BTI Solutions
IT Helpdesk Technician
BTI Solutions, Plano, Texas, us, 75086
Why work with us?
Proven people.
Everyone on our team has earned a CPC (Certified Personnel Consultant) or CTS (Certified Temporary Staffing Specialist) accreditation from the National Association of Personnel Services. We are experts at staffing and recruiting with more than 16 years of experience serving employers.
Proven process.
Our approach to staffing isn't just a little bit different; it's a whole different ball game. While most staffing firms emphasize transactional services (taking and filling job orders), BTI Solutions focuses on providing more strategic solutions.
By acting as workforce consultants, we are able to find innovative and intelligent strategies for improving productivity, meeting project deadlines, improving hiring quality, decreasing turnover, and reducing total labor costs.
Our recruiting and candidate assessment process assures the highest quality matches between job seeker and employer, so you will get people who not only have the right qualifications but who also have the appropriate personality fit for your organization.
Proven results.
More than anything, the biggest difference with BTI Solutions is the one that matters most: bottom-line results.95% client satisfaction rate
- measures client satisfaction vs. expectations.Our
clients have worked with us for over 10 years , on average.BTI Solutions counts
4 Global Telecommunication companies as clients.Client referrals
are BTI Solutions'
largest source of new clients.Google Review 4.4, Facebook Review 4.8IT Helpdesk TechnicianGeneral Description:
POSITION SUMMARY
We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.
An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.
The goal is to create value for clients that will help preserve the company
'
s reputation and business.
Essential Responsibilities:
MAIN TASKS AND DUTIES
Responsibilities:
Serve as the first point of contact for customers seeking technical assistance over the phone or emailPerform remote troubleshooting through diagnostic techniques and pertinent questionsDetermine the best solution based on the issue and details provided by customersWalk the customer through the problem-solving processDirect unresolved issues to the next level of support personnelProvide accurate information on IT products or servicesRecord events and problems and their resolution in logsFollow-up and update customer status and informationPass on any feedback or suggestions by customers to the appropriate internal teamIdentify and suggest possible improvements on proceduresMust Have the Following Competencies:
SKILL AND TASKS REQUIRED
Proven experience as a help desk technician or other customer support roleTech savvy with working knowledge of Laptops PC(include printer), network and security software (NASCA, ESCORT, Anti-Virus etc)Good understanding of computer systems, mobile devices and other tech productsAble to install and configure Laptops, PC's and Desktops, Printers and peripheralsAbility to diagnose and resolve basic technical issuesComputer skills must include: Microsoft Office Suite, SAP GUIInstall and repair Laptop PC, PrintersExperience with LAN and CablingSupervisory Requirements:
WILL THIS POSITION SUPERVISE, OR NO?
No
Requirements:
EDUCATION AND EXPERIENCE
1~4 years' experience working in helpdesk area with break/fix experience and/or with related education/trainingBut entry level is applicable.Excellent communication skillsCustomer-oriented and cool-temperedBSc/BA in IT, Computer Science or relevant fieldA+ Certificate is preferred
Proven people.
Everyone on our team has earned a CPC (Certified Personnel Consultant) or CTS (Certified Temporary Staffing Specialist) accreditation from the National Association of Personnel Services. We are experts at staffing and recruiting with more than 16 years of experience serving employers.
Proven process.
Our approach to staffing isn't just a little bit different; it's a whole different ball game. While most staffing firms emphasize transactional services (taking and filling job orders), BTI Solutions focuses on providing more strategic solutions.
By acting as workforce consultants, we are able to find innovative and intelligent strategies for improving productivity, meeting project deadlines, improving hiring quality, decreasing turnover, and reducing total labor costs.
Our recruiting and candidate assessment process assures the highest quality matches between job seeker and employer, so you will get people who not only have the right qualifications but who also have the appropriate personality fit for your organization.
Proven results.
More than anything, the biggest difference with BTI Solutions is the one that matters most: bottom-line results.95% client satisfaction rate
- measures client satisfaction vs. expectations.Our
clients have worked with us for over 10 years , on average.BTI Solutions counts
4 Global Telecommunication companies as clients.Client referrals
are BTI Solutions'
largest source of new clients.Google Review 4.4, Facebook Review 4.8IT Helpdesk TechnicianGeneral Description:
POSITION SUMMARY
We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.
An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.
The goal is to create value for clients that will help preserve the company
'
s reputation and business.
Essential Responsibilities:
MAIN TASKS AND DUTIES
Responsibilities:
Serve as the first point of contact for customers seeking technical assistance over the phone or emailPerform remote troubleshooting through diagnostic techniques and pertinent questionsDetermine the best solution based on the issue and details provided by customersWalk the customer through the problem-solving processDirect unresolved issues to the next level of support personnelProvide accurate information on IT products or servicesRecord events and problems and their resolution in logsFollow-up and update customer status and informationPass on any feedback or suggestions by customers to the appropriate internal teamIdentify and suggest possible improvements on proceduresMust Have the Following Competencies:
SKILL AND TASKS REQUIRED
Proven experience as a help desk technician or other customer support roleTech savvy with working knowledge of Laptops PC(include printer), network and security software (NASCA, ESCORT, Anti-Virus etc)Good understanding of computer systems, mobile devices and other tech productsAble to install and configure Laptops, PC's and Desktops, Printers and peripheralsAbility to diagnose and resolve basic technical issuesComputer skills must include: Microsoft Office Suite, SAP GUIInstall and repair Laptop PC, PrintersExperience with LAN and CablingSupervisory Requirements:
WILL THIS POSITION SUPERVISE, OR NO?
No
Requirements:
EDUCATION AND EXPERIENCE
1~4 years' experience working in helpdesk area with break/fix experience and/or with related education/trainingBut entry level is applicable.Excellent communication skillsCustomer-oriented and cool-temperedBSc/BA in IT, Computer Science or relevant fieldA+ Certificate is preferred