Enterprise Holdings
Technical Support Specialist - Enterprise Car Sales
Enterprise Holdings, St Louis, Missouri, United States,
Overview:
As we continue to build our team in support of our vision to be the worlds best and most trusted mobility company, we are excited to announce the opening of a Technical Support Specialist with our Enterprise Car Sales Technology Support Team.About the RoleThe Technical Support Specialist plays a critical role in the Car Sales department, providing advanced technical support, business analysis, and project management. This position works closely with cross-functional teams to analyze business needs, manage critical support functions, and contribute to the successful opening of new dealerships. The role ensures that technology solutions are reliable and aligned with business goals.Being a member of the Car Sales Technology Support team offers many advantages including exposure to several applications and vendor products, multi-faceted roles and experiences, cross-functional team collaboration, and the ability to see the immediate impact of contributions. If you can effectively navigate change and enjoy wearing many hats you will find this an opportunity to maximize skill diversity, learn many facets of Car Sales processes and systems, and build broad IT and Project Management experience.Enterprise offers an excellent benefits package with market-competitive pay, comprehensive healthcare packages, 401k matching & profit sharing, schedule flexibility, paid time off, and organizational growth potential. This position is located at our Corporate Headquarters in Clayton, MO and is not eligible for remote work.Compensation decisions will be made based on factors that include, but are not limited to experience, education, location and skill levelCompany OverviewEnterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers.Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.3 million vehicles and accounted for nearly $35 billion in revenue through a network of more than 10,000 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories.Responsibilities:We are hiring now for immediate openings. Responsibilities include:Conduct advanced trend analysis and root cause analysis to proactively address issues and improve system performanceAnalyze, test, and validate supported applications and technologies, ensuring their reliability and efficiencyProduce and manage comprehensive solution documentation for a variety of stakeholdersProvide on-call, advanced escalation support on a rotational schedule after normal business hours and on weekendsPerform complex data analysis to support customer and management requests, providing data-driven recommendations.Develop and maintain a suite of reports (daily, weekly, monthly, quarterly, and annual YOY) for internal management and IT stakeholdersCollaborate with various departments to identify business support needs, particularly for new technology deployment and developmentSupport project management activities related to opening new dealerships, ensuring visibility and coordination across teams, including Facilities and ITMonitor and assess the effectiveness of service level agreements, suggesting new agreements to manage customer expectations and quality standardsParticipate in the development of new support solutions and strategies based on trend analysis and evolving business needsCentralize communication efforts for management and global audiences, ensuring clear and consistent messagingEnsure adherence to quality standards, processes, and procedures through regular quality assurance auditsAdditional ResponsibilitiesSeek to improve job performance through self-assessment, skill development, training and goal setting.Maintain a regular and reliable level of attendance and punctuality.Perform miscellaneous job-related duties as assigned.Competency Based:CommunicationDetail-OrientedEthics and ValuesFlexibilityProblem SolvingResults-OrientedEqual Opportunity Employer/Disability/VeteransQualifications:Minimum:HS Diploma, GED, or Equivalent requiredMust be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the futureMust have 2+ years of experience troubleshooting business or personal PC hardware/software
Must have 1+ years of experience in a customer facing role
PreferredBachelor's degree strongly preferredProject facilitation, coordination, or management experience
As we continue to build our team in support of our vision to be the worlds best and most trusted mobility company, we are excited to announce the opening of a Technical Support Specialist with our Enterprise Car Sales Technology Support Team.About the RoleThe Technical Support Specialist plays a critical role in the Car Sales department, providing advanced technical support, business analysis, and project management. This position works closely with cross-functional teams to analyze business needs, manage critical support functions, and contribute to the successful opening of new dealerships. The role ensures that technology solutions are reliable and aligned with business goals.Being a member of the Car Sales Technology Support team offers many advantages including exposure to several applications and vendor products, multi-faceted roles and experiences, cross-functional team collaboration, and the ability to see the immediate impact of contributions. If you can effectively navigate change and enjoy wearing many hats you will find this an opportunity to maximize skill diversity, learn many facets of Car Sales processes and systems, and build broad IT and Project Management experience.Enterprise offers an excellent benefits package with market-competitive pay, comprehensive healthcare packages, 401k matching & profit sharing, schedule flexibility, paid time off, and organizational growth potential. This position is located at our Corporate Headquarters in Clayton, MO and is not eligible for remote work.Compensation decisions will be made based on factors that include, but are not limited to experience, education, location and skill levelCompany OverviewEnterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers.Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.3 million vehicles and accounted for nearly $35 billion in revenue through a network of more than 10,000 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories.Responsibilities:We are hiring now for immediate openings. Responsibilities include:Conduct advanced trend analysis and root cause analysis to proactively address issues and improve system performanceAnalyze, test, and validate supported applications and technologies, ensuring their reliability and efficiencyProduce and manage comprehensive solution documentation for a variety of stakeholdersProvide on-call, advanced escalation support on a rotational schedule after normal business hours and on weekendsPerform complex data analysis to support customer and management requests, providing data-driven recommendations.Develop and maintain a suite of reports (daily, weekly, monthly, quarterly, and annual YOY) for internal management and IT stakeholdersCollaborate with various departments to identify business support needs, particularly for new technology deployment and developmentSupport project management activities related to opening new dealerships, ensuring visibility and coordination across teams, including Facilities and ITMonitor and assess the effectiveness of service level agreements, suggesting new agreements to manage customer expectations and quality standardsParticipate in the development of new support solutions and strategies based on trend analysis and evolving business needsCentralize communication efforts for management and global audiences, ensuring clear and consistent messagingEnsure adherence to quality standards, processes, and procedures through regular quality assurance auditsAdditional ResponsibilitiesSeek to improve job performance through self-assessment, skill development, training and goal setting.Maintain a regular and reliable level of attendance and punctuality.Perform miscellaneous job-related duties as assigned.Competency Based:CommunicationDetail-OrientedEthics and ValuesFlexibilityProblem SolvingResults-OrientedEqual Opportunity Employer/Disability/VeteransQualifications:Minimum:HS Diploma, GED, or Equivalent requiredMust be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the futureMust have 2+ years of experience troubleshooting business or personal PC hardware/software
Must have 1+ years of experience in a customer facing role
PreferredBachelor's degree strongly preferredProject facilitation, coordination, or management experience