Cosm
Scheduling & Content Ops Manager
Cosm, Los Angeles, California, United States, 90079
Cosm is a global technology company that brings experiences to life in immersive environments. We help our partners create spaces and content that blur the lines of real and virtual across three primary markets: Sports and Entertainment, Science and Education, and Parks and Attractions. Cosm was born from the fusion of some of the greatest innovators in the history of technology. Evans & Sutherland, Spitz, Inc., and Cosm Immersive combined forces to power the immersive experiences of the future as Cosm. Innovation is in our DNA.
Summary:We are seeking a motivated, highly detail-oriented, and communicative Manager of Scheduling to join our team. This is an exciting opportunity to work in the dynamic and fast-paced world of immersive entertainment. This role is critical to seamless coordination of event schedules and downstream programming operations. The successful candidate will be both passionate about the customer experience and experienced in Content Operations. They will be versatile, a self-starter, highly collaborative across the organization, and have a customer-centric mindset.
Responsibilities:
Manage end-to-end process execution of the new Content Scheduling & Operations function across internal and external partners.
Review, update, and maintain the master calendar of events across multiple venues and time zones, ensuring all event details are accurately reflected, up-to-date, and communicated to relevant teams including media, marketing, and venue operations.
Summarize and disseminate actionable ticket release schedules
Create event calendar tools that support various departments operational needs, including internal and events nearby to Cosm Venues
Work closely with cross-functional stakeholders to gather feedback and data insights that drives new schedule recommendations
Collaborate with cross-functional stakeholders to gather assets and feedback, driving new schedule recommendations and supporting proactive asset delivery with detailed milestone timelines.
Quality check all event assets, including videos, images, and metadata, to ensure they meet standards and are correctly inputted into Content Management Systems.
Lead weekly content review meetings for operation teams, summarizing and disseminating actionable ticket release schedules, and managing any updates in the Content Management System to enhance the customer experience.
Lead the process for holding back tickets and issuing comped tickets across the organization
Experience:
Degree and specialization in Business, Communications, or a related field
4+ years of experience in Content or Event Scheduling / Programming functions, including experience in the entertainment, media or live events industries
Experience and deep understanding of best-in-class tools and resources in the field
Strong analytical skills and the ability to interpret consumer data
Strong project management skills with the ability to design clear plans and workflows, and execute accordingly
Exceptional communication and collaboration skills, with the ability to work effectively with cross-functional teams across business functions
Ability to work independently and as part of a team, while managing multiple tasks and projects simultaneously
Hyper detail-oriented with a strong organizational aptitude
The annualized base salary range for this position in California is $105,000 to $130,000. The base salary offered will factor in internal equity and may also vary depending on the candidate's geographic region, job-related knowledge, skills, and relevant experience, among other factors.
Cosm is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.#J-18808-Ljbffr
Summary:We are seeking a motivated, highly detail-oriented, and communicative Manager of Scheduling to join our team. This is an exciting opportunity to work in the dynamic and fast-paced world of immersive entertainment. This role is critical to seamless coordination of event schedules and downstream programming operations. The successful candidate will be both passionate about the customer experience and experienced in Content Operations. They will be versatile, a self-starter, highly collaborative across the organization, and have a customer-centric mindset.
Responsibilities:
Manage end-to-end process execution of the new Content Scheduling & Operations function across internal and external partners.
Review, update, and maintain the master calendar of events across multiple venues and time zones, ensuring all event details are accurately reflected, up-to-date, and communicated to relevant teams including media, marketing, and venue operations.
Summarize and disseminate actionable ticket release schedules
Create event calendar tools that support various departments operational needs, including internal and events nearby to Cosm Venues
Work closely with cross-functional stakeholders to gather feedback and data insights that drives new schedule recommendations
Collaborate with cross-functional stakeholders to gather assets and feedback, driving new schedule recommendations and supporting proactive asset delivery with detailed milestone timelines.
Quality check all event assets, including videos, images, and metadata, to ensure they meet standards and are correctly inputted into Content Management Systems.
Lead weekly content review meetings for operation teams, summarizing and disseminating actionable ticket release schedules, and managing any updates in the Content Management System to enhance the customer experience.
Lead the process for holding back tickets and issuing comped tickets across the organization
Experience:
Degree and specialization in Business, Communications, or a related field
4+ years of experience in Content or Event Scheduling / Programming functions, including experience in the entertainment, media or live events industries
Experience and deep understanding of best-in-class tools and resources in the field
Strong analytical skills and the ability to interpret consumer data
Strong project management skills with the ability to design clear plans and workflows, and execute accordingly
Exceptional communication and collaboration skills, with the ability to work effectively with cross-functional teams across business functions
Ability to work independently and as part of a team, while managing multiple tasks and projects simultaneously
Hyper detail-oriented with a strong organizational aptitude
The annualized base salary range for this position in California is $105,000 to $130,000. The base salary offered will factor in internal equity and may also vary depending on the candidate's geographic region, job-related knowledge, skills, and relevant experience, among other factors.
Cosm is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.#J-18808-Ljbffr