Live Nation
Box Office Manager - Paradise Rock Club Boston
Live Nation, Boston, Massachusetts, us, 02298
Box Office Manager - Paradise Rock Club BostonJob Summary:
WHO ARE WE?
Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries.
THE JOB
Live Nation is seeking qualified Box Office Managers to oversee ticketing operations for concert venues in multiple locations around the US. This detail-oriented position requires excellent organizational skills, professional interaction with management personnel, partners, clients of all levels, an ability to work efficiently, accurately and effectively under pressure, and the ability to complete and prioritize tasks in a timely manner. The ideal candidate will have proven experience in various ticketing software, staff management, and guest relations.
This position will manage the day-to-day operations of the Box Office department within the scope of generally accepted practices and procedures for all Live Nation owned & operated and third-party venues, as necessary. Travel may be required.
WHAT THIS ROLE WILL DO
Serve as the main Ticketing contact for all events at the venue(s) or locations assigned
Develop strong working relationships with Live Nation promoters, ticketing staff, guests, and affiliated partners
Manage the hiring, training, scheduling, and day-to-day supervision of all Box Office personnel
Ensure all Box Office staff adheres to the company’s ticket operations policies and procedures
Collaborate with internal departments and external event personnel to ensure all ticketing needs are addressed
Organize and oversee nightly Box Office operations during events (Ticket Sales, Will Call, Ticketing Scanning, etc.)
Create a positive & collaborative working environment and maintain staff morale
Ensure Ticketing department delivers exceptional customer service to all guests and works proactively to resolve any issues that arise
WHAT THIS PERSON WILL BRING
Bachelor’s degree from an accredited university or comparable work experience
2-3 years’ experience as a Box Office manager or representative, including management level work experience
Strong knowledge of customer service, computer operations, and accounting/cash management procedures
Understanding of Ticketing systems including, but not limited to Ticketmaster Host, Archtics, AccountManager and the TM1 product suite
Ability to provide leadership, engage in positive interaction with staff and guests, prioritize, organize, motivate staff, problem solve, delegate, follow-up, communicate, and diffuse possibly volatile situations with tact
Excellent oral and written communication skills
Proficiency with Microsoft Office applications (Outlook, Excel, Word, etc.)
Ability to work evening and weekend hours, based on the needs of daily business operations
Detail-oriented with a strong ability to work under pressure to meet strict and fluid deadlines
BENEFITS & PERKS
HEALTH:
Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
YOURSELF:
Paid time off policy including holidays, sick time and day off for your birthday, free concert tickets
WEALTH:
401(k) program, Stock Program Reimbursement
FAMILY:
New parent programs & support including caregiver leave and infertility support
CAREER:
Tuition reimbursement, student loan repayment internal growth and development programs & trainings
OTHERS:
Volunteer time off, crowdfunding network
EQUAL EMPLOYMENT OPPORTUNITY
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife.
#J-18808-Ljbffr
WHO ARE WE?
Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries.
THE JOB
Live Nation is seeking qualified Box Office Managers to oversee ticketing operations for concert venues in multiple locations around the US. This detail-oriented position requires excellent organizational skills, professional interaction with management personnel, partners, clients of all levels, an ability to work efficiently, accurately and effectively under pressure, and the ability to complete and prioritize tasks in a timely manner. The ideal candidate will have proven experience in various ticketing software, staff management, and guest relations.
This position will manage the day-to-day operations of the Box Office department within the scope of generally accepted practices and procedures for all Live Nation owned & operated and third-party venues, as necessary. Travel may be required.
WHAT THIS ROLE WILL DO
Serve as the main Ticketing contact for all events at the venue(s) or locations assigned
Develop strong working relationships with Live Nation promoters, ticketing staff, guests, and affiliated partners
Manage the hiring, training, scheduling, and day-to-day supervision of all Box Office personnel
Ensure all Box Office staff adheres to the company’s ticket operations policies and procedures
Collaborate with internal departments and external event personnel to ensure all ticketing needs are addressed
Organize and oversee nightly Box Office operations during events (Ticket Sales, Will Call, Ticketing Scanning, etc.)
Create a positive & collaborative working environment and maintain staff morale
Ensure Ticketing department delivers exceptional customer service to all guests and works proactively to resolve any issues that arise
WHAT THIS PERSON WILL BRING
Bachelor’s degree from an accredited university or comparable work experience
2-3 years’ experience as a Box Office manager or representative, including management level work experience
Strong knowledge of customer service, computer operations, and accounting/cash management procedures
Understanding of Ticketing systems including, but not limited to Ticketmaster Host, Archtics, AccountManager and the TM1 product suite
Ability to provide leadership, engage in positive interaction with staff and guests, prioritize, organize, motivate staff, problem solve, delegate, follow-up, communicate, and diffuse possibly volatile situations with tact
Excellent oral and written communication skills
Proficiency with Microsoft Office applications (Outlook, Excel, Word, etc.)
Ability to work evening and weekend hours, based on the needs of daily business operations
Detail-oriented with a strong ability to work under pressure to meet strict and fluid deadlines
BENEFITS & PERKS
HEALTH:
Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
YOURSELF:
Paid time off policy including holidays, sick time and day off for your birthday, free concert tickets
WEALTH:
401(k) program, Stock Program Reimbursement
FAMILY:
New parent programs & support including caregiver leave and infertility support
CAREER:
Tuition reimbursement, student loan repayment internal growth and development programs & trainings
OTHERS:
Volunteer time off, crowdfunding network
EQUAL EMPLOYMENT OPPORTUNITY
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife.
#J-18808-Ljbffr