IT Infras Support Analyst/Lead

The work we do matters!Hiring Agency:Administrative Services - Agency 65Location: Lincoln, NEHiring Rate:$34.539Job Posting:JR2024-00009856 IT Infras Support Analyst/Lead (Open)Applications No Longer Accepted On (If no date is displayed, job is posted as open until closed):09-23-2024Job Description:The Office of the CIO provides a wide range of technology services to state agencies, boards and commissions as well as political subdivisions. The organization develops, implements and supports the underlying, virtually transparent technology implied in the vision of Nebraska's government leaders. We truly are technology leaders for the State of Nebraska.Job dutiesCandidate will provide advanced technical support for server applications in the State of Nebraska. Provide support for application installation, securing the server and application, and ongoing support of applications for state agencies. Act as technical liaison to provide services and interface with clients and vendors. Develop and maintain procedures and processes, create documentation and assist clients and other information technology employees.Requirements/QualificationsMinimum Qualifications: Associate degree in computer science AND three years of related technical and business experience OR Post high school coursework in computer science AND four years of related technical and business experience. Two years of related technician and business experience may substitute for the required education on a year-for-year basis.Preferred Qualifications: Bachelor degree in IT related field. Three years of experience in Microsoft Windows Server administration and management, application installation and troubleshooting. Three years of experience with webserver application administration. Other: Regular and reliable attendance required. Knowledge, Skills and AbilitiesAbility to perform administration, monitoring, and maintenance of the state agencies application servers. Install new server applications, troubleshoot existing applications, and upgrade applications as required. Recommend best installation to meet customer's needs. Monitor ticketing software to ensure issues are resolved in a timely manner. Ability to work with limited supervision and provide leadership to clients and other information technology employees. Strong organization, planning, problem-solving and decision-making skills. Excellent communication and customer service skills.BenefitsLook at what we have to offer! •13 paid holidays •Vacation and sick leave that begin accruing immediately •Military leave •156% (that's not a typo!) state-matched retirement •Tuition reimbursement •Employee assistance program •79% employer paid health insurance plans•Dental and vision insurance plans •Employer-paid $20,000 life insurance policy •Public Service Loan Forgiveness Program (PSLF) through the Federal government •Wide variety and availability of career advancement as the largest and most diverse employer in the State •Opportunity to be part of meaningful work and make a difference through public service •Training and Development based on your career aspirations •Fun, inviting teammates •A safe and secure environment At the State, we stand by our core values of treating others with dignity and respect, acting ethically in all situations, and creating an environment where our customer is our top priority. Apply to join our team today!BenefitsWe offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation.Check out all that the State of Nebraska has to offer! Benefit eligibility may vary by position, agency and employment status. For more information on benefits, please visit: https://statejobs.nebraska.gov/index.html#benefitsEqual Opportunity StatementThe State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex. age, national origin, disability, marital status or genetics.Current employees of the State of Nebraska should NOT apply on this external career. Instead go to Workday and access the Jobs Hub - Internal Apply app from your home landing page.