Meyers
Senior Account Manager
Meyers, Brooklyn Park, Minnesota, United States,
Why Meyers?Sustainability Focus: Join our company that is committed to creating environmentally friendly packaging solutions.Innovative & Growth-Oriented: Be part of our team that values continuous improvement and strives to stay ahead of industry trends.Team Environment: Work with a collaborative group that supports your professional development and success.The
Senior Account Manager
will be a key liaison between clients and our manufacturing teams, representing the client's best interests and ensuring smooth project execution. This role will act as the client's advocate within Meyers, providing updates, overseeing production timelines, and ensuring that every detail of the client's project aligns with their expectations and requirements. The
Senior Account Manager
will also support new item setup, new client onboarding, and work to resolve client issues promptly.
Key Responsibilities
Client Advocacy: Serve as the primary point of contact for assigned clients, acting as their "eyes and ears" on the production floor. Ensure that client expectations are met by closely monitoring and communicating order status, identifying potential issues, and working proactively to resolve them.Order Management & Production Coordination: Oversee new item setup, project timelines, and execution by working cross-functionally with internal teams including sales, manufacturing, and preproduction to ensure on-time delivery and product quality.New Client Onboarding: Assist with the onboarding of new clients and guide them through Meyers' processes to ensure seamless project integration.Client Support: Provide ongoing support, responding to client inquiries and addressing any concerns related to quality issues, order timelines, product specifications, or similar support issues.Project Management: Manage multiple client orders simultaneously, ensuring that all orders are entered into Meyers' systems accurately and are executed according to schedule.Pricing & Quotations: Collaborate with sales and estimating teams to develop pricing quotes for clients. Ensure that all pricing and changes in project scope are clearly communicated to the client and internal teams.Client Retention & Satisfaction: Continuously work to build strong, long-lasting relationships with clients. Conduct post-production follow-ups to ensure satisfaction and identify opportunities for improvement.Required Skills & Qualifications
Proven experience in an Account Manager, Client Success, or similar role, preferably in the packaging, printing, or manufacturing industries.Strong organizational and project management skills, with the ability to handle multiple tasks and prioritize effectively.Exceptional verbal and written communication skills, with the ability to interact confidently with clients and internal teams.Proficient with Microsoft Office Suite (Word, Excel, Outlook) and industry-related software (ERP systems, quoting tools).Strong problem-solving skills and a customer-focused mindset, with the ability to proactively address client needs and concerns.A collaborative team player who thrives in a dynamic, fast-paced environment.Education & Experience
Bachelor's degree in graphic arts, business, marketing, or a related field, or equivalent work experience.5+ years of experience in client-facing account management or project management roles.Experience in the packaging, label, or printing industry preferred.
Meyers offers competitive compensation, including salary and commissions, a rich
benefits
package for our
full-time
employees (30+ hours a week) including
health, dental, and vision insurance,
401(k) retirement
plan and match, generous
paid time off ,
10 holidays ,
profit sharing ,
exercise room
and much more!
Meyers is an Equal Opportunity Employer and participates in E-Verify. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Senior Account Manager
will be a key liaison between clients and our manufacturing teams, representing the client's best interests and ensuring smooth project execution. This role will act as the client's advocate within Meyers, providing updates, overseeing production timelines, and ensuring that every detail of the client's project aligns with their expectations and requirements. The
Senior Account Manager
will also support new item setup, new client onboarding, and work to resolve client issues promptly.
Key Responsibilities
Client Advocacy: Serve as the primary point of contact for assigned clients, acting as their "eyes and ears" on the production floor. Ensure that client expectations are met by closely monitoring and communicating order status, identifying potential issues, and working proactively to resolve them.Order Management & Production Coordination: Oversee new item setup, project timelines, and execution by working cross-functionally with internal teams including sales, manufacturing, and preproduction to ensure on-time delivery and product quality.New Client Onboarding: Assist with the onboarding of new clients and guide them through Meyers' processes to ensure seamless project integration.Client Support: Provide ongoing support, responding to client inquiries and addressing any concerns related to quality issues, order timelines, product specifications, or similar support issues.Project Management: Manage multiple client orders simultaneously, ensuring that all orders are entered into Meyers' systems accurately and are executed according to schedule.Pricing & Quotations: Collaborate with sales and estimating teams to develop pricing quotes for clients. Ensure that all pricing and changes in project scope are clearly communicated to the client and internal teams.Client Retention & Satisfaction: Continuously work to build strong, long-lasting relationships with clients. Conduct post-production follow-ups to ensure satisfaction and identify opportunities for improvement.Required Skills & Qualifications
Proven experience in an Account Manager, Client Success, or similar role, preferably in the packaging, printing, or manufacturing industries.Strong organizational and project management skills, with the ability to handle multiple tasks and prioritize effectively.Exceptional verbal and written communication skills, with the ability to interact confidently with clients and internal teams.Proficient with Microsoft Office Suite (Word, Excel, Outlook) and industry-related software (ERP systems, quoting tools).Strong problem-solving skills and a customer-focused mindset, with the ability to proactively address client needs and concerns.A collaborative team player who thrives in a dynamic, fast-paced environment.Education & Experience
Bachelor's degree in graphic arts, business, marketing, or a related field, or equivalent work experience.5+ years of experience in client-facing account management or project management roles.Experience in the packaging, label, or printing industry preferred.
Meyers offers competitive compensation, including salary and commissions, a rich
benefits
package for our
full-time
employees (30+ hours a week) including
health, dental, and vision insurance,
401(k) retirement
plan and match, generous
paid time off ,
10 holidays ,
profit sharing ,
exercise room
and much more!
Meyers is an Equal Opportunity Employer and participates in E-Verify. We celebrate diversity and are committed to creating an inclusive environment for all employees.