Program Sales Manager (hybrid)

** Program Sales Manager (hybrid)****Job Category****:** Sales **Requisition Number****:** PROGR001582 Showing 1 location **Job Details****Description**Jewelers Mutual, the nation's only company exclusively insuring the jewelry industry is hiring for a **Program Sales Manager!**We are a company that is driven by our core values of Agility, Accountability and Relevancy! We will raise the tide of the Jewelry Industry through our people, our customer commitment and our technology.**COVID-19 Update:** Jewelers Mutual recognizes the impact of COVID 19 and our employees safety is at the forefront of our response to this pandemic. We have created an Emergency Response and Readiness (ERR) team to daily monitor and assess the COVID-19 situation. Protocols have been established to ensure a safe and healthy workplace and our employees can find comfort in knowing their safety is our number one priority.**About the Neenah, WI Corporate Office:**The JM Corporate Campus is in a prime location set back among the trees. The state of the art facility offers an onsite Starbucks, fitness center, gem gallery and our 24 Carat Caf that serves breakfast, lunch and offers free gourmet coffee and teas.**Position Summary:**The Program Sales Manager acts as a liaison between Jewelers Mutual and our jeweler clients who benefit from the programs Jewelers Mutual offers to the jewelry industry. They are responsible for coordinating various aspects of the client relationship as well as managing and serving internal customers. The position works closely with Business Development the team of Jewelers Mutual sales managers, Product & Risk Management, and Marketing to achieve corporate and department goals.**ESSENTIAL DUTIES AND RESPONSIBILITIES** include the following. Other duties may be assigned.* Manage time efficiently while prioritizing daily tasks and call-out campaigns* Serve as the clients program support resource by guiding them to success in their program and resolving any questions or concerns.* Coordinate onboarding of new program participants, including program setup and training of a new client,* Lead initiatives such as call out efforts, e-mail campaigns, and additional training sessions to drive increased jeweler program performance* Coordinate and lead client meetings; troubleshoot and resolve client issues; coordinate marketing materials* Work as a subject matter expert on one or more program offerings* Maintain positive client relationship in an effort to drive program participation and identify additional opportunities* Conduct goal setting meetings and administers quarterly program business reviews.* Work cohesively with the agency sales division and key JM agents to drive program business* Serve as a resource for key JM agent partners performing duties such as ongoing training for our JM programs and working with their jewelers from initial lead to selling, providing consistent communication to all parties involved* Provide reporting and benefit summaries to JM agents and ASM team members* Provide feedback to appropriate business areas for future product enhancements* Facilitate jeweler and agent facing webinars to enhance customer experience* Lead assigned projects to completion from beginning to end.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.**PRINCIPAL WORKING RELATIONSHIPS**Internal: Works cohesively with all departmentsExternal: Jewelers, agents, and industry organizations**EDUCATION AND/OR EXPERIENCE*** High school diploma required, Advanced degree preferred* Must have a minimum of 3 years of related experience and/or training.* Must have experience with client interaction and relationship development**COMPUTER SKILLS**To perform this job successfully, an individual should have knowledge of MS Office and advanced ability in MS Word and Excel. Ability to use the Companys policy, claims and customer relationship management computer systems.**Qualifications****Skills****Behaviors****:****Motivations****:****Education****Experience****Licenses & Certifications**