Hotel Management of New Orleans LLC
Front Desk Agent-Full time
Hotel Management of New Orleans LLC, New Orleans, Louisiana, United States, 70123
Front Desk Agent-Full time 32 hours, 2 days 3pm-11pm and 2 days 11pm-7am
We are looking for a reliable, and professional person to join our hospitality team in providing excellent customer service to our hotel guests.
Front Desk Agent must be able to perform each essential duty as listed below satisfactorily.
Essential Duties and Responsibilities (include but are not limited to)
Guest ServicesManagement of all aspects of guest service, including registration, information, accounting, parking, directions, and sightseeingMonitoring of bell and valet staff activities for proper guest support and serviceManagement of guest requests and / or complaints with satisfactory response and resolutionHotel Operations
Verification of housekeeping activity to prepare rooms for occupancyWorking knowledge of hotel rates and promotional and/or package programsAccurate processing of transactions pertaining to cash receipts, credits, and charges to guest accountsProper routing of mail, package, telephone calls, and messagesDaily logging of Front Desk Journal, Incident/Accident Reports, and any other required documentation pertaining to hotel operationsDocumentation and reporting of maintenance deficienciesAccurate processing of reservation requests and modificationsSafety and Security
Working knowledge of hotel life safety systems and emergency proceduresSecure management of room key inventorySecure management of guest informationSecure management of guest safe deposit box systemAccurate maintenance of shared cash bankOther Responsibilities
Working familiarity with hotel layout; corridors, exits, guest rooms, and storage roomsWorking familiarity with hotel room types and categoriesManagement of hotel lobby and front desk areas in a neat orderly fashion at all timesCompletion of any request made by General Manager or Supervisor
Reasonable accommodations relating to duties or work environment may be made to enable individuals with disabilities to perform the essential functions.
Salary Description
$16.00
We are looking for a reliable, and professional person to join our hospitality team in providing excellent customer service to our hotel guests.
Front Desk Agent must be able to perform each essential duty as listed below satisfactorily.
Essential Duties and Responsibilities (include but are not limited to)
Guest ServicesManagement of all aspects of guest service, including registration, information, accounting, parking, directions, and sightseeingMonitoring of bell and valet staff activities for proper guest support and serviceManagement of guest requests and / or complaints with satisfactory response and resolutionHotel Operations
Verification of housekeeping activity to prepare rooms for occupancyWorking knowledge of hotel rates and promotional and/or package programsAccurate processing of transactions pertaining to cash receipts, credits, and charges to guest accountsProper routing of mail, package, telephone calls, and messagesDaily logging of Front Desk Journal, Incident/Accident Reports, and any other required documentation pertaining to hotel operationsDocumentation and reporting of maintenance deficienciesAccurate processing of reservation requests and modificationsSafety and Security
Working knowledge of hotel life safety systems and emergency proceduresSecure management of room key inventorySecure management of guest informationSecure management of guest safe deposit box systemAccurate maintenance of shared cash bankOther Responsibilities
Working familiarity with hotel layout; corridors, exits, guest rooms, and storage roomsWorking familiarity with hotel room types and categoriesManagement of hotel lobby and front desk areas in a neat orderly fashion at all timesCompletion of any request made by General Manager or Supervisor
Reasonable accommodations relating to duties or work environment may be made to enable individuals with disabilities to perform the essential functions.
Salary Description
$16.00