AAA Northeast
Senior Manager Insurance Nesting & Performance Support
AAA Northeast, Providence, Rhode Island, us, 02912
Are you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community?
At AAA Northeast, as we continue to grow, our mission remains the same: helping and serving is a way of life. It's why we've earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century.
As the Insurance Nesting Manager, you will lead a team responsible for supporting recently onboarded Insurance Agents and Customer Service Representatives following their new hire training. Your responsibilities include analyzing needs, designing, developing, and monitoring the nesting program. Working closely with the Insurance Training Team and Insurance Leadership, this role plays a key role in determining the readiness of newly hired team members to transition from nesting to working independently with new and existing insureds. Additionally, you'll support onboarding, mentoring, and the professional growth of Nesting Coaches.
What you will do:
Responsible for the design, development and evaluation of the nesting program including establishment of the handoff practices from formal training to nesting, cadence and substance of nesting observations, creation of proficiency assessments, and establishment of handoff practices from nesting to the productive.
Lead a team of Nesting Coaches, providing guidance, setting performance expectations, and ensuring consistent coaching practices. Foster a positive team culture by offering ongoing training, mentorship, and professional development opportunities. Regularly assess individual coach performance, address any challenges, and celebrate achievements.
Establish a feedback loop with Nesting Coaches to identify areas for improvement and implement changes. Ensure consistent practices across the team, including call monitoring, feedback delivery, and coaching techniques.
Continuously monitor new hire performance during the nesting period. Use performance metrics to tailor coaching strategies. Provide targeted coaching based on individuals' strengths and areas for improvement.
Keep leadership informed of agent readiness for transition to active roles. Address any escalated issues promptly and collaborate with relevant stakeholders to find solutions.
Be flexible in adapting to evolving business needs and priorities. Tackle challenges creatively, seeking innovative solutions.
Minimum Requirements:Education:Bachelor's Degree required or 6-8 Years of Additional Relevant Experience required; Master's Degree preferred.
Experience:7+ years in the Insurance Industry, or relevant experience required; 3+ years Demonstrated leadership and management experience that includes training and development responsibilities required.
Licenses and Certifications:Property and Casualty license required.
AAA Northeast is proud of our diverse culture, fostered by the many talents, skills, passions, and expertise of our employees. We are an equal opportunity employer. We do not discriminate in recruiting, hiring, or promotion based on race, color, creed or religion, national origin, sex, age, sexual orientation, veterans status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class. We thrive when our team members bring their whole selves to work.
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At AAA Northeast, as we continue to grow, our mission remains the same: helping and serving is a way of life. It's why we've earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century.
As the Insurance Nesting Manager, you will lead a team responsible for supporting recently onboarded Insurance Agents and Customer Service Representatives following their new hire training. Your responsibilities include analyzing needs, designing, developing, and monitoring the nesting program. Working closely with the Insurance Training Team and Insurance Leadership, this role plays a key role in determining the readiness of newly hired team members to transition from nesting to working independently with new and existing insureds. Additionally, you'll support onboarding, mentoring, and the professional growth of Nesting Coaches.
What you will do:
Responsible for the design, development and evaluation of the nesting program including establishment of the handoff practices from formal training to nesting, cadence and substance of nesting observations, creation of proficiency assessments, and establishment of handoff practices from nesting to the productive.
Lead a team of Nesting Coaches, providing guidance, setting performance expectations, and ensuring consistent coaching practices. Foster a positive team culture by offering ongoing training, mentorship, and professional development opportunities. Regularly assess individual coach performance, address any challenges, and celebrate achievements.
Establish a feedback loop with Nesting Coaches to identify areas for improvement and implement changes. Ensure consistent practices across the team, including call monitoring, feedback delivery, and coaching techniques.
Continuously monitor new hire performance during the nesting period. Use performance metrics to tailor coaching strategies. Provide targeted coaching based on individuals' strengths and areas for improvement.
Keep leadership informed of agent readiness for transition to active roles. Address any escalated issues promptly and collaborate with relevant stakeholders to find solutions.
Be flexible in adapting to evolving business needs and priorities. Tackle challenges creatively, seeking innovative solutions.
Minimum Requirements:Education:Bachelor's Degree required or 6-8 Years of Additional Relevant Experience required; Master's Degree preferred.
Experience:7+ years in the Insurance Industry, or relevant experience required; 3+ years Demonstrated leadership and management experience that includes training and development responsibilities required.
Licenses and Certifications:Property and Casualty license required.
AAA Northeast is proud of our diverse culture, fostered by the many talents, skills, passions, and expertise of our employees. We are an equal opportunity employer. We do not discriminate in recruiting, hiring, or promotion based on race, color, creed or religion, national origin, sex, age, sexual orientation, veterans status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class. We thrive when our team members bring their whole selves to work.
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