept at building strong relationships and promoting a collaborative team culture
Demonstrated proficiency in individual coaching, career development planning, problem-solving, and implementing effective Training & Development strategies in fast-paced environments
Nice to Have
Financial services industry experience
Experience with Instructional Design methods and applying adult learning principles
A relevant degree such as Bachelor's and Associate Degree in Education, Design, Technical, Computer Science, Human Resources, Management
#J-18808-Ljbffr