INTERNATIONAL BANK OF COMMERCE
Branch Manager
INTERNATIONAL BANK OF COMMERCE, Harlingen, Texas, United States, 78552
IBC Bank successes are the result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects its dedication to the growth and success of its employees, customers, and communities. IBC Bank hires talented, creative, and dedicated individuals to help our business succeed. We are a company that values leadership, community engagement, and relationship building that leads to a culture of excellence. We are currently seeking to fill positions across all business segments. IBC's focus is to be customer-centric and strive to provide excellent customer experience.
Time Type:
Full timeDepartment:
400 Retail Sales and ServiceJob Summary:This position is responsible for providing customers with the IBC Experience and “We Do More” attitude to meet their needs and opportunity for branch growth with complete customer satisfaction.Job Description:ESSENTIAL JOB FUNCTIONSMaintain branch sales performance expectationsAssist in employee development through role plays and observation - implement IBC MissionEstablish and meet individual goalsProvide customer serviceOrganize blitzing, presentations, and call campaignsMaintain customer portfolioProvide branch numbers at manager meetingsFacilitate branch meetings and/or huddlesAssist with teller supervisor duties - overrides (teller and sales overrides, ending day, card wizard)Establish community involvementUnderstand and meet compliance expectations (exceptions, branch checklists)Assist in hiring and termination processAssist with trainingsMaintain and supervise time and attendanceOther duties as assignedSKILLSEffective English verbal and written communication skillsComputer literate and have working knowledge of Microsoft OfficeService-oriented; actively looking for ways to help othersSolution-oriented with self-starter motivationTime Management and Organizational SkillsCritical thinking ability to make decisions and act with urgencyAbility to meet performance standards and deadlinesLearning StrategiesBasic math skillsSpeakingSocial PerceptivenessAble to work weekend scheduleAble to concentrate and focus on detailUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.Bringing others together and trying to reconcile differences.Adapt quickly to changes not only themselves but also be able to provide guidance to the staff.Able to coach, counsel, motivate employees towards performance goals and create a team environment.Create an ethical, non-discriminatory, and safe work environment; establish effective communication lines/methods; identify and solve employee problems; be able to manage conflict.EDUCATION & KNOWLEDGEHigh School diploma or GED equivalentSome college, preferredCustomer service working experience preferredMust demonstrate ability to performAbout Us
IBC Bank was founded in 1966 to meet the needs of small businesses in Laredo, Texas. Today it is one of the largest holding companies in Texas serving 90 communities throughout Texas and Oklahoma with 191 branches and 288 ATMs. The bank's success is a result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects its dedication to the growth and success of its employees, customers, and communities. Our commitment to "Do More" for the communities we serve permeates our company from top down. The success of IBC and its 50 consecutive years of growth and profitability are due to strong leadership, customer-centric business philosophy, and our motto of "Doing More" in our communities.Wait there's more!We offer a comprehensive benefits package, based on eligibility, benefits include:Medical PlanEmployer Paid Life InsuranceFlexible Spending Program401kProfit Sharing ProgramSupplemental Benefit Programs such as: Vision, Dental, Disability
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Time Type:
Full timeDepartment:
400 Retail Sales and ServiceJob Summary:This position is responsible for providing customers with the IBC Experience and “We Do More” attitude to meet their needs and opportunity for branch growth with complete customer satisfaction.Job Description:ESSENTIAL JOB FUNCTIONSMaintain branch sales performance expectationsAssist in employee development through role plays and observation - implement IBC MissionEstablish and meet individual goalsProvide customer serviceOrganize blitzing, presentations, and call campaignsMaintain customer portfolioProvide branch numbers at manager meetingsFacilitate branch meetings and/or huddlesAssist with teller supervisor duties - overrides (teller and sales overrides, ending day, card wizard)Establish community involvementUnderstand and meet compliance expectations (exceptions, branch checklists)Assist in hiring and termination processAssist with trainingsMaintain and supervise time and attendanceOther duties as assignedSKILLSEffective English verbal and written communication skillsComputer literate and have working knowledge of Microsoft OfficeService-oriented; actively looking for ways to help othersSolution-oriented with self-starter motivationTime Management and Organizational SkillsCritical thinking ability to make decisions and act with urgencyAbility to meet performance standards and deadlinesLearning StrategiesBasic math skillsSpeakingSocial PerceptivenessAble to work weekend scheduleAble to concentrate and focus on detailUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.Bringing others together and trying to reconcile differences.Adapt quickly to changes not only themselves but also be able to provide guidance to the staff.Able to coach, counsel, motivate employees towards performance goals and create a team environment.Create an ethical, non-discriminatory, and safe work environment; establish effective communication lines/methods; identify and solve employee problems; be able to manage conflict.EDUCATION & KNOWLEDGEHigh School diploma or GED equivalentSome college, preferredCustomer service working experience preferredMust demonstrate ability to performAbout Us
IBC Bank was founded in 1966 to meet the needs of small businesses in Laredo, Texas. Today it is one of the largest holding companies in Texas serving 90 communities throughout Texas and Oklahoma with 191 branches and 288 ATMs. The bank's success is a result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects its dedication to the growth and success of its employees, customers, and communities. Our commitment to "Do More" for the communities we serve permeates our company from top down. The success of IBC and its 50 consecutive years of growth and profitability are due to strong leadership, customer-centric business philosophy, and our motto of "Doing More" in our communities.Wait there's more!We offer a comprehensive benefits package, based on eligibility, benefits include:Medical PlanEmployer Paid Life InsuranceFlexible Spending Program401kProfit Sharing ProgramSupplemental Benefit Programs such as: Vision, Dental, Disability
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