State of Alaska
Retirement and Benefits Technician 2
State of Alaska, Juneau, Alaska, us, 99812
Salary:
$27.17 Hourly
Location :
Juneau, AK
Job Type:
Full Time
Job Number:
47296
Department:
Administration
Division:
Retirement & Benefits
Opening Date:
09/13/2024
Closing Date:
9/23/2024 5:00 PM Alaska
Division:
Retirement and Benefits
Position Open To:
Alaska Residents Only
Bargaining Unit:
General Government
Range:
14
Job Description
This position is open to Alaskan Residents only.
Please check out the
to determine if you qualify.
What you will be doing: You will be responsible for timely and accurate processing of member retirement refund (distribution) requests with the utmost fidelity to established internal procedures. This position requires answering member inquiries regarding distribution requests and eligibility, obtaining additional documentation as needed and/or communicating with other Division of Retirement and Benefits (DRB) sections to obtain necessary information to complete member requests.Our organization, mission, and culture: The DRB administers State of Alaska and political subdivision retirement and benefits plans. The DRB also supports the needs of active and deferred members, as well as retirees. We achieve organizational excellence by focusing on the member to deliver exceptional services using effective and efficient processes.The benefits of joining our team: There are many opportunities for growth and career advancement within the DRB. The DRB hosts a Pension Academy where staff members attend training sessions on specific topics related to retirement and benefits processing. In addition, there are many opportunities to learn more about your own retirement and benefits.The working environment you can expect:Our office setting is a large quiet space sectioned by cubicles for individual office areas. This position is located at 400 Willoughby, across the street from the State Office Building in beautiful downtown Juneau. Office hours are Monday through Friday, 8 am to 4:30 pm. Work schedules are flexible if they fall within the State of Alaska business hours. The option for a hybrid work schedule combining in-office and telework is possible after a probationary period is completed and all training objectives are met.Who we are looking for:To be successful in the position, the ideal candidate will possess the following core competencies which are a combination of interrelated knowledge, skills, abilities, and behaviors that enable a person to act effectively in a job or situation:
Attention to Detail:
Is thorough when performing work and conscientious about attending to detail.Customer Service:
Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.Oral and Written Communication:
Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral and written presentations; listens to others, attends to nonverbal cues, and responds appropriately.Computer Skills:
Uses computers, software applications, databases, and automated systems to accomplish workAdaptability:
Adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.If this sounds like your skill set, or one you would like to develop, please submit an application through Workplace Alaska.Minimum Qualifications
Six months of experience as a Retirement and Benefits Technician 1 with the State of Alaska or the equivalent elsewhere.
OR
Six months of entry-level technical experience that required applying basic knowledge of a retirement program, benefits program, human resources policy, or labor relations guidelines, or in preparing, receiving, reviewing and processing health, life, or disability insurance claims or payments, or processing budgetary or financial documents.
"Processing," means responsibility for performing basic calculations, the accuracy of the information, and its compliance with policy and guidelines.
The experience is equivalent to Human Resource Technician 1, Administrative Assistant 1, Insurance Licensing Examiner 1, PFD Technician 2, Eligibility Technician 1, and Accounting Technician 1 with the State of Alaska or the equivalent elsewhere.
OR
One year of advanced clerical experience in an office environment where the work supported the efforts of technical or professional staff, and required some application of guidelines and policies to meet assigned responsibilities.
"Application of guidelines or policy," means that written direction or accepted theory, from which deviation is not a common option, dictates the nature and process of the work.
Experience is equivalent to Office Assistant 2, Office Assistant 3, Office Assistant 4, Accounting Clerk, Secretary, and Statistical Clerk with the State of Alaska or the equivalent elsewhere.
OR
One year of post-secondary education (32 semester hours or 48 quarter hours from an accredited college or university equals one year) in any field.
Additional Required Information
At time of interview, please provide the following:A copy of academic transcripts (unofficial are okay; please ensure that the institution name/URL is listed on the transcripts) is used to verify that you meet the minimum qualifications.
Please read the below information carefully. This applies to your application submission.
SUPPLEMENTAL QUESTIONSFor your application to be evaluated, you must answer the Supplemental Questions. Be specific in your answers and tell us how you acquired the relevant experience. Please use complete sentences and proof-read your submissions when answering the supplemental questions. Your responses will be considered a writing sample and will be used to determine which applicants will advance to the interview phase of the recruitment process.
EDUCATIONTo verify education is being used to meet and/or support the required minimum qualifications/competencies, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications/competencies for a position and are required with each application. (Unofficial is okay; please ensure the institution/URL name is listed on the transcripts). Transcripts can be attached at the time of application or provided at the time of interview; if not, transcripts will be required before employment.
SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATIONEducation completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying.
THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLYThis recruitment is open to Alaska Residents only. Applicants
must
meet in order to be considered for employment at this time.
WORK EXPERIENCEApplications will be reviewed to determine if minimum qualifications are met. Therefore, all work experiences the applicant is using to meet minimum qualifications for this position must be documented in the application package. Please include the employer's name, your job title, dates of employment, and whether the employment was full or part-time. Applicants who submit packages that do not provide sufficient information to demonstrate minimum qualifications are met may not advance in the selection process.
NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.
MULTIPLE VACANCIESThis recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.
EEO STATEMENTThe State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or (907) 465-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.
NOTICEIf you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the 'govermentjobs.com' domains. For information on allowing emails from the 'governmentjobs.com' domains, visit the Lost Password Help page located at:
WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCEQuestions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to:
For applicant password assistance, please visit:Contact Information
For specific information in reference to the position, please contact the hiring manager:
Jennifer Hayes-Tyson, Accountant 3
Phone: (907) 465-5988
Careers with the State of Alaska offer MANY benefits
The following information describes
typical
benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work.
For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an (Please note this video is specifically designed for new State Employees.)
Insurance Benefits
Health insurance, which includes employer contributions toward medical/vision/dental
The following employee groups are under AlaskaCare Benefits administered by the State: See for additional information.
AVTECConfidentialCorrectional OfficersMarine EngineersMt. Edgecumbe TeachersSupervisoryUnlicensed Vessel Personnel/Inland Boatman's UnionExempt employees (not covered by collective bargaining)
The following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information.
General GovernmentLabor, Trades and CraftsPublic Safety Employees AssociationMasters, Mates & Pilots
Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)
Optional Insurance Benefits
Group-based insurance premiums for
Term life (employee, spouse or qualified same sex partner, and dependents)Long-term and short-term disabilityAccidental Death and DismembermentLong-term care (self and eligible family members)Supplemental Survivor Benefits
Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses
Retirement Benefits
Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS)Matching employer contribution into a defined contribution program (new employees)Employer contribution into a defined benefit or defined contribution program (current employees)Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social SecurityOption to enroll in the Alaska Deferred Compensation ProgramNote: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options
See for additional information
Paid Leave & Other Benefits
Personal leave with an accrual rate increase based on time servedTwelve (12) paid holidays a year
01
Please describe in detail how your education and/or experience meets the minimum qualifications.NOTE: The education and/or experience being used to meet the minimum qualifications for this position must be highlighted here and adequately documented in this application in order to be considered. Attaching a resume is not an alternative to filling out the application in its entirety. Noting "see resume" or any similar response on any portion of your application may lead to a determination that your application is incomplete and may result in removal from consideration for this job opening.
02
Please describe in detail how you would handle an upset or angry customer.
03
Due to the nature of work in this position, significant attention to detail in reviewing and processing forms is critical. Please describe your experience in reviewing forms and your process for ensuring your work is completed accurately.
04
Please describe your experience with meeting time sensitive deadlines in a demanding, fast-paced work environment while dealing with multiple interruptions.
05
Are you an Alaska resident? If so, please indicate below how you meet residency requirements:
Currently domiciled in the State of AlaskaPresently serving in the military with the intent of being domiciled* in the State of Alaska upon completion of military serviceGraduated from an accredited high school or post-secondary institution in the State of Alaska or earned a General Equivalency Diploma (GED) while domiciled* in AlaskaPresently enrolled in a State of Alaska post-secondary institution and physically present in AlaskaI do not meet the residency requirement
Required Question
$27.17 Hourly
Location :
Juneau, AK
Job Type:
Full Time
Job Number:
47296
Department:
Administration
Division:
Retirement & Benefits
Opening Date:
09/13/2024
Closing Date:
9/23/2024 5:00 PM Alaska
Division:
Retirement and Benefits
Position Open To:
Alaska Residents Only
Bargaining Unit:
General Government
Range:
14
Job Description
This position is open to Alaskan Residents only.
Please check out the
to determine if you qualify.
What you will be doing: You will be responsible for timely and accurate processing of member retirement refund (distribution) requests with the utmost fidelity to established internal procedures. This position requires answering member inquiries regarding distribution requests and eligibility, obtaining additional documentation as needed and/or communicating with other Division of Retirement and Benefits (DRB) sections to obtain necessary information to complete member requests.Our organization, mission, and culture: The DRB administers State of Alaska and political subdivision retirement and benefits plans. The DRB also supports the needs of active and deferred members, as well as retirees. We achieve organizational excellence by focusing on the member to deliver exceptional services using effective and efficient processes.The benefits of joining our team: There are many opportunities for growth and career advancement within the DRB. The DRB hosts a Pension Academy where staff members attend training sessions on specific topics related to retirement and benefits processing. In addition, there are many opportunities to learn more about your own retirement and benefits.The working environment you can expect:Our office setting is a large quiet space sectioned by cubicles for individual office areas. This position is located at 400 Willoughby, across the street from the State Office Building in beautiful downtown Juneau. Office hours are Monday through Friday, 8 am to 4:30 pm. Work schedules are flexible if they fall within the State of Alaska business hours. The option for a hybrid work schedule combining in-office and telework is possible after a probationary period is completed and all training objectives are met.Who we are looking for:To be successful in the position, the ideal candidate will possess the following core competencies which are a combination of interrelated knowledge, skills, abilities, and behaviors that enable a person to act effectively in a job or situation:
Attention to Detail:
Is thorough when performing work and conscientious about attending to detail.Customer Service:
Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.Oral and Written Communication:
Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral and written presentations; listens to others, attends to nonverbal cues, and responds appropriately.Computer Skills:
Uses computers, software applications, databases, and automated systems to accomplish workAdaptability:
Adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.If this sounds like your skill set, or one you would like to develop, please submit an application through Workplace Alaska.Minimum Qualifications
Six months of experience as a Retirement and Benefits Technician 1 with the State of Alaska or the equivalent elsewhere.
OR
Six months of entry-level technical experience that required applying basic knowledge of a retirement program, benefits program, human resources policy, or labor relations guidelines, or in preparing, receiving, reviewing and processing health, life, or disability insurance claims or payments, or processing budgetary or financial documents.
"Processing," means responsibility for performing basic calculations, the accuracy of the information, and its compliance with policy and guidelines.
The experience is equivalent to Human Resource Technician 1, Administrative Assistant 1, Insurance Licensing Examiner 1, PFD Technician 2, Eligibility Technician 1, and Accounting Technician 1 with the State of Alaska or the equivalent elsewhere.
OR
One year of advanced clerical experience in an office environment where the work supported the efforts of technical or professional staff, and required some application of guidelines and policies to meet assigned responsibilities.
"Application of guidelines or policy," means that written direction or accepted theory, from which deviation is not a common option, dictates the nature and process of the work.
Experience is equivalent to Office Assistant 2, Office Assistant 3, Office Assistant 4, Accounting Clerk, Secretary, and Statistical Clerk with the State of Alaska or the equivalent elsewhere.
OR
One year of post-secondary education (32 semester hours or 48 quarter hours from an accredited college or university equals one year) in any field.
Additional Required Information
At time of interview, please provide the following:A copy of academic transcripts (unofficial are okay; please ensure that the institution name/URL is listed on the transcripts) is used to verify that you meet the minimum qualifications.
Please read the below information carefully. This applies to your application submission.
SUPPLEMENTAL QUESTIONSFor your application to be evaluated, you must answer the Supplemental Questions. Be specific in your answers and tell us how you acquired the relevant experience. Please use complete sentences and proof-read your submissions when answering the supplemental questions. Your responses will be considered a writing sample and will be used to determine which applicants will advance to the interview phase of the recruitment process.
EDUCATIONTo verify education is being used to meet and/or support the required minimum qualifications/competencies, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications/competencies for a position and are required with each application. (Unofficial is okay; please ensure the institution/URL name is listed on the transcripts). Transcripts can be attached at the time of application or provided at the time of interview; if not, transcripts will be required before employment.
SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATIONEducation completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying.
THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLYThis recruitment is open to Alaska Residents only. Applicants
must
meet in order to be considered for employment at this time.
WORK EXPERIENCEApplications will be reviewed to determine if minimum qualifications are met. Therefore, all work experiences the applicant is using to meet minimum qualifications for this position must be documented in the application package. Please include the employer's name, your job title, dates of employment, and whether the employment was full or part-time. Applicants who submit packages that do not provide sufficient information to demonstrate minimum qualifications are met may not advance in the selection process.
NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.
MULTIPLE VACANCIESThis recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.
EEO STATEMENTThe State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or (907) 465-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.
NOTICEIf you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the 'govermentjobs.com' domains. For information on allowing emails from the 'governmentjobs.com' domains, visit the Lost Password Help page located at:
WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCEQuestions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to:
For applicant password assistance, please visit:Contact Information
For specific information in reference to the position, please contact the hiring manager:
Jennifer Hayes-Tyson, Accountant 3
Phone: (907) 465-5988
Careers with the State of Alaska offer MANY benefits
The following information describes
typical
benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work.
For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an (Please note this video is specifically designed for new State Employees.)
Insurance Benefits
Health insurance, which includes employer contributions toward medical/vision/dental
The following employee groups are under AlaskaCare Benefits administered by the State: See for additional information.
AVTECConfidentialCorrectional OfficersMarine EngineersMt. Edgecumbe TeachersSupervisoryUnlicensed Vessel Personnel/Inland Boatman's UnionExempt employees (not covered by collective bargaining)
The following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information.
General GovernmentLabor, Trades and CraftsPublic Safety Employees AssociationMasters, Mates & Pilots
Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)
Optional Insurance Benefits
Group-based insurance premiums for
Term life (employee, spouse or qualified same sex partner, and dependents)Long-term and short-term disabilityAccidental Death and DismembermentLong-term care (self and eligible family members)Supplemental Survivor Benefits
Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses
Retirement Benefits
Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS)Matching employer contribution into a defined contribution program (new employees)Employer contribution into a defined benefit or defined contribution program (current employees)Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social SecurityOption to enroll in the Alaska Deferred Compensation ProgramNote: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options
See for additional information
Paid Leave & Other Benefits
Personal leave with an accrual rate increase based on time servedTwelve (12) paid holidays a year
01
Please describe in detail how your education and/or experience meets the minimum qualifications.NOTE: The education and/or experience being used to meet the minimum qualifications for this position must be highlighted here and adequately documented in this application in order to be considered. Attaching a resume is not an alternative to filling out the application in its entirety. Noting "see resume" or any similar response on any portion of your application may lead to a determination that your application is incomplete and may result in removal from consideration for this job opening.
02
Please describe in detail how you would handle an upset or angry customer.
03
Due to the nature of work in this position, significant attention to detail in reviewing and processing forms is critical. Please describe your experience in reviewing forms and your process for ensuring your work is completed accurately.
04
Please describe your experience with meeting time sensitive deadlines in a demanding, fast-paced work environment while dealing with multiple interruptions.
05
Are you an Alaska resident? If so, please indicate below how you meet residency requirements:
Currently domiciled in the State of AlaskaPresently serving in the military with the intent of being domiciled* in the State of Alaska upon completion of military serviceGraduated from an accredited high school or post-secondary institution in the State of Alaska or earned a General Equivalency Diploma (GED) while domiciled* in AlaskaPresently enrolled in a State of Alaska post-secondary institution and physically present in AlaskaI do not meet the residency requirement
Required Question