Lorensen Auto Group
Automotive Service Advisor
Lorensen Auto Group, Shelton, Connecticut, us, 06484
We are hoping to find a customer focused, sales minded individual that we can fully train, to come on board as an Automotive Service Advisor! No experience required! The right person for this role is friendly, dedicated, organized and energetic. We would love to find someone that is looking for a long term career with us!
Looking for a career change? We are excited to hire folks from other industries, such as: hospitality (server, bartender etc.), alternative forms of retail or sales and customer service. No retail automotive experience? That's ok, we'll train you!
BENEFITS:
Medical, dental and vision insurance
401K plan + extraordinary company match (10% historically)
Paid time off and vacation
Voluntary short / long term disability policies available
Employee vehicle purchase plans (after 90 days of service)
Employee discounts on repair work on employee vehicles
Bonus opportunity / competitive pay
4 Day work week
Base + Commission pay structure
Monthly / annual bonuses when targets are met
Unique / competitive pay plan
Growth opportunities
Long term job security
RESPONSIBILITIES:
Meet with customers and determine their needs for repair and/or service of their vehicle
Increase customer satisfaction by building customer relations
Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations
Monitor the progress of each vehicle throughout the day, and update customers frequently
Increase profitability by maximizing sales & executing retail promotions
Responsible for overseeing the technician working on customers’ vehicle including their time management/efficiency, parts ordering, job completion times
Oversee and participate in quality control
Participate in the development and documentation of Standard Operating Procedures as appropriate
REQUIREMENTS:
High School Diploma or equivalent
Accredited training in service advisor skills, customer satisfaction and quality control
Automotive service advisor experience preferred
Ability to concentrate and accomplish tasks despite interruptions
Ability to perform a variety of tasks simultaneously
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
#J-18808-Ljbffr
Looking for a career change? We are excited to hire folks from other industries, such as: hospitality (server, bartender etc.), alternative forms of retail or sales and customer service. No retail automotive experience? That's ok, we'll train you!
BENEFITS:
Medical, dental and vision insurance
401K plan + extraordinary company match (10% historically)
Paid time off and vacation
Voluntary short / long term disability policies available
Employee vehicle purchase plans (after 90 days of service)
Employee discounts on repair work on employee vehicles
Bonus opportunity / competitive pay
4 Day work week
Base + Commission pay structure
Monthly / annual bonuses when targets are met
Unique / competitive pay plan
Growth opportunities
Long term job security
RESPONSIBILITIES:
Meet with customers and determine their needs for repair and/or service of their vehicle
Increase customer satisfaction by building customer relations
Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations
Monitor the progress of each vehicle throughout the day, and update customers frequently
Increase profitability by maximizing sales & executing retail promotions
Responsible for overseeing the technician working on customers’ vehicle including their time management/efficiency, parts ordering, job completion times
Oversee and participate in quality control
Participate in the development and documentation of Standard Operating Procedures as appropriate
REQUIREMENTS:
High School Diploma or equivalent
Accredited training in service advisor skills, customer satisfaction and quality control
Automotive service advisor experience preferred
Ability to concentrate and accomplish tasks despite interruptions
Ability to perform a variety of tasks simultaneously
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
#J-18808-Ljbffr