Cape Fox Corporation
Training Application Database & Help Desk Support Specialist
Cape Fox Corporation, Washington, District of Columbia, us, 20022
Training Application Database & Help Desk Support Specialist - (7676)
Job Title: Training Application Database & Help Desk Support Specialist Job Summary The purpose of this order is to provide the necessary level of professional and technical support required to facilitate the overall operational objectives of USAID and Human Capital and Talent Management (HCTM) Center for Professional Development (CPD) programs and functions. The Contractor will provide training consultation, development, facilitation and administration support on a full-time basis in support of HCTM/CPD’s mission and its Global Workforce Learning Strategy (GWLS) objective to strengthen the capacity of the Agency’s global workforce by ensuring they are well-equipped with the knowledge, skills, abilities and resources to administer programs around the world. The candidate will respond to HCTM needs in the training and employee development programs and initiatives, network with HR colleagues and other USAID units and perform the following tasks with deliverables as described. Duties include: Maintain and regularly update USAID University LMS Resource Center with documentation and resources included in the online Resource Center for HCTM and all other bureaus, offices and missions worldwide. Essential functions of the job: Set up user accounts and integrate user data with HCTM data systems. Respond to inquiries on course uploading procedures and status. Responses should include types of inquiries resolved and the amount of time it took to resolve the issue. Respond to requests for specific database queries to satisfy reporting requirements. Support the evaluation and survey process. Provide assistance to the participants and the instructor on how to use the online evaluation system. Provide, upon request, appropriate training reports to HCTM staff, managers and others as appropriate. Provide technical support to resolve problems associated with the LMS implementation. Add new users and maintain updates of user profile data; assign and manage security access for course LMS. Train Agency’s training officers on LMS Admin Functions. Generate reports as requested for all Agency stakeholders. Assist USAID Bureau and Office training staff and coordinators and vendor specialists to resolve system user issues. Test courses uploaded into the LMS to verify the course is working as required in accordance with LMS, Section 508, and Agency CPU standards. Respond to LMS and training related inquiries generated via telephone and e-mail. Provide various reports related to user activity and course completions. Update students’ records in the LMS with information on who attended and completed the training. Additional Duties Provide broad-scoped logistical and technical support for the Division and staff of the assigned Unit. Work with training coordinators worldwide; collaborate with subject matter experts. All work must meet or exceed generally accepted performance and quality standards for professional business organizations. Additional duties as assigned. Travel Requirements:
0 - 10% Job Requirements Education and/or Experience: Must have experience providing activities related to the administration of computerized databases and experience providing support to end users on a variety of issues; ability to identify, research, and resolve technical problems; respond to telephone calls, email and personnel requests for technical support; documents, tracks, and monitors the problem to ensure a timely resolution. Must be capable of performing all assigned tasks with minimal guidance from the CPD Program Manager. Qualifications and Requirements: Must possess qualities in the following areas: customer-service skills; listening skills; problem-solving skills; speaking skills; and writing skills. Ability to work under deadline pressure, handle stress and deliver professional results. Long hours and weekends may be required to meet deliverables. Strong written and oral communication skills, organizational skills, and attention to detail. Self-motivated with minimal oversight. Computer skills including Microsoft Word, Excel, PowerPoint, and Outlook. Some travel may be required. Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. MUST BE ABLE TO OBTAIN AND MAINTAIN USAID FACILITY ACCESS. Category:
Training Location:
USAID - Washington, DC - Washington, DC 20004 US (Primary)
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Job Title: Training Application Database & Help Desk Support Specialist Job Summary The purpose of this order is to provide the necessary level of professional and technical support required to facilitate the overall operational objectives of USAID and Human Capital and Talent Management (HCTM) Center for Professional Development (CPD) programs and functions. The Contractor will provide training consultation, development, facilitation and administration support on a full-time basis in support of HCTM/CPD’s mission and its Global Workforce Learning Strategy (GWLS) objective to strengthen the capacity of the Agency’s global workforce by ensuring they are well-equipped with the knowledge, skills, abilities and resources to administer programs around the world. The candidate will respond to HCTM needs in the training and employee development programs and initiatives, network with HR colleagues and other USAID units and perform the following tasks with deliverables as described. Duties include: Maintain and regularly update USAID University LMS Resource Center with documentation and resources included in the online Resource Center for HCTM and all other bureaus, offices and missions worldwide. Essential functions of the job: Set up user accounts and integrate user data with HCTM data systems. Respond to inquiries on course uploading procedures and status. Responses should include types of inquiries resolved and the amount of time it took to resolve the issue. Respond to requests for specific database queries to satisfy reporting requirements. Support the evaluation and survey process. Provide assistance to the participants and the instructor on how to use the online evaluation system. Provide, upon request, appropriate training reports to HCTM staff, managers and others as appropriate. Provide technical support to resolve problems associated with the LMS implementation. Add new users and maintain updates of user profile data; assign and manage security access for course LMS. Train Agency’s training officers on LMS Admin Functions. Generate reports as requested for all Agency stakeholders. Assist USAID Bureau and Office training staff and coordinators and vendor specialists to resolve system user issues. Test courses uploaded into the LMS to verify the course is working as required in accordance with LMS, Section 508, and Agency CPU standards. Respond to LMS and training related inquiries generated via telephone and e-mail. Provide various reports related to user activity and course completions. Update students’ records in the LMS with information on who attended and completed the training. Additional Duties Provide broad-scoped logistical and technical support for the Division and staff of the assigned Unit. Work with training coordinators worldwide; collaborate with subject matter experts. All work must meet or exceed generally accepted performance and quality standards for professional business organizations. Additional duties as assigned. Travel Requirements:
0 - 10% Job Requirements Education and/or Experience: Must have experience providing activities related to the administration of computerized databases and experience providing support to end users on a variety of issues; ability to identify, research, and resolve technical problems; respond to telephone calls, email and personnel requests for technical support; documents, tracks, and monitors the problem to ensure a timely resolution. Must be capable of performing all assigned tasks with minimal guidance from the CPD Program Manager. Qualifications and Requirements: Must possess qualities in the following areas: customer-service skills; listening skills; problem-solving skills; speaking skills; and writing skills. Ability to work under deadline pressure, handle stress and deliver professional results. Long hours and weekends may be required to meet deliverables. Strong written and oral communication skills, organizational skills, and attention to detail. Self-motivated with minimal oversight. Computer skills including Microsoft Word, Excel, PowerPoint, and Outlook. Some travel may be required. Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. MUST BE ABLE TO OBTAIN AND MAINTAIN USAID FACILITY ACCESS. Category:
Training Location:
USAID - Washington, DC - Washington, DC 20004 US (Primary)
#J-18808-Ljbffr