Pacific Premier Bank
Bank Operations Specialist - Account Support
Pacific Premier Bank, Riverside, California, United States, 92504
Description
The Bank Operations Specialist - Account Support is responsible for high quality support and service focusing on new account origination and thorough review and analysis of consumer and business documents pertaining to customer deposit accounts based on applicable laws and bank policy. Provides proficient knowledge towards deposit account ownership, CDD/EDD, and documentation requirements for various consumer types, legal entity types, court/fiduciary accounts, Trusts, Decedent account disposition, Retirement plans, and Medallion Signature Guarantee. Expected to acquire, retain, and accurately apply individual state laws when reviewing customer documents and effectively communicate with branch personnel and internal business partners regarding requirements, questions, or missing information relating to document review. Perform daily and monthly functions supporting account data review in the bank core system for various department tasks.RESPONSIBILITIESRespond to Account Support phone line and servicing ticket system to provide effective and timely communication with Retail personnel and various business units throughout the Bank.Provide direction and support for performing the account opening process and account supersedes in the bank core system for all deposit applications (DD/SV/CD/IR/SDB).Determine correct account ownership and titling applicable to individual state laws.Analyze and review customer documents based on account ownership and applicable state law:Legal entity documents including, but not limited to, by-laws, operating agreements, partnership agreements, and articles of incorporation.Court/fiduciary documents including, but not limited to, Letters of Conservatorship, Guardianship, Court Blocked account assignments, Representative Payee, and Estates.External Power of Attorney documents.Trust documents.
Participate in retirement account administration for new and existing customer plans, directing branch personnel on documentation and process requirements for distributions, contributions, trustee transfers, rollovers, mandatory distributions, and beneficiary retirement accounts to ensure accurate customer reporting.Assist with existing HSA account transactions including, but not limited to, contributions, and distributions.Support review and disposition on decedent accounts applicable to individual state law, providing direction on proper documentation to collect and/or proper affidavit to perform.Perform document review for Medallion Signature Guarantee Complete daily and/or monthly functions supporting account data review and entry in the bank core system for deposit applications.Keeps management informed of department activities and of any significant problems.Participate in special department projects.Maintain current knowledge of all federal and state laws and regulations, along with the Bank's policies and procedures.Other duties as assigned.
QUALIFICATIONS3 - 5 years of deposit operations and new accounts required.Excellent data entry and typing skills required.Ability to efficiently adapt and move between various legal document types while processing.
A reasonable, good faith estimate of the minimum and maximum base salary or pay for this position is $18.41/hr. to $28.92/hr. Actual compensation will vary based on various factors including but not limited to location, experience, and performance. A discretionary bonus and/or business line incentive may be provided, in addition to a medical and other benefits, dependent on the position. For more information regarding our benefits, please visit
https://www.ppbi.com/careers.htmlCA (Los Angeles applicants): Applicants are notified that the Company is an insured depository institution subject to the restrictions and requirements of Section 19 of the Federal Deposit Insurance Act (12 CFR 303) ("Section 19"). In accordance with Section 19, the Company will consider an applicant's criminal history after an applicant is made a conditional offer of employment. Qualified applicants with criminal conviction records will be considered for employment in accordance with the Los Angeles Fair Chance Ordinance. Section 19 may prohibit the Company from employing an applicant with criminal conviction(s) for fraud, breach of trust, embezzlement, mishandling of money or any crime of violence may have a direct impact on the job duties as set forth in the job description and such convictions may result in withdrawal of a conditional offer of employment in accordance with the Los Angeles Fair Chance Ordinance. Because of the nature of our business, a review of your criminal history is necessary to comply with Section 19 and to avoid substantial risk to our business operations and licensing.#LI-MR1Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
The Bank Operations Specialist - Account Support is responsible for high quality support and service focusing on new account origination and thorough review and analysis of consumer and business documents pertaining to customer deposit accounts based on applicable laws and bank policy. Provides proficient knowledge towards deposit account ownership, CDD/EDD, and documentation requirements for various consumer types, legal entity types, court/fiduciary accounts, Trusts, Decedent account disposition, Retirement plans, and Medallion Signature Guarantee. Expected to acquire, retain, and accurately apply individual state laws when reviewing customer documents and effectively communicate with branch personnel and internal business partners regarding requirements, questions, or missing information relating to document review. Perform daily and monthly functions supporting account data review in the bank core system for various department tasks.RESPONSIBILITIESRespond to Account Support phone line and servicing ticket system to provide effective and timely communication with Retail personnel and various business units throughout the Bank.Provide direction and support for performing the account opening process and account supersedes in the bank core system for all deposit applications (DD/SV/CD/IR/SDB).Determine correct account ownership and titling applicable to individual state laws.Analyze and review customer documents based on account ownership and applicable state law:Legal entity documents including, but not limited to, by-laws, operating agreements, partnership agreements, and articles of incorporation.Court/fiduciary documents including, but not limited to, Letters of Conservatorship, Guardianship, Court Blocked account assignments, Representative Payee, and Estates.External Power of Attorney documents.Trust documents.
Participate in retirement account administration for new and existing customer plans, directing branch personnel on documentation and process requirements for distributions, contributions, trustee transfers, rollovers, mandatory distributions, and beneficiary retirement accounts to ensure accurate customer reporting.Assist with existing HSA account transactions including, but not limited to, contributions, and distributions.Support review and disposition on decedent accounts applicable to individual state law, providing direction on proper documentation to collect and/or proper affidavit to perform.Perform document review for Medallion Signature Guarantee Complete daily and/or monthly functions supporting account data review and entry in the bank core system for deposit applications.Keeps management informed of department activities and of any significant problems.Participate in special department projects.Maintain current knowledge of all federal and state laws and regulations, along with the Bank's policies and procedures.Other duties as assigned.
QUALIFICATIONS3 - 5 years of deposit operations and new accounts required.Excellent data entry and typing skills required.Ability to efficiently adapt and move between various legal document types while processing.
A reasonable, good faith estimate of the minimum and maximum base salary or pay for this position is $18.41/hr. to $28.92/hr. Actual compensation will vary based on various factors including but not limited to location, experience, and performance. A discretionary bonus and/or business line incentive may be provided, in addition to a medical and other benefits, dependent on the position. For more information regarding our benefits, please visit
https://www.ppbi.com/careers.htmlCA (Los Angeles applicants): Applicants are notified that the Company is an insured depository institution subject to the restrictions and requirements of Section 19 of the Federal Deposit Insurance Act (12 CFR 303) ("Section 19"). In accordance with Section 19, the Company will consider an applicant's criminal history after an applicant is made a conditional offer of employment. Qualified applicants with criminal conviction records will be considered for employment in accordance with the Los Angeles Fair Chance Ordinance. Section 19 may prohibit the Company from employing an applicant with criminal conviction(s) for fraud, breach of trust, embezzlement, mishandling of money or any crime of violence may have a direct impact on the job duties as set forth in the job description and such convictions may result in withdrawal of a conditional offer of employment in accordance with the Los Angeles Fair Chance Ordinance. Because of the nature of our business, a review of your criminal history is necessary to comply with Section 19 and to avoid substantial risk to our business operations and licensing.#LI-MR1Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)