Kaseya Limited
Manager, End User Technology
Kaseya Limited, Miami, Florida, us, 33222
Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners
www.insightpartners.com , a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to
www.Kaseya.com
and for more information on Kaseya’s culture, please click here:
Kaseya Culture .Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. We have achieved record levels of success being BOLD, being GRITTY, being ACCOUNTABLE. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers, and the betterment of their careers and long-term financial wealth.Hands-on Manager responsible for ensuring the smooth operation and maintenance of our end user devices, M365 applications, and systems, as well as developing and implementing strategies to improve end user experience and satisfaction. The role is also responsible for ensuring the security of devices and systems related to end user technologies.
ResponsibilitiesDevelop and implement end user technology strategies, plans, and roadmaps to support business goals and initiatives, such as improving productivity, collaboration, and security.Oversee the operation and maintenance of end user devices, applications, and systems, ensuring optimal performance, availability, and security.Manage end user technology projects, such as hardware and software upgrades, migrations, deployments, and integrations, from initiation to completion.Implement and manage end user AI solutions such as Microsoft Copilot including training plans to improve productivity within the enterprise.Coordinate and collaborate with other IT leaders and stakeholders to align end user technology with business needs and expectations, and communicate effectively with end users and senior management on project status, issues, and solutions.Establish and enforce policies, standards, and best practices for end user technology, and ensure compliance with security and regulatory guidelines, such as data protection, privacy, and access control.Analyze and report on M365 technology metrics related to services such as Exchange, SharePoint, Teams, OneDrive, etc.Manage technical engineering group, overseeing L2/L3 escalation tickets, and ensuring timely and effective resolution of complex and critical issues.Establish best practices throughout the entire technical support process, and provide training, coaching, and feedback to technical support staff.Configuration and implementation of new features and solutions within the M365 tenant, such as security, compliance, and governance tools, and ensuring alignment with business requirements and end user expectations.Administer M365 workloads including Exchange, SharePoint, Teams, and OneDrive, and manage user accounts, permissions, groups, and policies.Configuration of endpoint policies and configurations within Microsoft Intune for both corporate and personal device/application management, and ensuring device and data security and compliance.Work collaboratively with security, infrastructure, and service desk teams to resolve issues and implement new solutions, and participate in cross-functional projects and initiatives related to end user technology.Develop admin documentation and end user support guides for M365 services, and provide training and awareness sessions to end users and IT staff on M365 features and functionalities.SkillsExperience managing and supporting Microsoft Exchange online including email routing and security configurations.Experience managing and supporting all the M365 collaboration workloads including Teams, SharePoint, OneDrive, and Power Platform.Endpoint management expertise within Microsoft Intune in support of Windows, macOS, Android, and iOS platforms.Proficiency with Microsoft 365 apps and tools.Knowledge of Microsoft 365 licensing and functionality.Experience with Jira & Confluence.Proven project management abilities to guide complex projects and the ability to give instructions to a non-technical audience.Great experience managing Teams, evaluating performance, recruiting, and training.Communications/LeadershipExcellent communication – oral, written, and interpersonal skills.Strong analytical and problem-solving skills.Ability to develop effective and cooperative working relationships across multiple areas.Ability to identify and prioritize activities for Team members.Ability to motivate, guide, and develop Team members.Education/TechnologyBachelor's degree in Computer Science, Management Information Systems, or a related field.ITIL, CITP, MCSE, CompTIA A+, or other security certifications desired.Join the Kaseya growth rocket ship and see how we are #ChangingLives!Additional informationKaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
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www.insightpartners.com , a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to
www.Kaseya.com
and for more information on Kaseya’s culture, please click here:
Kaseya Culture .Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. We have achieved record levels of success being BOLD, being GRITTY, being ACCOUNTABLE. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers, and the betterment of their careers and long-term financial wealth.Hands-on Manager responsible for ensuring the smooth operation and maintenance of our end user devices, M365 applications, and systems, as well as developing and implementing strategies to improve end user experience and satisfaction. The role is also responsible for ensuring the security of devices and systems related to end user technologies.
ResponsibilitiesDevelop and implement end user technology strategies, plans, and roadmaps to support business goals and initiatives, such as improving productivity, collaboration, and security.Oversee the operation and maintenance of end user devices, applications, and systems, ensuring optimal performance, availability, and security.Manage end user technology projects, such as hardware and software upgrades, migrations, deployments, and integrations, from initiation to completion.Implement and manage end user AI solutions such as Microsoft Copilot including training plans to improve productivity within the enterprise.Coordinate and collaborate with other IT leaders and stakeholders to align end user technology with business needs and expectations, and communicate effectively with end users and senior management on project status, issues, and solutions.Establish and enforce policies, standards, and best practices for end user technology, and ensure compliance with security and regulatory guidelines, such as data protection, privacy, and access control.Analyze and report on M365 technology metrics related to services such as Exchange, SharePoint, Teams, OneDrive, etc.Manage technical engineering group, overseeing L2/L3 escalation tickets, and ensuring timely and effective resolution of complex and critical issues.Establish best practices throughout the entire technical support process, and provide training, coaching, and feedback to technical support staff.Configuration and implementation of new features and solutions within the M365 tenant, such as security, compliance, and governance tools, and ensuring alignment with business requirements and end user expectations.Administer M365 workloads including Exchange, SharePoint, Teams, and OneDrive, and manage user accounts, permissions, groups, and policies.Configuration of endpoint policies and configurations within Microsoft Intune for both corporate and personal device/application management, and ensuring device and data security and compliance.Work collaboratively with security, infrastructure, and service desk teams to resolve issues and implement new solutions, and participate in cross-functional projects and initiatives related to end user technology.Develop admin documentation and end user support guides for M365 services, and provide training and awareness sessions to end users and IT staff on M365 features and functionalities.SkillsExperience managing and supporting Microsoft Exchange online including email routing and security configurations.Experience managing and supporting all the M365 collaboration workloads including Teams, SharePoint, OneDrive, and Power Platform.Endpoint management expertise within Microsoft Intune in support of Windows, macOS, Android, and iOS platforms.Proficiency with Microsoft 365 apps and tools.Knowledge of Microsoft 365 licensing and functionality.Experience with Jira & Confluence.Proven project management abilities to guide complex projects and the ability to give instructions to a non-technical audience.Great experience managing Teams, evaluating performance, recruiting, and training.Communications/LeadershipExcellent communication – oral, written, and interpersonal skills.Strong analytical and problem-solving skills.Ability to develop effective and cooperative working relationships across multiple areas.Ability to identify and prioritize activities for Team members.Ability to motivate, guide, and develop Team members.Education/TechnologyBachelor's degree in Computer Science, Management Information Systems, or a related field.ITIL, CITP, MCSE, CompTIA A+, or other security certifications desired.Join the Kaseya growth rocket ship and see how we are #ChangingLives!Additional informationKaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
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