Wingstop Restaurants Inc.
Director of Restaurant Training
Wingstop Restaurants Inc., Addison, Texas, United States, 75001
DIRECTOR OF IN RESTAURANT TRAINING
WINGSTOP RESTAURANTS, INC.
Role Profile Overview
ROLE TITLE
Director of In Restaurant Training
ROLE LOCATION
GSC (Addison, TX)
REPORTS TO NAME
TEAM
Learning and Development
REPORTS TO TITLE
VP of In Restaurant Training
Role Profile Description
ð FULL-TIME
___40____
HOURS PER WEEK
ð EXEMPT
Who We Are
We’re not in the wing business. We’re in the flavor business. It’s been our mission to Serve the World Flavor since we first opened in 1994, and we’re just getting started. 1997 saw the opening of our first brand partner operated Wingstop location, and by 2002 we had served the world one billion wings. It’s flavor that defines us and has made Wingstop one of the fastest growing brands in the restaurant industry.
Above all else – our success is largely due to our people and our core values, or what we call The Wingstop Way of being entrepreneurial, service-minded, fun and authentic. We believe having a strong people foundation centered on these collective values creates a crave-worthy culture and talented team, as well as ensures our brand is poised for accelerated growth. We all win together.
YOUR IMPACT
The Director of In Restaurant Training will be responsible for developing the strategic vision and deployment of relevant, role-based content and training across company-owned and franchised restaurants. This role plays a crucial part in maintaining the high standards of guest experience, operational excellence, and team member performance that Wingstop is known for.
What You’ll Do
In this role, you will:
Lead the creation of role-based, blended learning solutions for company-owned and franchised restaurants, including eLearning, video, job aids, micro learning, manuals, and in-restaurant training.Work collaboratively with US and International Operations and HR to develop engaging content for leadership and team members.Deploy Management Curriculum program for locations; support strategic initiatives through training development.Lead Training and Support teams for new Brand Partners and New Restaurant Openings.Design comprehensive training programs for all restaurant roles.Collaborate with subject matter experts to create effective training materials.Ensure alignment of training programs with Wingstop's brand values and operational procedures.Address performance gaps with tailored training solutions.Provide excellent customer service to field staff and brand partners.Craft career pathing plans for restaurant team members.Evaluate and track effectiveness of training offerings.Form strong working relationships within the team and brand partner community.Lead weekly meetings with direct reports for clear communication.Motivate team members to exceed customer expectations.Foster a culture of continuous learning and professional development.Stay updated with industry trends and introduce innovative training methods.Identify performance and skills gaps and address them.Support leadership with strategic training initiatives as needed.Other duties as assigned.Who You Are
HUMBLE:
You believe in personal and professional growth. You possess 10+ years’ experience in training/operations/learning and development and have excellent communication skills.
HUNGRY:
You are a self-starter, goal-oriented, and excel in a fast-paced environment.
SMART:
You have experience optimizing LMS and deploying role-based learning solutions.
SERVICE-MINDED:
You have a genuine desire to serve customers and lead training sessions.
ENTREPRENEURIAL:
You can lead cross-functional teams and focus on career development for team members.
AUTHENTIC:
You desire to influence and empower at all levels of the organization.
FUN:
You can form strong working relationships with team members and partners.
A DAY IN THE LIFE
Role:
Your day could include:
Frequent use of a computer and technology for your responsibilities.Gathering, documenting, analyzing, and communicating information with colleagues.Shifting priorities among simultaneous projects while upholding quality.Benefits
FLAVOR PERKS:Unlimited paid time off for exempt employees.One paid volunteer day of your choice.Competitive bonus structure for eligible roles.Team member stock purchase plan.Health savings or flexible spending account options.401k matching.Comprehensive medical, dental, and vision benefits.Basic life and AD&D insurance provided.Pet insurance.Education Assistance.Wellness reimbursement program.Paid maternity and paternity leave.Fun Is The Best FlavorLunch provided every Tuesday and Thursday in office.Work from home Fridays.Discount on Wingstop gift cards.Discounts at various retailers.Discounted onsite dry cleaning.Discounted onsite car detailing.Onsite game room and patio.Wingstop provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to any protected characteristic.#J-18808-Ljbffr
WINGSTOP RESTAURANTS, INC.
Role Profile Overview
ROLE TITLE
Director of In Restaurant Training
ROLE LOCATION
GSC (Addison, TX)
REPORTS TO NAME
TEAM
Learning and Development
REPORTS TO TITLE
VP of In Restaurant Training
Role Profile Description
ð FULL-TIME
___40____
HOURS PER WEEK
ð EXEMPT
Who We Are
We’re not in the wing business. We’re in the flavor business. It’s been our mission to Serve the World Flavor since we first opened in 1994, and we’re just getting started. 1997 saw the opening of our first brand partner operated Wingstop location, and by 2002 we had served the world one billion wings. It’s flavor that defines us and has made Wingstop one of the fastest growing brands in the restaurant industry.
Above all else – our success is largely due to our people and our core values, or what we call The Wingstop Way of being entrepreneurial, service-minded, fun and authentic. We believe having a strong people foundation centered on these collective values creates a crave-worthy culture and talented team, as well as ensures our brand is poised for accelerated growth. We all win together.
YOUR IMPACT
The Director of In Restaurant Training will be responsible for developing the strategic vision and deployment of relevant, role-based content and training across company-owned and franchised restaurants. This role plays a crucial part in maintaining the high standards of guest experience, operational excellence, and team member performance that Wingstop is known for.
What You’ll Do
In this role, you will:
Lead the creation of role-based, blended learning solutions for company-owned and franchised restaurants, including eLearning, video, job aids, micro learning, manuals, and in-restaurant training.Work collaboratively with US and International Operations and HR to develop engaging content for leadership and team members.Deploy Management Curriculum program for locations; support strategic initiatives through training development.Lead Training and Support teams for new Brand Partners and New Restaurant Openings.Design comprehensive training programs for all restaurant roles.Collaborate with subject matter experts to create effective training materials.Ensure alignment of training programs with Wingstop's brand values and operational procedures.Address performance gaps with tailored training solutions.Provide excellent customer service to field staff and brand partners.Craft career pathing plans for restaurant team members.Evaluate and track effectiveness of training offerings.Form strong working relationships within the team and brand partner community.Lead weekly meetings with direct reports for clear communication.Motivate team members to exceed customer expectations.Foster a culture of continuous learning and professional development.Stay updated with industry trends and introduce innovative training methods.Identify performance and skills gaps and address them.Support leadership with strategic training initiatives as needed.Other duties as assigned.Who You Are
HUMBLE:
You believe in personal and professional growth. You possess 10+ years’ experience in training/operations/learning and development and have excellent communication skills.
HUNGRY:
You are a self-starter, goal-oriented, and excel in a fast-paced environment.
SMART:
You have experience optimizing LMS and deploying role-based learning solutions.
SERVICE-MINDED:
You have a genuine desire to serve customers and lead training sessions.
ENTREPRENEURIAL:
You can lead cross-functional teams and focus on career development for team members.
AUTHENTIC:
You desire to influence and empower at all levels of the organization.
FUN:
You can form strong working relationships with team members and partners.
A DAY IN THE LIFE
Role:
Your day could include:
Frequent use of a computer and technology for your responsibilities.Gathering, documenting, analyzing, and communicating information with colleagues.Shifting priorities among simultaneous projects while upholding quality.Benefits
FLAVOR PERKS:Unlimited paid time off for exempt employees.One paid volunteer day of your choice.Competitive bonus structure for eligible roles.Team member stock purchase plan.Health savings or flexible spending account options.401k matching.Comprehensive medical, dental, and vision benefits.Basic life and AD&D insurance provided.Pet insurance.Education Assistance.Wellness reimbursement program.Paid maternity and paternity leave.Fun Is The Best FlavorLunch provided every Tuesday and Thursday in office.Work from home Fridays.Discount on Wingstop gift cards.Discounts at various retailers.Discounted onsite dry cleaning.Discounted onsite car detailing.Onsite game room and patio.Wingstop provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to any protected characteristic.#J-18808-Ljbffr