Staffing Account Manager

About Sound:Headquartered in Tacoma, WA, Sound Physicians is a physician-founded and led, national, multi-specialty medical group made up of more than 1,000 business colleagues and 4,000 physicians, APPs, CRNAs, and nurses practicing in 400-plus hospitals across 45 states. Founded in 2001, and with specialties in emergency and hospital medicine, critical care, anesthesia, and telemedicine, Sound has a reputation for innovating and leading through an ever-changing healthcare landscape — with patients at the center of the universe.Sound Physicians offers a competitive benefits package inclusive of the items below, and more:Medical insurance, Dental insurance, and Vision insuranceHealth care and dependent care flexible spending account401(k) retirement savings plan with a company matchPaid time off (PTO) begins accruing immediately upon start date at a rate of 15 days per year, in accordance with Sound's PTO policyTen company-paid holidays per yearAbout the Role:As a Staffing Account Manager, you will be identifying and qualifying clinicians to support our staffing goals. Our SAMs are responsible for onboarding and obtaining clinician’s availability to support site teams in preparing hospital schedules. A successful SAM will develop and maintain strong working relationships while expertly managing our temporary labor cost.The Details: This role will require limited travel (In this role, you will be responsible for:Active ownership in communications with all temporary clinicians to fill gaps on schedules, including confirming shifts and creation of confirmation detail lettersTemp Labor Sourcing and Qualifications ReviewLiaison for temp labor orientations and clinical shifts to build and maintain hospital staffing schedulesAttending all local and regional calls and representing the Staffing Department in a professional mannerPartnering with Echo Recruiters to identify new incoming clinicians as well as maintaining ongoing relationships with active temporary cliniciansDeveloping successful relationships with all internal and external stakeholders and with clinicians to achieve the goals and objectives identified by the customerProviding a consultative approach to removing barriers and identifying solutionsPartnering with field operations to drive down and manage temporary labor costsForecasting, evaluating, and managing clinician roster and benchAuditing staffing success, KPIs, and escalating areas of concern and mitigating riskEnsuring the accuracy of temp payroll and timesheetsTraining and maintaining a dotted line relationship with Practice Coordinators and Managers regarding the staffing functionsManaging 3 Party vendor relationshipsMaintaining an active roster with 4/1 ratio for Open FTE’s and 1 per each FTE in Staffing ModelAccountable for accurate available to schedule dates (ASDs) for the labor you manageEvaluating W2 Contractual Shift Obligations monthlyOn-Call: SAM will handle any staffing emergencies that may arise after business hours, to the best of their abilityManaging SAS Terms/Non-starts/DeactivationsEducating temp labor process for new Practice managers and CoordinatorsMaintaining site schedule needs during periods of PC and PM attritionMonitoring current process to ensure Practice Managers are following processesSME’s of process and technology (Temp Labor process, Shift Admin, Salesforce)Escalating systemic process breaks to Director of OperationsEscalation of process not being followed to Medical Director/RMDPartnering with practice managers to guide them through scheduling best practicesResponsibility for and knowledge of temp labor budget b-i-weekly review of BTR tool and uses to make decisions on forecasting temp labor needsWhat we are looking for:A successful candidate will have a demonstrated track record of a combination of these values, knowledge, and experience:Values :Resourceful : Proactive willingness to utilize available information and tools to figure things outAdaptable : Demonstrates flexibility and a willingness to change as circumstances evolveCollaborative : Demonstrates the ability to work well with others to accomplish a goal and get the work done; takes opinions of others into consideration; includes others in the decision-making processIntellectually curious:

Demonstrates a genuine interest in learning new things and wants to know the reason “why” behind the way things are donePassionate : Demonstrates a genuine enthusiasm for and excitement about the work; gets others excited about work or projects they're involved in and working onStrategic thinker:

Demonstrates the ability to look at the big picture and proactively develop a plan of actionTeamwork:

Demonstrates the ability to pull people together into highly effective teams along with ability to work in a highly matrixed organizationCommunication:

The ability to speak, write, and listen clearly and consistentlyRelationship Building and Maintenance:

The ability to create and nourish healthy, strong relationships, as the face of SoundKnowledge

:Associate’s Degree, or an equivalent combination work experience and educationAbility to interact and communicate with individuals at all levels of organizationAbility to multi-task and prioritize workload in a fast-paced environmentProficiency with Microsoft Office SuiteExperience:1 year experience in a Staffing Consultant positionExpert in the staffing consultant roleScheduling and forecastingOperating, policy and procedureEffective presentation skillsStrong negotiation skillsStrong response timesSound Physicians is an Equal Employment Opportunity (EEO) employer and is committed to diversity, equity, and inclusion at the bedside and in our workforce. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by federal, state, or local laws.This job description reflects the present requirements of the position. As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment.

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