The RealReal
Senior Strategic Initiatives and Merch Operations Director
The RealReal, San Francisco, California, United States, 94199
About The RoleWe are seeking a strategic and dynamic Senior Director to lead the seamless execution of business-driving strategic initiatives and innovative projects. The ideal candidate will possess a deep understanding of the retail industry, be data-driven, and demonstrate strong operational and financial acumen. Additionally, this individual will excel at fostering cross-functional collaboration.
From Day 1, the Senior Director will significantly impact our productivity by streamlining strategic initiatives, overseeing program management, and effectively communicating objectives across departments. The successful candidate will have a proven track record in a business management role, with a particular emphasis on executive-level advising and cross-functional collaboration.
What You Get To Do Every Day
Partner with key stakeholders across Pricing, Planning, Merchandising, Site Merchandising/Digital, Vendor, Retail, Marketing, Product and Technology teams to define strategic roadmaps, prioritize features and projects based on business impact, and align on functional requirements.
Key projects include: ML and product, condition and copy automation, Dropship, International, Supply initiatives and other LRP strategic projects.
Facilitate effective communication and alignment across departments, ensuring the successful execution of key initiatives and fostering a collaborative environment.
Establish and monitor critical KPIs to measure success and guide decision-making processes, ensuring alignment with overall business goals.
Oversee cross-functional teams in managing key projects and initiatives, tracking progress, and removing operational roadblocks to ensure timely and successful outcomes.
Prepare and deliver comprehensive reports, presentations, and updates for the executive team, clearly communicating progress, insights, and recommendations.
Continuously research market trends and explore new opportunities to develop innovative strategies and programs. Develop robust business cases for new initiatives to drive growth and competitive advantage.
Track and evaluate project performance through detailed business and financial analysis. Provide data-driven recommendations based on KPI insights to inform strategic decisions.
Partner with TRR Operations, Merchandising, Product and Tech teams to streamline processes and drive more efficiencies around product intake, attribution, condition and taxonomy.
Maintain a deep understanding of the competitive landscape, consumer trends, and The RealReal's market positioning. Utilize this knowledge to inform strategy and identify new growth opportunities.
Proactively identify and implement improvements in processes and workflows to enhance efficiency and effectiveness across the organization.
What You Bring To The Role
Minimum Requirements:
Bachelor's degree required, MBA a plus
10+ years of experience in retail strategy, management consulting, or retail product strategy.
Proven track record of developing and executing successful projects and strategies within a retail or tech organization.
Strong leader who can help drive cross functional teams and encourage a high level of ownership/accountability and productivity.
Ability to assess the business based on data and offer insights and recommendations.
Excellent analytical and problem-solving abilities.
Exceptional communication and presentation skills.
Ability to quickly establish credibility, trust and respect with peers, business partners, senior leadership
Ability to remain flexible and change strategies as business needs dictate.
Ability to roll your sleeves up in a hands-on environment - being able to zoom out and zoom in.
Ability to travel 30%
Compensation, Benefits, + Perks
Employee Stock Purchase Plan
401K with Company Match
Medical, Dental & Vision Insurance
Paid Parental Leave
Unlimited Discretionary Time Off (DTO)* and 10 Paid Company Holidays
Unlimited DTO with Manager approval
The expected salary range for this role is $205,000-$245,000. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.
The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with more than 30 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off and direct shipping. We do all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as handling shipping and customer service. At our 13 retail locations, including our twelve shoppable stores, customers can sell, meet with our experts and receive free valuations.
The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
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From Day 1, the Senior Director will significantly impact our productivity by streamlining strategic initiatives, overseeing program management, and effectively communicating objectives across departments. The successful candidate will have a proven track record in a business management role, with a particular emphasis on executive-level advising and cross-functional collaboration.
What You Get To Do Every Day
Partner with key stakeholders across Pricing, Planning, Merchandising, Site Merchandising/Digital, Vendor, Retail, Marketing, Product and Technology teams to define strategic roadmaps, prioritize features and projects based on business impact, and align on functional requirements.
Key projects include: ML and product, condition and copy automation, Dropship, International, Supply initiatives and other LRP strategic projects.
Facilitate effective communication and alignment across departments, ensuring the successful execution of key initiatives and fostering a collaborative environment.
Establish and monitor critical KPIs to measure success and guide decision-making processes, ensuring alignment with overall business goals.
Oversee cross-functional teams in managing key projects and initiatives, tracking progress, and removing operational roadblocks to ensure timely and successful outcomes.
Prepare and deliver comprehensive reports, presentations, and updates for the executive team, clearly communicating progress, insights, and recommendations.
Continuously research market trends and explore new opportunities to develop innovative strategies and programs. Develop robust business cases for new initiatives to drive growth and competitive advantage.
Track and evaluate project performance through detailed business and financial analysis. Provide data-driven recommendations based on KPI insights to inform strategic decisions.
Partner with TRR Operations, Merchandising, Product and Tech teams to streamline processes and drive more efficiencies around product intake, attribution, condition and taxonomy.
Maintain a deep understanding of the competitive landscape, consumer trends, and The RealReal's market positioning. Utilize this knowledge to inform strategy and identify new growth opportunities.
Proactively identify and implement improvements in processes and workflows to enhance efficiency and effectiveness across the organization.
What You Bring To The Role
Minimum Requirements:
Bachelor's degree required, MBA a plus
10+ years of experience in retail strategy, management consulting, or retail product strategy.
Proven track record of developing and executing successful projects and strategies within a retail or tech organization.
Strong leader who can help drive cross functional teams and encourage a high level of ownership/accountability and productivity.
Ability to assess the business based on data and offer insights and recommendations.
Excellent analytical and problem-solving abilities.
Exceptional communication and presentation skills.
Ability to quickly establish credibility, trust and respect with peers, business partners, senior leadership
Ability to remain flexible and change strategies as business needs dictate.
Ability to roll your sleeves up in a hands-on environment - being able to zoom out and zoom in.
Ability to travel 30%
Compensation, Benefits, + Perks
Employee Stock Purchase Plan
401K with Company Match
Medical, Dental & Vision Insurance
Paid Parental Leave
Unlimited Discretionary Time Off (DTO)* and 10 Paid Company Holidays
Unlimited DTO with Manager approval
The expected salary range for this role is $205,000-$245,000. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.
The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with more than 30 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off and direct shipping. We do all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as handling shipping and customer service. At our 13 retail locations, including our twelve shoppable stores, customers can sell, meet with our experts and receive free valuations.
The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
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