University of California San Francisco
HOUDINI Link Lead Navigator
University of California San Francisco, San Francisco, California, United States, 94199
The HOUDINI Link Lead Navigator will provide ongoing support and/or consultation to the navigator team regarding the day-to-day operations of the program checking data entry for consistency and errors, providing suggestions and ideas to improve workflows, assisting the Project Director with onboarding tasks of new navigators and outreach to community partners & organizations. The lead navigator will also verify that program referrals meet eligibility criteria prior to enrollment and collect Patient Satisfaction Surveys and missing data for all participants at 3- and 6-month data collection timepoints. The lead navigator may facilitate occasional navigator meetings to review cases, discuss or navigate challenges, or celebrate successes. HOUDINI Link is a small yet efficient team, therefore the lead navigator may also maintain a small caseload of five participants, take on navigator responsibilities or fill in as needed when other navigators are out.
Project HOUDINI LINK (Hospital Opioid Use Disorder treatment INItiation and LINKage to care) will provide medication assisted treatment (MOUD) and comprehensive psychosocial services to individuals aged 18 and older with opioid use disorder (OUD) who present to Zuckerberg San Francisco General (ZSFG). The population of focus will be hospitalized patients who are initiated on MAT for OUD, San Francisco residents and referred to diverse outpatient MOUD programs within San Francisco. Patient navigators will work closely with multi-disciplinary teams of nurses, physicians, social workers, etc. at ZSFG to link and retain enrolled patients in outpatient care using contingency management and motivational interviewing. Patient Navigators are also responsible for recruiting project participants, linking patients to primary care and mental health care as necessary, and re-engaging patients that may drop-out from MOUD. Acts as a communication liaison to various treatment providers and organizations. Facilitates patient scheduling as needed. Provides support during clinic visit as needed. Gathers and documents patient issues, barriers, or concerns through regular patient visits and perform data collection for ongoing program evaluation.
Required Qualifications
Bachelor's degree in related area and minimum five years of experience or equivalent experience / training.
Advanced knowledge of Patient Rights & Responsibilities, Joint Commission standards, and Centers for Medicare / Medicaid regulations. Knowledge of Medical Terminology. Advanced knowledge of data collection, compilation, and analytical techniques.
Advanced skills to comprehend and assess patient's grievances to quickly locate appropriate resource for assistance. Advanced knowledge of the organization and how to get issues resolved.
Advanced interpersonal and customer service skills. Ability to communicate and resolve issues effectively with a diverse population of patients, staff and physicians.
Advanced analytical and problem-solving skills. Ability to develop solutions and recommend changes and follow through with implementation.
Advanced written and verbal communication skills.
Proficiency with Windows-based software including Microsoft word, Excel, Outlook. Knowledge of computer systems and software used in functional area.
Strong ability to uphold professional boundaries
Knowledge of various supportive counseling strategies (Motivational interviewing, wellness & recovery principles, harm reduction & recovery, trauma informed care, culturally responsive care, group facilitation and more)
Training and experience in delivering behavioral health interventions to persons with substance use disorders as well as conducting point of care urine drug screes with fidelity to established policies & procedures.
Strong skills to work as part of a team, to prioritize and handle multiple tasks simultaneously and work independently in a fast-paced environment with minimal supervision. Ability to work collaboratively with other community agencies.
Ability to remain calm under pressure and apply sound judgment.
Strong aptitude to provide culturally and linguistically appropriate behavioral health services to the population of focus.
Preferred Qualifications
Ability to speak, write, and understand Spanish
License/Certification
Registration with a California approved Substance Abuse Counselor Certification Organization.
Completed counselor certification may be provided in lieu of counselor registration/ or 5 years of equivalent experience/training in substance use disorder field.
Nine-hour law/ethics and confidentiality online course to be completed through CCAAP upon being hired.
About UCSF
The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.
Pride Values
UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values. In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu.
Equal Employment Opportunity
The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Organization
Campus
Job Code and Payroll Title
006939 PAT NAVGTR NON-CLIN 4
Job Category
Operational Excellence - Lean Transformation, Professional (Non-Clinical), Professional and Managerial
Bargaining Unit
99 - Policy-Covered (No Bargaining Unit)
Employee Class
Career
Percentage
100%
Location
Zuckerberg San Francisco General (ZSFG)
Shift
Days
Shift Length
8 Hours
Additional Shift Details
M-F 8am-5pm
#J-18808-Ljbffr
Project HOUDINI LINK (Hospital Opioid Use Disorder treatment INItiation and LINKage to care) will provide medication assisted treatment (MOUD) and comprehensive psychosocial services to individuals aged 18 and older with opioid use disorder (OUD) who present to Zuckerberg San Francisco General (ZSFG). The population of focus will be hospitalized patients who are initiated on MAT for OUD, San Francisco residents and referred to diverse outpatient MOUD programs within San Francisco. Patient navigators will work closely with multi-disciplinary teams of nurses, physicians, social workers, etc. at ZSFG to link and retain enrolled patients in outpatient care using contingency management and motivational interviewing. Patient Navigators are also responsible for recruiting project participants, linking patients to primary care and mental health care as necessary, and re-engaging patients that may drop-out from MOUD. Acts as a communication liaison to various treatment providers and organizations. Facilitates patient scheduling as needed. Provides support during clinic visit as needed. Gathers and documents patient issues, barriers, or concerns through regular patient visits and perform data collection for ongoing program evaluation.
Required Qualifications
Bachelor's degree in related area and minimum five years of experience or equivalent experience / training.
Advanced knowledge of Patient Rights & Responsibilities, Joint Commission standards, and Centers for Medicare / Medicaid regulations. Knowledge of Medical Terminology. Advanced knowledge of data collection, compilation, and analytical techniques.
Advanced skills to comprehend and assess patient's grievances to quickly locate appropriate resource for assistance. Advanced knowledge of the organization and how to get issues resolved.
Advanced interpersonal and customer service skills. Ability to communicate and resolve issues effectively with a diverse population of patients, staff and physicians.
Advanced analytical and problem-solving skills. Ability to develop solutions and recommend changes and follow through with implementation.
Advanced written and verbal communication skills.
Proficiency with Windows-based software including Microsoft word, Excel, Outlook. Knowledge of computer systems and software used in functional area.
Strong ability to uphold professional boundaries
Knowledge of various supportive counseling strategies (Motivational interviewing, wellness & recovery principles, harm reduction & recovery, trauma informed care, culturally responsive care, group facilitation and more)
Training and experience in delivering behavioral health interventions to persons with substance use disorders as well as conducting point of care urine drug screes with fidelity to established policies & procedures.
Strong skills to work as part of a team, to prioritize and handle multiple tasks simultaneously and work independently in a fast-paced environment with minimal supervision. Ability to work collaboratively with other community agencies.
Ability to remain calm under pressure and apply sound judgment.
Strong aptitude to provide culturally and linguistically appropriate behavioral health services to the population of focus.
Preferred Qualifications
Ability to speak, write, and understand Spanish
License/Certification
Registration with a California approved Substance Abuse Counselor Certification Organization.
Completed counselor certification may be provided in lieu of counselor registration/ or 5 years of equivalent experience/training in substance use disorder field.
Nine-hour law/ethics and confidentiality online course to be completed through CCAAP upon being hired.
About UCSF
The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.
Pride Values
UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values. In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu.
Equal Employment Opportunity
The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Organization
Campus
Job Code and Payroll Title
006939 PAT NAVGTR NON-CLIN 4
Job Category
Operational Excellence - Lean Transformation, Professional (Non-Clinical), Professional and Managerial
Bargaining Unit
99 - Policy-Covered (No Bargaining Unit)
Employee Class
Career
Percentage
100%
Location
Zuckerberg San Francisco General (ZSFG)
Shift
Days
Shift Length
8 Hours
Additional Shift Details
M-F 8am-5pm
#J-18808-Ljbffr