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Cuyahoga Community College

Campus Director, Admissions & Enrollment Services

Cuyahoga Community College, Charleston, West Virginia, United States,


Campus Director, Admissions & Enrollment Services

Campus Director, Admissions & Enrollment ServicesDepartment:

Admissions and Enrollment ServicesLocation:

Eastern CampusReports To:

Associate Vice President, Recruitment, Retention and Enrollment OperationsRecruitment Type:

External/InternalRequisition ID:

req5522Employment Type:

Administration and ProfessionalsUnion Position:

Non-UnionWork Schedule:

Standard College Hours: M-F, 8:30am-5pmNumber of Openings:

1Job Description:SUMMARY

Plans,operates and controls the admission and enrollment activities of the Admissionand Financial Services functions with a strong focus on student-centeredservices in a continuous quality improvement mode. Areas of responsibility includeadmissions, registration, cashiering financial transactions related to studentfees and student records processing, financial reconciliation of studentaccounts and other related transactions, recruiting, transitions, studentretention and success. Provides leadership in the development and oversight ofthe departmental budget, financial transactions and reconciliations, campus enrollmentmanagement activities, collaborative efforts with student financial assistance,and participates in college-wide enrollment management initiatives.

ESSENTIALFUNCTIONS

Directs all aspects of the Admission and Financial Services including the welcome center, recruiting, admissions, transitions, general financial aid, registration, and student payments, financial reconciliation of student accounts and other related activities with a strong commitment to student customer satisfaction, quality, and accuracy

Supports prospect and applicant conversation efforts including, but not limited to campus events, campus tours, and student communications

Manages and monitors the Admission and Financial Services to provide a broad spectrum of accurate information and excellent enrollment services to current and prospective students

Develops the enrollment and recruitment plan for the Campus in collaboration with the vice president of enrollment management and campus leadership teams

Supervises admissions and enrollment center financial reports including monthly financial reports dealing with account reconciliations and deposit reconciliation

Coordinates student enrollment services with the following areas: financial aid, central financial aid processing center, customer service center, and Executive Director of Enrollment Operations

Creates an environment that allows the Enrollment Management Team to have a clear understanding of each other’s roles and allows for collaboration and support in all admissions, registration and financial activities

Interfaces with the Student Accounting department and Attorney General’s office regarding issues/problems on student accounts

Understands and oversees all financial operations

Understands and enforces the safeguards of cash, deposits receipts and reviews discrepancies in a timely manner

Overall responsibility for the development of work distribution and assignments for all admission onboarding and enrollment services

Reviews and tracks systems and processes and make recommendations for improvement to meet the needs of students better and to improve the quality and timeliness of services

Oversees the processing of academic records

Provides leadership for the interpretation of College procedures

Develops area budget, supervises and evaluates staff, and provides required staff development

Monitors data integrity, efficiency reports, and reports findings for solutions for accurate student record keeping

Knows, understands, and adheres to applicable federal, state, and local laws, regulatory requirements, and College policies and procedures

Knows, understands, and adheres to internal or external Ohio Department of Education and financial audits

Performs other duties as assignedREQUIRED QUALIFICATIONS

EDUCATIONAND EXPERIENCE/TRAINING

Master’s DegreeSignificant related experience may substitute for education

Minimum of five years of experience in higher education administration, specifically in enrolment, admission, or related student –services area

Demonstrated experience supervising, planning, assigning, scheduling and ensuring the quality of the work of others

Demonstrated experience effectively making decisions that have major implications on the strategy, management and operations within a department

Demonstrated experience requiring diverse problem-solving methods in a variety of situations

KNOWLEDGE,SKILLS and ABILITIES

Possess excellent attention to detail, strongdecision-making skills and an ability to work independently

Proficient in intermediate-level Microsoft Office software applications such as Outlook, Word, Excel, and PowerPoint

Possess excellent written, verbal and interpersonalcommunication skills

Demonstrated understanding of and commitment tothe relationship between enrollment processes and student success

Ability to research and analyze issues anddevelop solutions

Proven ability to work in a fast paced, highvolume and confidential service environment

Ability to work as a member of a student-orientedAdministrative team

Possess excellent student customer service skillsand proven ability to develop and sustain productive customerrelationships

Proven ability to effectively manage projects

Advanced proficiency in the Banner System

Ability to be creative and exercise initiative

Demonstrated experience and knowledge of allstudent records system

Basic knowledge and understanding of generalaccounting principles

Basic knowledge and understanding of financialeligibility requirements and processes

Sensitivity to appropriately respond to the needs of a diverse population

PREFERRED QUALIFICATIONS

EDUCATIONAND EXPERIENCE/TRAINING

COMPETENCIES

CRITICALCOMPETENCIES

Communication

VERYIMPORTANT COMPETENCIES

Service Focus

IMPORTANTCOMPETENCIES

Quality of Work

PHYSICAL DEMANDS/WORKING CONDITIONS

(The demands described here are representative ofthose that must be met by an employee to successfully perform the essential functionsof this job. Reasonable accommodationsmay be made to enable individuals with disabilities to perform the essentialfunctions.)

The work is performed in a normal, professional office environment;

The work area is adequately lighted, heated and ventilated;

Typically, the employee may sit comfortably to perform the duties of the job and will perform repetitive motions with hands/fingers using a computer mouse and keyboard to type. However, there may be some walking; standing; bending; carrying of light items such as papers, files, pamphlets, books, etc.;

Work may also require walking and standing inconjunction with travel to and attendance at meetings and conferences away fromthe worksiteSpecial Note:Special Instructions to Applicants:

During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.Affirmative Action Statement:

Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.

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