State of South Carolina
Endpoint Technician I
State of South Carolina, Columbia, South Carolina, us, 29228
Salary:
$46,655.00 - $66,488.00 Annually
Location :
Richland County, SC
Job Type:
FTE - Full-Time
Job Number:
168137
Agency:
DDSN-Central Office
Opening Date:
09/09/2024
Closing Date:
9/23/2024 11:59 PM Eastern
Class Code::
AM65
Position Number::
60014106
Normal Work Schedule::
Monday - Friday (8:30 - 5:00)
Pay Band:
Band 6
Opening Date:
09/09/2024
EEO Statement:
Equal Opportunity Employer
Agency Specific Application Procedures::
Online applications must be submitted at https://www.governmentjobs.com/careers/sc/ddsn. You must include ALL current and previous work history and education.
Veteran Preference Statement:
South Carolina is making our Veterans a priority for employment in state agencies and institutions.
Job Responsibilities
About Our AgencyThe South Carolina Department of Disabilities and Special Needs (DDSN) is the state agency that plans, develops, coordinates, and funds services for South Carolinians with the severe, lifelong disabilities of:intellectual disability and related disabilitiesautism spectrum disordertraumatic brain injuryspinal cord injury and similar disabilityJob ResponsibilitiesResponsible for installation, maintenance, repairs, moves, re-configuration, and upgrades of personnel computers, computer hardware, VDI equipment, printers, software, and PC peripherals at DDSN Central Office and remote locations as needed including but not limited to: Desktops, laptops, tablets, virtual clients, printers, cellular devices, landline phones, VoIP phones, digital signage, meeting room technology, etc. . Perform on-site and remote analysis, diagnosis, and resolution of complex problems for end users, and recommend and implement corrective solutions.
Responsible for the management of the agency's VoIP phone support. The duties include ordering new and replacement phones, name changes, special phone system request, etc. Deployment of desktop and cordless phones within Central office and regional centers. Creating and maintaining documentation of equipment along with support documentation for admin team and end user.
Support existing and new network cabling such as Ethernet, phone, or fiber. Coordinate with vendors and network team to resolve issues.
Supports all DDSN enterprise software. Provides training when needed.
Ensure proper inventory and documentation of tickets and agency assets. Be an effective mentor to tier 1 and 2 technicians for continual staff development.
Performs other related duties as assigned.Minimum and Additional Requirements
A high school diploma and experience in office automation systems, data communications system design, installation, operation, repair, or processing of information in a data processing environment or related systems. A degree in a related field may be substituted for the required experience on a year-for-year basis.Preferred Qualifications
Moderate knowledge of and skill in using a wide variety of applications, operating systems, protocols, and equipment used in customer organizations. Moderate complex problem-solving skills. Moderate complex analytical skills. Ability to communicate effectively, both in writing and verbally, with customers, peers, and management. Knowledge of security practices.Additional Comments
About Our Agency:
The South Carolina Department of Disabilities and Special Needs (DDSN) is the state agency that plans, develops, coordinates, and funds services for South Carolinians with the severe, lifelong disabilities of intellectual disability and related disabilities, autism spectrum disorder, traumatic brain injury, spinal cord injury and similar disability.
EEO Statement:
DDSN provides affirmative action and equal opportunity in employment for all qualified persons regardless of race, color, sex including the basis of pregnancy, childbirth, or related medical conditions, national origin, age, religion, or disability.
Employment Contingency:
Employment is contingent upon our receipt of the following required pre-employment screenings: medical screening - to include a drug screening; State and Federal background criminal record checks (to include FBI fingerprinting), SC Dept. of Social Services' Child Abuse and Neglect Central Registry screening, and CMS "List of Excluded Individuals/Entities" screening; SC Dept. of Motor Vehicles Driving Record check; and a review of transcripts verifying educational credentials. We reserve the right to rescind this offer in the event minimum requirements are not met to include positions that require certifications and/or licensure, your application is incomplete or inaccurate, or our review of your background uncovers information, including opinions of previous employers and references, which cause us to conclude, at our sole discretion, that you are not suited for the position.
Immunization:
If this position requires the applicant to work directly with DDSN consumers, a (2) step PPD testing or QuantiFERON TB Gold testing must be completed prior to beginning employment. All new employees who are healthcare providers are required to provide documentation of immunity or be immunized against measles, mumps, rubella, pertussis, Varicella and Hepatitis B prior to beginning employment.
State Disaster Plan
:
In accordance with the State's Disaster Plan, which includes hazardous weather, DDSN employees may be required to work in times of an emergency or disaster.
Employee Referral:
The South Carolina Department of Disabilities and Special Needs supports a Referral Incentive Reward and a Retention Bonus program. You may contact Human Resource for further information.
Supplemental Questions:
Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the State application to include all current and previous work history and education.
A resume may not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.
Benefits for State Employees
The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.
Insurance BenefitsEligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.
Retirement BenefitsState employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.
Workplace BenefitsState employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.
Note:
The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.
01
Do you understand the following statement? If you have been convicted of a misdemeanor or felony criminal offense after your 17th birthday, you MUST list this information under "agency-wide question #1 & #2 regardless of how long ago the conviction(s) took place (unless you have taken steps to expunge your record). This includes fraudulent checks, driving under suspension, disorderly conduct, shoplifting, etc. You may only omit minor traffic violations such as speeding tickets & seatbelt violations, etc. *Please note that conviction of a criminal offense does not bar your from employment in all cases; each conviction is evaluated individually. However, failure to list convictions is considered falsification of the application and may be grounds for termination. It is your responsibility to know what is on your criminal record. If you have questions regarding this requirement, please inquire before you complete your application.
YesNo
02
Which of the following best describes your highest level of completed education?
High School Diploma/GEDAssociate's DegreeBachelor's DegreeMaster's DegreeDoctorateNone of the above
03
Describe your experience in office automation systems, data communications system design, installation, operation, repair, and/or processing of information in a data processing environment or related systems. If you do not possess this experience enter N/A.
04
Are you a current/past employee of a SC State Agency?
YesNo
05
If you answered "Yes" to the above question, please list the current or previous SC State Agency that you have worked for. N/A for "No".
06
How did you hear about this position?
State Government Website (careers.sc.gov)IndeedCareer FairSocial MediaSCWORKSBillboardDDSN Employee or RecruiterCollege or University Instructor or StaffCollege or University Job PortalOther
07
If you answered "DDSN Employee or Recruiter" please list the name of the employee or recruiter. If you listed "Other" please list the source below.
08
I understand that ONLY a complete and accurate application will be considered. I have included ALL current and previous work history and education and know that my resume will NOT be accepted nor reviewed to determine if I have met the qualifications of the position; it will be passed over. Additionally, the supplemental questions are considered part of my official application. By checking "Yes" I certify that I have followed the application instructions.
YesNo
Required Question
$46,655.00 - $66,488.00 Annually
Location :
Richland County, SC
Job Type:
FTE - Full-Time
Job Number:
168137
Agency:
DDSN-Central Office
Opening Date:
09/09/2024
Closing Date:
9/23/2024 11:59 PM Eastern
Class Code::
AM65
Position Number::
60014106
Normal Work Schedule::
Monday - Friday (8:30 - 5:00)
Pay Band:
Band 6
Opening Date:
09/09/2024
EEO Statement:
Equal Opportunity Employer
Agency Specific Application Procedures::
Online applications must be submitted at https://www.governmentjobs.com/careers/sc/ddsn. You must include ALL current and previous work history and education.
Veteran Preference Statement:
South Carolina is making our Veterans a priority for employment in state agencies and institutions.
Job Responsibilities
About Our AgencyThe South Carolina Department of Disabilities and Special Needs (DDSN) is the state agency that plans, develops, coordinates, and funds services for South Carolinians with the severe, lifelong disabilities of:intellectual disability and related disabilitiesautism spectrum disordertraumatic brain injuryspinal cord injury and similar disabilityJob ResponsibilitiesResponsible for installation, maintenance, repairs, moves, re-configuration, and upgrades of personnel computers, computer hardware, VDI equipment, printers, software, and PC peripherals at DDSN Central Office and remote locations as needed including but not limited to: Desktops, laptops, tablets, virtual clients, printers, cellular devices, landline phones, VoIP phones, digital signage, meeting room technology, etc. . Perform on-site and remote analysis, diagnosis, and resolution of complex problems for end users, and recommend and implement corrective solutions.
Responsible for the management of the agency's VoIP phone support. The duties include ordering new and replacement phones, name changes, special phone system request, etc. Deployment of desktop and cordless phones within Central office and regional centers. Creating and maintaining documentation of equipment along with support documentation for admin team and end user.
Support existing and new network cabling such as Ethernet, phone, or fiber. Coordinate with vendors and network team to resolve issues.
Supports all DDSN enterprise software. Provides training when needed.
Ensure proper inventory and documentation of tickets and agency assets. Be an effective mentor to tier 1 and 2 technicians for continual staff development.
Performs other related duties as assigned.Minimum and Additional Requirements
A high school diploma and experience in office automation systems, data communications system design, installation, operation, repair, or processing of information in a data processing environment or related systems. A degree in a related field may be substituted for the required experience on a year-for-year basis.Preferred Qualifications
Moderate knowledge of and skill in using a wide variety of applications, operating systems, protocols, and equipment used in customer organizations. Moderate complex problem-solving skills. Moderate complex analytical skills. Ability to communicate effectively, both in writing and verbally, with customers, peers, and management. Knowledge of security practices.Additional Comments
About Our Agency:
The South Carolina Department of Disabilities and Special Needs (DDSN) is the state agency that plans, develops, coordinates, and funds services for South Carolinians with the severe, lifelong disabilities of intellectual disability and related disabilities, autism spectrum disorder, traumatic brain injury, spinal cord injury and similar disability.
EEO Statement:
DDSN provides affirmative action and equal opportunity in employment for all qualified persons regardless of race, color, sex including the basis of pregnancy, childbirth, or related medical conditions, national origin, age, religion, or disability.
Employment Contingency:
Employment is contingent upon our receipt of the following required pre-employment screenings: medical screening - to include a drug screening; State and Federal background criminal record checks (to include FBI fingerprinting), SC Dept. of Social Services' Child Abuse and Neglect Central Registry screening, and CMS "List of Excluded Individuals/Entities" screening; SC Dept. of Motor Vehicles Driving Record check; and a review of transcripts verifying educational credentials. We reserve the right to rescind this offer in the event minimum requirements are not met to include positions that require certifications and/or licensure, your application is incomplete or inaccurate, or our review of your background uncovers information, including opinions of previous employers and references, which cause us to conclude, at our sole discretion, that you are not suited for the position.
Immunization:
If this position requires the applicant to work directly with DDSN consumers, a (2) step PPD testing or QuantiFERON TB Gold testing must be completed prior to beginning employment. All new employees who are healthcare providers are required to provide documentation of immunity or be immunized against measles, mumps, rubella, pertussis, Varicella and Hepatitis B prior to beginning employment.
State Disaster Plan
:
In accordance with the State's Disaster Plan, which includes hazardous weather, DDSN employees may be required to work in times of an emergency or disaster.
Employee Referral:
The South Carolina Department of Disabilities and Special Needs supports a Referral Incentive Reward and a Retention Bonus program. You may contact Human Resource for further information.
Supplemental Questions:
Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the State application to include all current and previous work history and education.
A resume may not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.
Benefits for State Employees
The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.
Insurance BenefitsEligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.
Retirement BenefitsState employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.
Workplace BenefitsState employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.
Note:
The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.
01
Do you understand the following statement? If you have been convicted of a misdemeanor or felony criminal offense after your 17th birthday, you MUST list this information under "agency-wide question #1 & #2 regardless of how long ago the conviction(s) took place (unless you have taken steps to expunge your record). This includes fraudulent checks, driving under suspension, disorderly conduct, shoplifting, etc. You may only omit minor traffic violations such as speeding tickets & seatbelt violations, etc. *Please note that conviction of a criminal offense does not bar your from employment in all cases; each conviction is evaluated individually. However, failure to list convictions is considered falsification of the application and may be grounds for termination. It is your responsibility to know what is on your criminal record. If you have questions regarding this requirement, please inquire before you complete your application.
YesNo
02
Which of the following best describes your highest level of completed education?
High School Diploma/GEDAssociate's DegreeBachelor's DegreeMaster's DegreeDoctorateNone of the above
03
Describe your experience in office automation systems, data communications system design, installation, operation, repair, and/or processing of information in a data processing environment or related systems. If you do not possess this experience enter N/A.
04
Are you a current/past employee of a SC State Agency?
YesNo
05
If you answered "Yes" to the above question, please list the current or previous SC State Agency that you have worked for. N/A for "No".
06
How did you hear about this position?
State Government Website (careers.sc.gov)IndeedCareer FairSocial MediaSCWORKSBillboardDDSN Employee or RecruiterCollege or University Instructor or StaffCollege or University Job PortalOther
07
If you answered "DDSN Employee or Recruiter" please list the name of the employee or recruiter. If you listed "Other" please list the source below.
08
I understand that ONLY a complete and accurate application will be considered. I have included ALL current and previous work history and education and know that my resume will NOT be accepted nor reviewed to determine if I have met the qualifications of the position; it will be passed over. Additionally, the supplemental questions are considered part of my official application. By checking "Yes" I certify that I have followed the application instructions.
YesNo
Required Question