Credit.com
Sr Director Service and Sales
Credit.com, Salt Lake City, Utah, United States, 84193
Credit.com is a leader in the fintech industry, dedicated to empowering consumers with innovative tools and personalized insights to manage their financial lives. We’re seeking a dynamic
Senior
Director of Service and Sales
to join our team and drive our service excellence while optimizing our digital sales strategies. This senior leadership role is pivotal in enhancing the customer experience, leading large-scale operational improvements, and achieving revenue growth. If you’re a strategic leader with a passion for customer service and innovation, we invite you to be part of our mission to make a meaningful impact on financial well-being.
Location:
This is a hybrid position based out of our Salt Lake City corporate office. The successful candidate will work onsite three days a week and must reside within commuting distance of Salt Lake City, Utah.
What You’ll Do:
Service Strategy Leadership:
Develop and implement strategic initiatives to enhance customer service operations and drive exceptional service delivery.
Innovate all aspects of client experience, including phone servicing, digital communications, complaint management systems, and vendor relationships.
Lead the digital transformation of customer service, ensuring all channels (phone, chat, email) meet or exceed service level targets.
Sales Strategy Oversight:
Oversee and optimize digital sales strategies, focusing on revenue growth and market expansion.
Manage advanced digital sales solutions, including AI-powered online chat sales and other innovative technologies.
Cultivate new business channels and partnerships to enhance service offerings and drive sales performance.
Team Leadership and Development:
Lead, mentor, and develop high-performance service and sales teams, fostering career growth and progression.
Oversee staffing, training, quality assurance, and credit repair services within the team.
Ensure adherence to regulatory requirements and uphold the highest standards of quality and service.
Operational Excellence:
Drive operational efficiency and excellence across service and sales functions.
Oversee budget management, sales forecasting, and performance metrics to achieve financial and operational goals.
Collaborate with senior leadership and cross-functional teams, including marketing, finance, and IT, to support brand strategy and product development.
Project Management:
Lead key projects, including product price changes, system integrations, and vendor management.
Ensure successful delivery of projects within scope, time, and budget constraints, aligning with overall business objectives.
What You Need:
Bachelor’s degree in Business, Marketing, or a related field (Master’s degree preferred).
Minimum of 10 years of experience in service and sales leadership roles, ideally within the financial services industry.
Proven track record of driving double-digit revenue growth and achieving significant sales targets.
Extensive experience in managing large-scale teams and complex operational processes.
Strong strategic planning, project management, and problem-solving skills.
Ability to navigate complex regulatory environments and ensure compliance with all relevant laws and standards.
Exceptional communication and interpersonal skills, with a demonstrated ability to build and maintain relationships with key stakeholders and clients.
Data-driven approach to decision-making, with strong analytical skills.
Why Credit.com?
Be part of a leading fintech company committed to innovation and customer success.
Enjoy a hybrid work model with a supportive and dynamic team environment.
Drive meaningful change and impact in the financial services industry.
Credit.com is an Equal Opportunity Employer.
Job Type: Full-time
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Work Location: In person
#J-18808-Ljbffr
Senior
Director of Service and Sales
to join our team and drive our service excellence while optimizing our digital sales strategies. This senior leadership role is pivotal in enhancing the customer experience, leading large-scale operational improvements, and achieving revenue growth. If you’re a strategic leader with a passion for customer service and innovation, we invite you to be part of our mission to make a meaningful impact on financial well-being.
Location:
This is a hybrid position based out of our Salt Lake City corporate office. The successful candidate will work onsite three days a week and must reside within commuting distance of Salt Lake City, Utah.
What You’ll Do:
Service Strategy Leadership:
Develop and implement strategic initiatives to enhance customer service operations and drive exceptional service delivery.
Innovate all aspects of client experience, including phone servicing, digital communications, complaint management systems, and vendor relationships.
Lead the digital transformation of customer service, ensuring all channels (phone, chat, email) meet or exceed service level targets.
Sales Strategy Oversight:
Oversee and optimize digital sales strategies, focusing on revenue growth and market expansion.
Manage advanced digital sales solutions, including AI-powered online chat sales and other innovative technologies.
Cultivate new business channels and partnerships to enhance service offerings and drive sales performance.
Team Leadership and Development:
Lead, mentor, and develop high-performance service and sales teams, fostering career growth and progression.
Oversee staffing, training, quality assurance, and credit repair services within the team.
Ensure adherence to regulatory requirements and uphold the highest standards of quality and service.
Operational Excellence:
Drive operational efficiency and excellence across service and sales functions.
Oversee budget management, sales forecasting, and performance metrics to achieve financial and operational goals.
Collaborate with senior leadership and cross-functional teams, including marketing, finance, and IT, to support brand strategy and product development.
Project Management:
Lead key projects, including product price changes, system integrations, and vendor management.
Ensure successful delivery of projects within scope, time, and budget constraints, aligning with overall business objectives.
What You Need:
Bachelor’s degree in Business, Marketing, or a related field (Master’s degree preferred).
Minimum of 10 years of experience in service and sales leadership roles, ideally within the financial services industry.
Proven track record of driving double-digit revenue growth and achieving significant sales targets.
Extensive experience in managing large-scale teams and complex operational processes.
Strong strategic planning, project management, and problem-solving skills.
Ability to navigate complex regulatory environments and ensure compliance with all relevant laws and standards.
Exceptional communication and interpersonal skills, with a demonstrated ability to build and maintain relationships with key stakeholders and clients.
Data-driven approach to decision-making, with strong analytical skills.
Why Credit.com?
Be part of a leading fintech company committed to innovation and customer success.
Enjoy a hybrid work model with a supportive and dynamic team environment.
Drive meaningful change and impact in the financial services industry.
Credit.com is an Equal Opportunity Employer.
Job Type: Full-time
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Work Location: In person
#J-18808-Ljbffr