IT Support Specialist II

JOB REQUIREMENTS: Heartland Technology Group Description:Position Summary: The IT Support Specialist Il provides superior day-to-day hands-on support to the organization\'s end user laptops, desktops, peripherals, software applications, mobile devices, printers, and other tools that the end-users are provided. This position interfaces directly with internal customers and business units, provisioning solutions and troubleshooting user issues to resolution. This role provides 1-to-1 end user support and training. Additionally, this role serves as on-call support in a rotational basis for the entire enterprise. Typically, this role works onsite at an HBS client, full time. Roles and Responsibilities/ Essential Functions: * Provide First and Second tier support of PC hardware & software, desk phones, printers, mobile devices, and other computer related equipment. * Responsible for ticketing system entry and ticket maintenance/documentation; includes updating and maintaining Inventory records. * Track, route, and redirect problems to correct resources. * Identify PC hardware warranty repair and resolve as required. * Provide timely and relevant updates to end users. * Maintains currency of knowledge with respect to technology, equipment, industry trends, regulations, standards and/or systems. * Participate in the on-call support rotation. Requirements:Competencies: * Customer Oriented: A desire to serve both external and internal clients by focusing effort on meeting the client\'s needs, understanding their concerns, and seeking to build trust. * Communication: The ability to promote understanding through exceptional written, oral, interpersonal, and presentation skills. * Analytical Skills: The ability of the individual to gather raw data and to process that data into a meaningful form. * Problem Solving: The ability of the individual to recognize courses of action which can be taken to handle problems or potential problems and applying contingency plans to solve those problems. * Adaptability: The extent to which an individual can fit into a changing working environment. * Initiative: The ability of the individual to act and take steps to solve or settle an issue. * Motivation: The ability of the individual to inspire and encourage others to reach a goal. * Autonomy: The ability of the individual to complete assigned tasks with little oversight. * Relationship Building: The ability of the individual to establish and maintain a good rapport and cooperative relationship with customers and co-workers. Required Experience: * 2 years experience troubleshooting windows PC\'s * In depth knowledge of Window desktop operating systems * Basic Knowledge of Windows Server Operating Systems and roles. Preferred Experience: * 2-4 years related experience Required Skills, Education and/ or Certifications: * None Preferred Skills, Education and/ or Certifications: * Bachelors or Associates Degree in IT Related Field Equal Opportunity Employer - Including Disabled and Veterans #HBS Apply Here: https://www.click2apply.net/pAaXdxU5annEATe8wFglJL PI249379327 ***** APPLICATION INSTRUCTIONS: Apply Online: https://www.click2apply.net/pAaXdxU5annEATe8wFglJL