CEF Solutions Inc
IT Helpdesk Technician
CEF Solutions Inc, Plano, Texas, us, 75086
CEF Solutions Inc. is a Consulting Services, and Business Process Outsourcing (BPO) company specialized in providing BPO Operations, Operations Management, Process Engineering and Innovation, and Cost Optimization solutions to clients in the Customer Service industry. We service some of the largest multinational companies in the world and are expanding quickly by delivering an unmatched end-to-end client experience.
Company website:
www.CEF.inc
JOB DESCRIPTION:
We are looking for a competent IT Help Desk Technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.
An excellent IT Help Desk Technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.
The goal is to create value for clients that will help preserve the company's reputation and business.
ROLE AND RESPONSIBILITIES:
• Serve as the first point of contact for customers seeking technical assistance over the phone or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements on procedures
QUALIFICATIONS:
• 1-4 years' experience working in helpdesk area with break/fix experience and/or with related education/training; however, entry level is applicable.
• Proven experience as a help desk technician or other customer support role
• Tech savvy with working knowledge of Laptops PC (include printer), network and security software (NASCA, ESCORT, Anti-Virus, etc.)
• Good understanding of computer systems, mobile devices and other tech products
• Able to install and configure Laptops, PC's and Desktops, Printers and peripherals
• Ability to diagnose and resolve basic technical issues
• Computer skills must include Microsoft Office Suite, SAP GUI
• Install and repair Laptop PC, Printers
• Experience with LAN and Cabling
• Excellent communication skills
• Customer-oriented and cool-tempered
• BSc/BA in IT, Computer Science or relevant field
• A+ Certificate is preferred
OTHER QUALIFICATIONS:
• Legally authorized to work in the U.S. without any restrictions
• Okay to work 100% on-site in Plano, TX
Company website:
www.CEF.inc
JOB DESCRIPTION:
We are looking for a competent IT Help Desk Technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.
An excellent IT Help Desk Technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.
The goal is to create value for clients that will help preserve the company's reputation and business.
ROLE AND RESPONSIBILITIES:
• Serve as the first point of contact for customers seeking technical assistance over the phone or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements on procedures
QUALIFICATIONS:
• 1-4 years' experience working in helpdesk area with break/fix experience and/or with related education/training; however, entry level is applicable.
• Proven experience as a help desk technician or other customer support role
• Tech savvy with working knowledge of Laptops PC (include printer), network and security software (NASCA, ESCORT, Anti-Virus, etc.)
• Good understanding of computer systems, mobile devices and other tech products
• Able to install and configure Laptops, PC's and Desktops, Printers and peripherals
• Ability to diagnose and resolve basic technical issues
• Computer skills must include Microsoft Office Suite, SAP GUI
• Install and repair Laptop PC, Printers
• Experience with LAN and Cabling
• Excellent communication skills
• Customer-oriented and cool-tempered
• BSc/BA in IT, Computer Science or relevant field
• A+ Certificate is preferred
OTHER QUALIFICATIONS:
• Legally authorized to work in the U.S. without any restrictions
• Okay to work 100% on-site in Plano, TX