Rosewood Hotel Group
Assistant Food & Beverage Manager
Rosewood Hotel Group, Houston, Texas, United States,
General InformationCountry/Region: United States of America
Province/City: Hawaii
Location: Kona Village Resort, A Rosewood Resort
Department: Food & Beverage - Services
Job Type: Full-time Permanent
Job DescriptionAn enthusiastic, confident, creative and open-minded person with very good communication skills, a people’s person and a good motivator. This role also requires organizational and analytical skills with strong leadership and training techniques. The person needs to be internationally versed and multi-cultured and stay on top of market trends and changes.
QUALIFICATIONS & WORKING EXPERIENCE
Hotel Management Degree or Business Degree preferred.
3-5 years managerial experience in hotel Food and Beverage operations or freestanding lifestyle restaurants.
Track record in leading hotel company with good business and standards.
Knowledge of more than one language is preferred.
JOB SUMMARYTo function as the Assistant Food & Beverage Manager, to help successful leadership coverage of the Food & Beverage operation with an emphasis on the Pool & Beach operations, in accordance with the standard of Rosewood and Kona Village and are individually profitable. The Assistant Food & Beverage Manager will be responsible for supporting the Food & Beverage team including Pool and Beach.
KEY RESPONSIBILITIESAdministration
Assists the Director of Food & Beverage to ensure that the Pool & Beach activities and policies are aligned with the respective Rosewood Kona Village strategy.
Oversees the preparation and update of the Pool & Beach operations manuals.
Conducts regular divisional communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.
Represents the Director of Pool & Beach in its absents.
Guest Satisfaction
Ensures that all associates deliver the brand promise and provide exceptional guest service at all times.
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
Maintains positive guest and colleague interactions with good working relationships.
Personally, and frequently verifies that guests in the Outlet are receiving the best possible service.
Spends time in the Outlet (during peak periods) to ensure that the Outlet is managed well by the respective associates and functions to the fullest expectations.
Operations
Ensures that minimum brand standards have been implemented.
Works closely with other Food & Beverage and hotel leadership team in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
Emphasize the “Aloha” spirit within the Pool & Beach team.
Ensures that the outlet is kept clean and organised, both at the front as well as the back of house.
Marketing
Prepares with the Outlet team, a yearly marketing plan which is the basis of the Food and Beverage annual marketing plan.
Continuously seeks Marketing and Public Relations opportunities to increase awareness and ultimately business.
Finance
Maximises associate productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to.
Talent and Culture
Assists in the recruitment and selection of Pool & Beach associates.
Maximises the effectiveness of associates by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.
Other Duties
Exercises responsible management and behaviour at all times and positively represents the hotel management team and Rosewood Hotels & Resorts.
Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel.
Rosewood Group Specific
Contribute to ensuring that brand integrity and clarity are always maintained.
Model the company’s culture, vision, mission and core values at all times.
While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates.
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Province/City: Hawaii
Location: Kona Village Resort, A Rosewood Resort
Department: Food & Beverage - Services
Job Type: Full-time Permanent
Job DescriptionAn enthusiastic, confident, creative and open-minded person with very good communication skills, a people’s person and a good motivator. This role also requires organizational and analytical skills with strong leadership and training techniques. The person needs to be internationally versed and multi-cultured and stay on top of market trends and changes.
QUALIFICATIONS & WORKING EXPERIENCE
Hotel Management Degree or Business Degree preferred.
3-5 years managerial experience in hotel Food and Beverage operations or freestanding lifestyle restaurants.
Track record in leading hotel company with good business and standards.
Knowledge of more than one language is preferred.
JOB SUMMARYTo function as the Assistant Food & Beverage Manager, to help successful leadership coverage of the Food & Beverage operation with an emphasis on the Pool & Beach operations, in accordance with the standard of Rosewood and Kona Village and are individually profitable. The Assistant Food & Beverage Manager will be responsible for supporting the Food & Beverage team including Pool and Beach.
KEY RESPONSIBILITIESAdministration
Assists the Director of Food & Beverage to ensure that the Pool & Beach activities and policies are aligned with the respective Rosewood Kona Village strategy.
Oversees the preparation and update of the Pool & Beach operations manuals.
Conducts regular divisional communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.
Represents the Director of Pool & Beach in its absents.
Guest Satisfaction
Ensures that all associates deliver the brand promise and provide exceptional guest service at all times.
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
Maintains positive guest and colleague interactions with good working relationships.
Personally, and frequently verifies that guests in the Outlet are receiving the best possible service.
Spends time in the Outlet (during peak periods) to ensure that the Outlet is managed well by the respective associates and functions to the fullest expectations.
Operations
Ensures that minimum brand standards have been implemented.
Works closely with other Food & Beverage and hotel leadership team in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
Emphasize the “Aloha” spirit within the Pool & Beach team.
Ensures that the outlet is kept clean and organised, both at the front as well as the back of house.
Marketing
Prepares with the Outlet team, a yearly marketing plan which is the basis of the Food and Beverage annual marketing plan.
Continuously seeks Marketing and Public Relations opportunities to increase awareness and ultimately business.
Finance
Maximises associate productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to.
Talent and Culture
Assists in the recruitment and selection of Pool & Beach associates.
Maximises the effectiveness of associates by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.
Other Duties
Exercises responsible management and behaviour at all times and positively represents the hotel management team and Rosewood Hotels & Resorts.
Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel.
Rosewood Group Specific
Contribute to ensuring that brand integrity and clarity are always maintained.
Model the company’s culture, vision, mission and core values at all times.
While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates.
#J-18808-Ljbffr